Alan Gonsenhauser’s Post

Unlocking Customer Satisfaction: Mastering NPS 3.0 Discover how to enhance customer satisfaction by effectively harnessing Net Promoter Score (NPS) 3.0. We dive deep into actionable strategies to improve customer insights and operational efficiency for maximum ROI. Don’t just track numbers—learn how to act on them! #CustomerSatisfaction #NetPromoterScore #NPS3Dot0 #BusinessStrategy #MarketingEfficiency #CustomerInsights #ROI #MarTech #ContentMarketing #OperationalExcellence

Unlocking Customer Satisfaction: CSAT vs. Customer Effort Score vs. NPS! Unlock the secrets of customer satisfaction with our insightful discussion on Customer Effort Score, CSAT and NPS! Join Thomas Maiwald-Immer as we explore key distinctions and the impact of these metrics on enhancing customer experience in today's competitive landscape. Watch the full CRMKonvo on https://lnkd.in/g4i4fUHF, like and subscribe! #CustomerSatisfaction #CSAT #CustomerEffortScore #NPS #BusinessInsights #CustomerExperience #MetricsThatMatter #CustomerFeedback #SatisfactionScores #BusinessStrategy

Monitor key metrics like NPS and customer satisfaction to gain insights into your customer journey. Understanding these metrics helps you identify areas for improvement and enhance the overall customer experience #CustomerJourneyInsights #NPSandSatisfaction #xcustomer #a6ko

Struggling with customer satisfaction? Discover the power of Customer Effort Score (CES)! Measuring CES helps you identify friction points in the customer journey, making it easier for your customers to engage with your services. Learn how simplifying interactions can boost loyalty, reduce churn and drive referrals. Learn how Team GPS can help you measure and improve CES effectively: https://hubs.ly/Q02RjxgX0 Schedule a call today to learn how Team GPS helps you build lasting customer satisfaction and loyalty in a single pane of glass: https://hubs.ly/Q02RjxgY0 IT BY DESIGN #TeamGPS #PeopleManagement #PerformanceManagement #Goals #EmployeeEngagement #MSP #EmployeeManagement #ITBD

Net Promoter Score The Net Promoter Score (NPS) is a key metric used by businesses to measure customer satisfaction and loyalty. By asking a simple question—how likely a customer is to recommend a company’s product or service—NPS provides valuable insights into the overall customer experience. This score helps businesses understand how well they are meeting customer needs and identifies areas for improvement. NPS has become a popular tool for evaluating customer satisfaction across industries, helping companies track their performance and improve customer loyalty. https://lnkd.in/eVqKdviq #NetPromoterScore #CustomerLoyalty #BusinessGrowth #CustomerFeedback #CustomerExperience #BusinessEnterprising

🚨 Did you know that only 1 in 7 customer service queries are resolved with self-service? 🤔 According to a new Gartner study, many businesses are still struggling to effectively implement self-service tools, leaving customers frustrated and turning to traditional support channels. Want to know how to improve your self-service strategy and enhance customer satisfaction? Check out the full article from CX Today for key insights: https://bit.ly/3SVx7Gs #CustomerExperience #SelfService #CXInsights #CustomerSupport #RealBlueSky #RealCXLeadership

Customer feedback is a goldmine for insights. It helps you understand what works, what doesn't, and where you can improve. Actively seeking and acting on feedback can lead to higher customer satisfaction and loyalty. Tip: Implement regular feedback loops through surveys, reviews, and direct customer interactions. Use the insights to refine your products, services, and customer experience. #CustomerFeedback #BusinessImprovement #ClientFocused

Just got the lecture about the Gap Model, which is a framework that facilitates the analysis of customer satisfaction levels and identification of opportunities for improving customer experience. #GCU #Gap #GapModel #Services #Service #ServicesMarketing

I have often seen people do this deadly mistake - Neglecting customer's feedback! I have come across many people not leverage customer feedback, leading to missed opportunity for improvement, innovation And customer satisfaction! How to rectify this? One can fix this by implementing a robust feedback loop, And incorporate customer feedback into your product/service, Doing this Improves customer satisfaction, also foster loyalty! Happy customers lead to a happy business :) ———————- Finding it hard to scale your business? DM to strategically grow your business together — let’s connect! #customersatisfaction #BusinessGrowthHacks #GrowthStrategy #ScalingBusiness #letsconnect #businessconsulting

Happy customers aren’t just good for business—they’re essential for increasing your company’s value. 📈 Did you know that businesses with high customer satisfaction ratings have 30% higher valuations? In our latest post, we dive into the connection between customer satisfaction and business value, and how implementing a customer feedback loop can significantly boost your bottom line. Ready to elevate your business value? Let’s connect and discuss how you can take your customer experience to the next level! 🔗 https://lnkd.in/grx6Z28e #BusinessGrowth #CustomerSatisfaction #Valuation #CustomerExperience #BusinessSuccess #PGAdvisors #ValueBuilder