We are happy to announce our sixth panelist, Tim Baller. Tim is joining our Expert Speaker Panel from the Schwarz Gruppe! With his background in international projects, he will certainly help keep things interesting for 200+ students registered for the Experimenta on Monday, 04.November... the next AI Monday Heilbronn – Student Edition. With nearly 7 years at Deutsche Telekom, he developed deep technical experience in Customer Service Processes for global players. He joined the SCHWARZ Group in 2021 and currently serves as a Team Lead for Customer Service Bots & Automation at Lidl International. He is extremely passionate about delivering exceptional customer service via Artificial Intelligence and automation. And to this end he is leveraging his expertise in User Experience, Project Management, and Conversation Design. He and his team are currently rolling out Customer Service Chat and Voice Bots in more than 14 countries, modernizing customer service for one of the largest retailers in the world. You will find him to be not only technically amazing, but also someone with outstanding leadership qualities. If you are a student or recent graduate, you are invited to attend this free event as our speaker panel discusses the topic: Is AI Stealing My Job? So join us as one of the world's leading retailing groups gives us a fact check on all the media hype. Remember, tickets, drinks, and food are all free of charge! While the event is currently “sold out” we do have a Wait List for those willing to join us spontaneously, should someone call in sick or otherwise not be able to make it. We often have up to 5% of the registrations canceling for these reasons. Register here: https://lnkd.in/gvmN8Fhd A special thanks to: Schwarz Corporate Solutions, Schwarz Digits, Schwarz IT KG, Lidl International, TUM Campus Heilbronn, Karlsruhe Institute of Technology (KIT), Hochschule Heilbronn - Hochschule für Technik, Wirtschaft und Informatik, 42 Heilbronn, experimenta – Das Science Center, and Bildungscampus in Heilbronn. Another special thanks to the AI Monday Heilbronn Team: Margareta Jäger and Björn Eistel Thank you SCOS Einstiegsprogramme: Julia Baroth, Johanna Bleibdrey, Sabine Zeidler, in addition to Nadine Wenninger from SCOS Employer Branding. And of course, to all the professors and staff of the area institutions of higher education: Prof. Dr. Mahsa F., Prof. Dr. Annett Grossmann, Carsten Wittenberg, Bettina Merlin, Costanza Terino, Arpita Sarker, Prof. Dr. Alexander Jesser, and so many more!
finally a talk about ai that's not just hype - real insights from someone who's actually implementing it
That is an incredibly background. He's literally the guy responsible for the innovations we see currently at Lidl.
Sounds like Tim’s making customer service future-ready.
Great to see such a strong focus on real-world AI applications in customer service. Should be an eye-opener for the students.
Thanks for your insights!
Tim Baller can't wait to see you tomorrow! It's going to be a great time. 👏
Hello Tim Baller welcome to AI Monday Heilbronn . Tomorrow evening is the day - I'm really looking forward to meeting all the speakers, students and graduates.
Fantastic addition! Tim’s expertise in AI-driven customer service will be invaluable—exciting event ahead! AI Monday Heilbronn
Tim Baller we are so pleased to have you on the panel. Thank you for taking the time to join us for this exciting evening!