Aesthetix Technologies’ Post

A Benchmark in Exceptional Customer Service: My Experience with Lenovo ⭐⭐ I recently faced a challenging situation with my Lenovo tablet, which had malfunctioned twice within a short period of time, despite minimal usage. As you can imagine, this was incredibly frustrating, and I felt compelled to reach out for assistance, hoping for a resolution. Initially, the journey to get the issue addressed was not easy. The standard procedures and policies made it difficult to find a satisfactory solution, and I began to lose faith. However, when I reached Lenovo's leadership team with the issue through email, specifically Mr. Santosh Kumar Mohanty and Mr. Ajay Gupta stepped in and completely changed the course of my experience. Their approach was nothing short of Exemplary for the leaders and other brands. They took the time to understand the full context of the problem, listened carefully to my concerns, and offered a solution that truly reflected Lenovo’s commitment to its customers. Their hands-on involvement and willingness to ensure that the issue was resolved have not only fixed my tablet but have also restored my trust in the brand. This experience has shown me that a brand’s true strength lies in how it builds and maintains relationships with its customers. I am deeply grateful to Mr. Mohanty and Mr. Gupta for their outstanding support and leadership. I hope every organization have a Leader like them🙏 Thank you for turning a difficult situation into a positive experience. 😊 #CustomerService #Leadership #Lenovo #CustomerExperience #BrandLoyalty #ThankYou #CustomerFirst

I joined Lenovo because I saw a company with a strong sense of both purpose and possibility, and anticipated an exciting journey. I could not have anticipated that I would be around to celebrate my 15th anniversary at the company as of last month. I look back on a path that has been defined by transformation, growth, and opportunity. Of the many milestones we’ve tackled together as an organization and a team, four stand out to me. 1️⃣ The first was Lenovo’s rise to the #1 PC maker globally. I still remember the urgency and focus we needed to make that leap. The integration with IBM’s PC division was challenging and at times unclear. But we persevered, successfully transforming Lenovo into a global company - it’s a milestone I’m proud to have helped steer us towards. 2️⃣ The 2014 acquisitions of System X and Motorola Mobility (a Lenovo Company) were a study in contrasts. System X followed the playbook we knew, but Motorola was an entirely different story. It reminded me that different situations demand very different strategies, teaching adaptability, and the importance of continuously testing and refining our approach. The lesson was clear: never stop testing assumptions. 3️⃣ When I stepped into the role of CIO in 2016, Lenovo was shifting again. We needed to retool a team that had excelled at M&A work and prepare them for the future of the business. From mindset to approach, there was a massive shift. Yet, seeing the team embrace that challenge was one of the most rewarding experiences of my career. 4️⃣ More recently, Lenovo’s shift from a product-led-company to a services and AI-led one has been entirely transformative. It’s required us to reinterpret what customer centricity means and what it means to serve customers. Collaborating with industry giants whose decisions have the power to reshape sectors has raised the stakes, pushing us to elevate our game. But we’ve risen to this challenge, thriving as an organization and I have no doubt that we will continue to lead the way. Looking back, I feel incredibly grateful and proud. The strategy we detailed, the vision we saw - put simply, was 'correct', and from it we've built together the innovative culture of Lenovo. As I look forward, I’m still energized by the intersection of technology and business, constantly seeking how we can help do things better, smarter even. I know the path will be exciting - this transformation of knowledge and cognitive work we’re seeing in the world today will become as big as, if not bigger than, anything we’ve seen in recent years. I want to share a particular thanks to Yuanqing Yang, Ken Wong, Lan Gao, and the entire leadership team for your trust and unwavering support. Here’s to what’s next! #WeAreLenovo

Three years ago, SSG was just a concept—a vision of integrating services with cutting-edge technology. Yesterday, we marked our 3rd anniversary, not just as a team but as a family that's driving change across the globe. Through the years, it's the personal stories that stand out. Each challenge we faced, every milestone we reached, has a story behind it - a story of perseverance, innovation, and teamwork. These stories are the foundation of our success. Our journey has been marked by incredible growth, achieving 11 quarters of double-digit growth and an impressive 98% increase in our team size. This expansion is a testament to our relentless pursuit of excellence and our commitment to the vision we share. Looking ahead, the global market presents opportunities we are well positioned to unlock. With our focus on Sustainability, Digital Workplace Solutions, Hybrid Cloud, and TruScale, coupled with the booming demand for AI technologies, we're on the brink of a new era. As we step into the next year, I'm filled with optimism. It's not just about the numbers or the achievements; it's about the impact we're making and the future we're building. I'm confident that the best is yet to come.🚀 #WeAreLenovo | Lenovo

Your innovation + our infrastructure = a winning combination. CEOs and Managing Directors, the challenge to elevate your business's revenue is universal, but the solution is tailored. At Lenovo, we believe in not just equipping you with tech but launching you ahead of the curve. Let's break down barriers to new client acquisition. With my team, Lenovo provides you with the innovative tech solutions that open those tough doors, creating conversations you hadn't thought possible. Imagine being the first to present a game-changing IT solution. Cultivating culture isn’t just a checkbox for us; it's a testament to our shared values. By partnering with Lenovo, you're showcasing a commitment to growth, diversity, and sustainability – not just within your walls but across the industry. Profit margins are crucial, and I'm here to assure you that our cutting-edge technology isn't just about the tech; it's about the profitability it brings to your business. It’s about innovation that doesn't just add value but multiplies it. I've heard it before: "Lenovo is not known in our circles." Let's shift that perception together. Let’s make Lenovo your unspoken advantage, the silent partner that amplifies your voice in the market. Together, let's define what relevance means to your business. Are you ready to explore how Lenovo's innovation can redefine your revenue? #EdgeComputingEvolution #BusinessTransformationWithTech #LeadingWithLenovo

Collaborating for collective triumph is the way forward. As CEOs and MDs, your navigation towards revenue enhancement and a thriving company culture is critical. Lenovo's role? To ensure our technology not only complements but accelerates your journey. We're dedicated to enhancing your market presence, integrating our leading-edge solutions to give you that competitive edge necessary for growth. It's about more than tech; it's about the pulse of your organisation. Together, we can cultivate a culture rich in achievement and community responsibility. On margins, we don't just compete – we set the standard. Lenovo's forward-thinking solutions command their value, enhancing profitability without compromise. Our mission is clear: to integrate Lenovo’s innovations seamlessly into your vision. Ready to harness the full spectrum of innovation and steer your company ahead? Let’s chat. #TechnologyWithPurpose #LenovoLeadership #SharedSuccess

Flags are flying high in the Lenovo office! All we need to add is a chequered flag to symbolise Lenovo’s renewed partnership with Formula 1® It’s exciting to reflect on the next chapter and ask what can businesses take from this partnership. The principles of this partnership—innovation, operational agility, and sustainability—are the same pillars that drive business success across every industry. Our collaboration with F1 is a prime example of what can be achieved when performance meets purpose. It’s a model of sustainability and innovation. For CEOs and MDs, this isn’t just about F1. It’s a blueprint for operational agility and sustainable growth, showing how cutting-edge technology like HPC and Edge AI can enhance performance while aligning with environmental goals. These principles are relevant across all sectors. Are you ready to accelerate your business's potential? #InnovationInAction #partnership #sustainability

Outsmart the competition? Easy. annectoś gives you the intel, you bring the brilliance. #LoyaltyMarketing #EngagementTools #CustomerAppreciation #RewardsProgram #BrandAdvocacy #CustomerDelight #MarketingStrategy #PersonalizedExperience #customervalueproposition #LoyaltyPoints

In our latest episode of Bit by Bit Leadership Conversations, Alex Katouzian of Qualcomm talks with Ben Bajarin at the #SnapdragonSummit about Qualcomm’s return to custom cores and the importance of their One Tech roadmap. Discover how this strategy will drive innovation across mobile, PC, auto, and XR. #BitbyBit #OnDeviceAI #NextGenInnovation #TechForTomorrow

The power of partnership 🤝 When a vendor comes to your Sales QBR and presents a vision that drives excitement and most importantly opportunity then you know that’s a partnership that works. A huge thank you to Joe Cleary and the team at Lenovo for their continued partnership and new investment in IGEL Technology with new heads coming on board. I’ve never seen pipeline growth like it in the 20+ years I have been in the industry 🚀 How do you measure alliance success? 🥇 #bettertogether #lenovoandigel #growth

2024 has been a strong year for both Lenovo and its partners. Check out this recent interview with Ralf Jordan, VP Channel EMEA and Canalys Chief Analyst Alastair Edwards to learn more about what Lenovo has in store for the next 12 months 👉https://lnv.gy/3CGFSyW #ChannelCentric #LenovoChannelPartnersEMEA