#hiring Mid Level/Senior Analyst/Manager/Senior Manager of Contact Strategy Analytics, Atlanta, United States, fulltime #jobs #jobseekers #careers #Atlantajobs #Georgiajobs
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Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!Outcomes and Activities:This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.Develop strategies that optimize collections and add intrinsic value to Credit Acceptance. This includes best time to contact and alternative contact treatments, such as phone, text, email, letters, portal/app alerts.Develop testing plans to measure the effectiveness of the contact strategies and optimize them over time.Partner with legal, operations and account management teams to implement contact strategies.Manager/Sr. Manager - Monitor emerging trends in collections treatment and technology across the industry.Own analytics projects end-to-end, working with stakeholders to scope the problem, analyzing the data to get insights, and communicating results.Understand and translate unstructured questions into data analysis and create a roadmap for potential data solutions.Utilize analytical tools and scripting languages