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#News GenAI Startup Zingly Secured $10M to Upend CX Waiting on Hold [ad_1] Zingly, a new Collaborative Customer Experience (CCX) Platform, raised $10 million in seed funding from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from leaders in the customer service industry.The startup aims to revolutionize the customer service industry by ending the frustration of traditional call centers and chatbots. Founded by former executives from Avaya, Five9, Glia, and Talkdesk, Zingly leverages AI to empower customers to connect with businesses on their own terms, enhancing both revenue and efficiency.Zingly’s hyper-personalized customer experience platform. Credit: Zingly.“Traditional contact center solutions are out of date and simply not personable for customers, or scalable for businesses,” said Gaurav Passi, CEO and founder of Zingly. “The math is clear, there are approximately 16.5 million call center agents globally handling potentially billions of customers. More importantly, the frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zi...

Innovative AI-driven customer feedback platform, Enterpret, raised $20.8 million in Series A funding led by Canaan Partners, with participation from Kleiner Perkins, Peak XV Partners, Wing 2 Wing Ventures, Recall Capital, and angel investors. The funds will support expansion and deployment of AI agents for seamless communication among teams, while leveraging adaptive AI models to analyze unstructured feedback for pattern recognition and enhanced customer satisfaction. Enterpret is an innovative AI-driven customer feedback intelligence platform that assists product development and Customer Experience (CX) teams in streamlining their processes. By leveraging advanced AI models, Enterpret enables organizations to efficiently extract valuable insights from diverse customer feedback sources. This cutting-edge technology allows teams to swiftly identify trends and enhance customer satisfaction, ultimately contributing to improved business outcomes. Recently, Enterpret secured $20.8 million in its Series A funding round, which was spearheaded by Canaan Partners. In addition to Canaan Partners, several prominent investors and venture capital firms, such as Kleiner Perkins, Peak XV Partners (a Sequoia Capital India), Wing Ventures, Recall Capital, and numerous angel investors, including Lauryn Motamedi, Elena Verna, Nan Yu, and Andrew Berman, among others, participated in this round. The funds raised will be utilized to further scale the platform and deploy no-code AI agents to bridge gaps between various departments, including product, marketing, and sales teams, while simultaneously collecting comprehensive feedback data. Co-founded by brothers Varun Sharma and Arnav Sharma, Enterpret's mission is to simplify the process of analyzing customer feedback through the application of adaptive artificial intelligence models, thereby empowering businesses to make data-driven decisions and drive growth. Factacy.ai Congratulates and wishes them well. #innovation #management #digitalmarketing #technology #creativity #futurism #startups

📰 News: 📰 --- Zendesk Paves the Way with Strategic AI Investments Zendesk is taking significant strides to stay at the forefront of AI innovation through its newly launched global venture arm, Zendesk Ventures. This initiative aims to inject tens of millions of dollars into early-stage AI startups, focusing on companies specializing in customer service and AI integration with an ARR of less than $50 million. By doing so, Zendesk not only broadens its AI expertise but also propels the customer experience industry forward. CEO Tom Eggemeier emphasizes that this is about more than just financial returns; it's about fostering an ecosystem that drives substantial AI advancements. Joining forces with cutting-edge startups like PolyAI and unitQ, Zendesk is poised to revolutionize customer service through AI, setting a new benchmark in the industry. #Hospitality #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ https://lnkd.in/ezXvWyPE

A big day at Zendesk. We’ve officially launched our global ventures arm. A special thanks to Axios reporter Kia Kokalitcheva for a great conversation on Zendesk Ventures’ mission, our strategic objectives, and the transformative impact we know AI will have on the business world. The future is clear: AI is essential for all businesses, and we’re not just adapting, we want to lead this transformation in customer experience. Zendesk Ventures is a big part of that vision, and it will help us propel the CX industry forward through AI innovation. As customer and employee services undergo rapid transformation thanks to AI advancements, our investments go beyond fueling growth — they enhance our customers' ability to deliver outstanding service More from my conversation with Kia: https://zdsk.co/3RvKbl5

Adriaan Mol, Mollie CEO Koen Köppen, and YC back this new AI startup: Know more : On Monday, Delaware, US-based Open.cx, the next-generation AI customer support platform, announced that it has $1.52M (approximately €1.48M) in a pre-seed funding round. The company raised funding from Y Combinator, Spacetime (the investment office of Mollie and Bird founder Adriaan Mol), Koen Köppen (CEO of Mollie), Pioneer Fund, Kulveer Taggar, Propeller Fund, Taro Fukuyama, and ... Read more #AI #Startup #Funding

In today’s fast-paced digital landscape, startups often grapple with limited resources and the challenge of meeting high customer expectations. AI-powered chatbots have emerged as a game-changing solution, enabling startups to offer efficient, scalable, and cost-effective customer support. This blog delves into how AI chatbots are transforming the customer support paradigm for startups, exploring their benefits, use cases, and future potential. Read Full Blog: https://lnkd.in/dXRNDzY4 #AI #Chatbot #AIChatbot #Startups

AI firm Budy raises $4.2Mn in funding round led by RTP Global Budy plans to use the funds to enhance its AI training and development. The company was founded by Samay Kohli, cofounder of robotics firm GreyOrange. #BudyTech #SalesAutomation #MarketingTools #Startups #AI #TechInnovation #BusinessGrowth #SoftwareTools #Productivity #BusinessInnovation #BusinessNews #IndiaNews #Business #Keralanews #Kerala #BusinessReviewLive #BRL #Keralabusiness

‘Vertical solutions are designed to cater to industry-specific requirements while horizontal GenAI solutions are sector-agnostic. An industry-specific case in point is OnFinance, which is a GenAI SaaS solutions provider for the financial sector. Similarly, GenAI platforms such as Boltzmann and immunitoAI are developing solutions focussed on healthtech. In fact, 84% of Indian VCs today prefer industry-focussed startups over general-purpose solutions.’

Zendesk Fuels the Future of CX and EX with New AI Startup Fund! Many organizations struggle to deliver exceptional customer and employee experiences (CX & EX). Yet, AI is rapidly transforming how businesses operate. The good news? You don't have to wait to get started. Zendesk just launched a global venture fund to back innovative AI-first startups focused on enhancing CX and EX. Here's why this matters: 1️⃣ Investing in the Future Zendesk Ventures goes beyond building its own products. They're empowering a new generation of AI startups to tackle real-world business problems. 2️⃣ Proven Success Existing portfolio companies like Observe.AI and Zuper are leading the charge. 3️⃣ Focus on Value New investments in PolyAI and unitQ bring advanced voice AI solutions and real-time customer feedback analysis to the table. 4️⃣ Stronger Together Partnerships between Zendesk and these startups unlock powerful synergies and accelerate innovation. Zendesk is committed to building a thriving AI ecosystem that elevates customer and employee experiences for everyone. Share your thoughts on this news! #CXinnovation #EXtransformed #AIstartupFund #ZendeskVentures #FutureofCX

I’m thrilled to share that UJET has raised a total of $76 Million Series D funding, led by Sapphire Ventures , with participation from new investors KeyBanc Capital Markets and IonPacific, LLC, and existing investors GV (Google Ventures), Kleiner Perkins , Citi Ventures, DCM Ventures, and Ericsson Ventures. This isn't just about capital—it's fuel for our vision of a world where AI and people work together so that every customer experience is effortless, intelligent, and personal. We've all been there: stuck in endless phone queues, repeating information to multiple agents, feeling like just another ticket number. That's the old way. At UJET, we're building the new way. Where every interaction is seamless, personalized, and intelligent, no matter the channel.  Where AI: -Elevates Customer Experiences -Supercharges Agent Efficiency -Optimizes Contact Center Operations -Offers Insights for Brand Growth Imagine a contact center where customers get the answers they need instantly, where agents have the tools to solve complex issues effortlessly, and where businesses unlock valuable insights to drive growth. That's the power of UJET. This funding accelerates our mission. We'll continue to push the boundaries of conversational and generative AI, making self-service smarter, agent guidance more intuitive, and contact center operations more efficient. I’m also excited to accept the role of Co-CEO, alongside our Founding CEO, Anand Janefalkar, as we work together to usher in this next phase of growth in the new AI-era. We're incredibly grateful to our investors, customers, partners, and the amazing team at UJET. Together, we're reimagining customer experience in the age of AI. Thank you to all of our new and existing supporters in this round: Karim Faris, GV Jai Das, Sapphire Ventures Cathy Gao, Sapphire Ventures Osuke Honda, DCM Ted Schlein, Kleiner Perkins Matt Carbonara, Citi Ventures Çağla Kaymaz, Citi Ventures Paul McNamara, Ericsson Ventures Raanan Bar-Cohen, Resolute Ventures Aaron Hill, KeyCorp Jason Krikorian, (Independent) https://lnkd.in/guKtyPRH #UJET #AI #CustomerExperience #ContactCenter #SeriesD