Alaa Mahmoued’s Post

Reminiscing on good old days 🤗🫣 while working as Customer Service Rep. Working in customer service, you will likely meet all sorts of people. It is unavoidable to meet IRATE customers but most of the times, you encounter someone or some people who leave a lasting impression. 2 days ago, I received a heart warming call from a customer from my previous workplace in Port Harcourt. She reached out to express her gratitude for the way I always handled her complains cum inquiries about our shipping services (during my time there). I was elated that someone still remembers my name and the lasting impression I made while working there. Her kind words warmed my heart as she mentioned how much she missed talking to me on phone and our physical meetings. This experience reinforced a valuable lesson for me: kindness and exceptional service truly leave a lasting impact. It's a reminder that in every interaction, no matter how small, we have the opportunity to make a positive difference in someone's life. As I reflected on our conversation, I'm reminded of the importance of treating others with kindness and respect, not just in business but in all aspects of life. It's a simple yet powerful principle that can truly take us far. As a Customer Service Representative, “Customer Satisfaction” is my priority. I ensure my customers receive unwavering attention and maximum satisfaction for their business needs. And you know, satisfied customers create value to every business. They bring business recommendations that boost company’s revenue. 📌 Have you received such a kind gesture from someone before? 📌 How did it make you feel? Feel free to talk about it in the comment section. 📈 Need to boost your customer’s loyalty and company’s revenue? Please, send a DM let’s get started. #CustomerService #CustomerServiceRep #CustomerRelations #Opentowork

Soft Skills for Customer Service Jobs...

The role of a Guest Service Co-ordinator can vary each day. From sending and receiving information from each group before they arrive, to being the first point of contact when the guests are on centre, each day is never the same. Amending invoices, preparing keys for groups before they arrive on centre, and showing potential new bookings around centre are also some of the roles a Guest Service Coordinator is tasked with. #administration #outdoors #learninganddevelopment

YOUR ALL TIME PERFORMER!! Hello LinkedIn Community My name is Queen Ogbodo. An Experienced and results-oriented professional with over 5 years of exceptional expertise in customer service/engagement, guidance/counseling, clerking, and confidential documentation. Committed to using my extensive skill-set and industry knowledge to contribute to the growth and achievement of your establishment's current and future business objectives. Throughout my career, I have consistently demonstrated a passion for providing outstanding customer service. I excel in creating meaningful connections with clients, ensuring their satisfaction, and fostering long-term relationships. My ability to effectively communicate and empathize with customers enables me to address their needs, resolve issues promptly, and exceed their expectations. In addition to my customer service proficiency, I possess strong guidance and counseling skills, enabling me to provide support, advice, and assistance to individuals navigating various life challenges. Through active listening and understanding, I guide clients towards making informed decisions and achieving personal growth. My experience in clerking and handling classified information has honed my meticulous attention to detail, organizational skills, and ability to maintain confidentiality. I am adept at managing administrative tasks, ensuring accuracy, and delivering timely results in a fast-paced environment. I am eager to bring my exceptional expertise and professional acumen to your organization, helping to drive its growth and success. Let's collaborate to surpass your business objectives and elevate the customer experience. Reach out to me today to discuss how I can contribute to your team's success. #hireremote #virtualassistant #customerexperience #customersupport #leadgenerator

#customer #customerservice #receptionist Almost every time, without fail, when I have to make inquiries and communicate with any customer service representative in any company, I am absolutely shocked and disappointed. I can literally say that only 1 out of 10 customer service representatives are actually doing a good job. Having worked as a customer service and receptionist myself, for many years, I know how important it is to have someone in your company who actually does their job well. Is it really that difficult to listen carefully, respect the client, and trying to assist? Do all those, who hire people for these positions, understand that someone in this role can make or break their company? I know this position is often paid very little and not looked at as an important job by many, because you are "not a manager" . A decent and professional representative will: -Answer you in a kind and clear manner, and introducing the company and themselves -listen to your inquiry, complaint or other issue - will try to give an answer or solution on the spot. -will have the talent to calm a customer down in a very kind manner - will repeat the issue and complaint, to make sure he/she understands everything correctly -will inform the client that he/she will get back to the client , if an answer or solution cannot be given immediately. - inform the client when they will get back to them - keep track and follow up on their promise - will keep track within the company to make sure the matter gets resolved. .... and the list goes on. Whenever I am lucky enough to communicate with someone who does have the right skills and who is great at what he /she does, I will also tell them. I will compliment them for doing their work well. Please, just hire people who are actually great in what they do. even if that means you might have to pay them more. In the end it will be better for your company. (and that goes for basically any position, regardless of degrees or not. )

DAY 3: My Career Story As an administrative assistant and customer service support, one defining moment in my career was when I had to handle a critical situation involving a dissatisfied client. The client was upset over a delayed order, and the frustration was escalating. I was tasked with resolving the issue while maintaining the company’s reputation. Instead of simply offering an apology, I took a proactive approach—communicating clearly with the client, offering immediate solutions, and following up personally to ensure they were satisfied. In the end, not only did we retain the client, but the situation also turned into an opportunity to streamline our internal processes, reducing delays moving forward. This experience taught me the value of empathy, proactive problem-solving, and the importance of clear communication in both administrative and customer service roles. I’d love to hear about your defining moments! What’s a lesson you’ve learned that shaped your career in customer service or administration? #14daysconsistencychallengewithmmesoma #day3visibilitychallengewithmmesoma

📅 In the Shoes of Alexander Kalp: A Day in the Life at SA Lube My day begins at 6:00 AM with a refreshing cup of freshly brewed coffee, the perfect way to start my morning. ☕️ As I savour the aroma and flavour, I start getting ready for another productive day at work. With a busy schedule ahead, I make sure to leave home by 7:00 AM to beat the traffic and arrive at the office on time. 🚗 As I navigate through the morning traffic, I mentally prepare for the tasks ahead, thinking about which clients require follow-ups and prioritizing my responsibilities for the day. Upon arriving at the office, I dive straight into my daily tasks, starting with monitoring and ensuring everything is in order. 📧 I check my emails, tackle administrative duties, and get ready to face the day's challenges. Throughout the day, I focus on generating quotations, proforma invoices, and assisting walk-in clients. 🤝 I also collaborate closely with our sales manager, Bianca Prinsloo, to ensure we meet our goals and deadlines. Additionally, I make sure the warehouse staff has all the necessary resources to efficiently pick & deliver products to our clients. 📦 As an administrator, my role is to facilitate the smooth operation of our team and ensure we provide excellent service to our clients. From planning and organizing to executing and delivering, my day is filled with a variety of tasks that require attention to detail, effective communication, and a proactive approach. 🗂️ With a sense of accomplishment and satisfaction, I wrap up my day, ready to face new challenges and opportunities tomorrow. #SALube #AdministratorLife #DailyRoutine #TeamWork #CustomerService #Productivity

🏨 Ready to impress your interviewer and land your dream job as a Hotel Receptionist?🌟 Watch our latest video and learn how to answer the challenging question, "How would you deal with an angry or frustrated customer?" with confidence and ease. 💼 👉 https://lttr.ai/ATsAH #interviewprep #jobinterview #interviewquestions #interviewtips #interviewpractice #practiceinterview

Congratulations to Laura on her exciting promotion to Client Relations Manager! Laura's promotion reflects her hard work and dedication to the company. She is an excellent fit for this position, and we are excited to see her excel and continue to make a positive impact on her team. Join us in congratulating her on her achievement and learning more about her career journey. 1. What are you most excited about in your new role? - “I’m excited about being more involved with the company and working with other departments, as well as helping the Client Relations team to grow and succeed.” 2. Can you share a key goal you've set for yourself in your new role? - “I want the Client Relations team to continue to grow and work together well. One specific goal I have is to set up “backups” for each account so when someone is off, we can all work together to support each other and fill in the gaps smoothly. I want people to know that the accounts they manage are in good hands when they are off, and I want the process of returning to work after any time away to be easy and not overwhelming.” 3. Which new responsibility in your role do you foresee being the most challenging, and how do you plan to approach it? - “Team building – we are a team, but we work very independently due to the nature of our work. I’d like to encourage more teamwork when possible. I want the Client Relations team to trust and support each other; I want us to feel like a family that we can ask for help when we need it and we can offer help when others need it.” 4. What key piece of advice would you offer to colleagues aspiring for professional growth based on your own experiences? - “Stay open to learning and growing. Be willing to try new things and different things.” 5. Who has had the most significant impact on your career growth? - “A manager at a previous job and Gail Yoder here at Denver Cold. Both have always been willing to stop and talk and answer questions. Both foster an open-door policy, where I never felt like I was interrupting or inconveniencing them. I feel both want me to succeed in my role, whatever it was at the time or is now, and want me to have ownership of my tasks and decisions.” Congratulations Laura!