Alejandro F San Pedro’s Post

🌟 Elevate Your Customer Service Game! 🌟 Are you struggling to keep customers happy in your catering business? You're not alone. Many entrepreneurs find it challenging to maintain high standards of customer service. But here's the secret: consistent training and clear guidelines are your best friends. Imagine your staff delivering exceptional service every single time. It's possible, and I can help you get there! But what happens when things go wrong? Handling customer complaints swiftly and effectively is crucial. A structured approach can turn a dissatisfied customer into a loyal one. With 40 years of experience in the catering industry, I've developed proven strategies to resolve complaints fast and satisfactorily. Let me share these secrets with you! Creating a welcoming environment isn't just about great food. It's about fostering a culture of warmth and hospitality among your staff. This enhances the overall customer experience, making your clients feel valued and appreciated. This is how you turn satisfaction into loyalty, and loyalty into a powerful brand. Ready to transform your customer service? 🚀 Join me, your elite catering mentor, and let's create unforgettable experiences for your clients together. Visit my website and start your journey to excellence today! 👉 Visit ilKitchencoach.com #CateringExcellence #CustomerService #CateringCoach #ClientSatisfaction #HospitalityMagic

Valuing staff and customers/stakeholders wins big in the end. Internal and external customer service is key to successful work. "when you ask under-appreciated and poorly-trained staff to step up and be the face of your organization, you’re risking your future." Check out today's #sethsblog!

"Why Customer Service Matters As a waitress, I've learned that customer service is more than just a smile and a friendly hello. It's: 1. Building trust with every interaction 2. Anticipating needs before they're spoken 3. Turning a bad day into a great experience 4. Creating loyalty that lasts 5. Driving business growth through positive reviews Customer service isn't just a department – it's a mindset. What does customer service mean to you? Share your thoughts! #CustomerService #Hospitality #WaitressLife #FoodAndBeverage #CustomerExperience"

As a hospitality owner, when did you last really listen to how your team talks to customers? → Take 5 random calls from this week and pay attention. 💡 Why it matters: ↳ The way your team speaks is a reflection of your business. ↳ A great first impression can turn a casual caller into a loyal customer. Here’s what to check: ✅ Welcome and closing scripts followed? ✅ Used friendly and professional tone? ✅ Were all questions addressed? Now, ask yourself - would you be excited to visit after that call? ↳ Sometimes even small interactions can make or break your reputation. At Better Seen Online, we know that consistent customer service keeps reviews glowing and business booming. 🌟 P.S. - Do you listen to customer calls? What’s your biggest takeaway when you do? Let us know in the comments! ♻️ Like + Help = Repost #CustomerService #Hospitality #Dorset

When customer service and hospitality meet at the crossroads: You get a well-rounded employee.

#WednesdayWisdom: Invest in staff training to enhance customer service, ensuring that every guest interaction contributes to a positive reputation and increased revenue. 🛎️ A well-trained staff not only provides exceptional service but also plays a pivotal role in creating memorable guest experiences that drive positive reviews and repeat business. #AlyWeeConsulting #HotelRevenueMasters #RevenueConsultant #RevenueManagement #AssetManagement #HotelManagement #RevenueSuccess #RevenueStrategy #WednesdayWisdom #CustomerService #StaffTraining

Customers are not always right, but they are never wrong. Never try to prove a customer wrong, even when they are! Rule #1: the customer is always right Rule #2: when the customer is wrong, see rule number one Customers are often wrong. Sometimes, the customers themselves are the cause of the problem that occurred. The effort you put into proving that the customer is wrong will surely fail. You might get your point across and feel good about yourself, but there’s a high chance that customers will never return to the establishment. If you haven’t done so recently, perhaps now is an excellent time to train your team on handling guest complaints properly. You must listen without interrupting the guest, show that you’re listening, make eye contact, and use severe yet attentive facial expressions. After that, show empathy and understanding by saying, “I understand how you might feel.” The most crucial part is to apologize. After you apologize, resolve the problem by offering alternatives if possible. Giving the guest a choice leads them back to a rational line of thinking. Always give them options. When a customer asks you for something you’re unsure will be a yes, or no; my go-to is always, “Let me see what I can do.” You’re not shutting down the request but also giving the customer hope; it’s still possible. It’s okay to have an ego, and everyone does. But in hospitality, you can not let your ego get in the way of making the right decision. FYI, when you hear the term “the guest is always right,” that doesn’t mean they can violate your human rights. The main lesson I wanted to share with everyone in this post is never to try to prove the guest wrong, even if they are. #hospitality #business #advice

Hotelier Share # 12 HANDLING ANY KIND OF COMPLAINS FROM GUEST, STAFF OR YOUR WIFE.... When handling a complaint, it's important to approach the situation with empathy, understanding, and a willingness to resolve the issue. Here are some steps you can take when dealing with a complaint effectively base on my true story, 1. Listen attentively Allow the person to express their concerns without interruptions. Show that you are taking their complaint seriously by actively listening to what they have to say. this the reason why God created you with 2 Ears to listen more, more and more 2. Acknowledge the issue Let the person know that you understand their concerns and apologize for any inconvenience they may have experienced by showing positive and empathy gesture. 3. Investigate the complaint Gather all the necessary information to fully understand the situation. This may involve talking to others involved or reviewing relevant records and evidence 4. Propose a solution Offer a solution that addresses the complaint and meets the person's needs as best as possible. Be open to negotiation and be willing to make things right. 5. Follow up After resolving the complaint, follow up with the person to ensure that they are satisfied with the solution provided. This helps to reinforce your commitment to customer satisfaction. 6. Learn from the experience Use complaints as an opportunity to improve your products, services, or processes. Identify areas where you can make changes to prevent similar issues from occurring in the future that what we call LEARN FROM THE WORST Remember, handling complaints effectively can turn a DISSATISFIED CUSTOMER into a LOYAL advocate for your business. #shareiscare #frontliner #hospitality #complaint #learningprocess

You can’t keep everybody happy all of the time – but in the hotel industry, we certainly try! :) Of course, ultimate customer satisfaction is the star goal, and positive feedback is awesome - however negative remarks are you biggest source of growth, because they teach you what you should be doing in order to improve. Criticism isn’t meant to bring down your business, but rather identify your weak spots — which you may not be aware of — and therefore strengthen your company to find solutions. When a customer complains, it doesn’t necessarily mean they will abandon you — in fact, it’s a sign of commitment. They are taking the time to point out what has happened, what has caused them frustration and thus, suggest that they want to keep doing business with you. Embrace any opportunity for directly discussing problems with clients. Learn to really listen and understand what the origin of the displeasure is, and show genuine care, attention and compassion. we encourage you to not only accept, but seek out feedback, be it positive or negative, because it’s the only way you can learn about your weak and strong points, improve them, and thus grow and develop in all aspects of your business. How do you deal with customer complaints in your hotel? #hospitality #hospitalityquotes #hotelbusiness #customerservice #customerexperience #customersatisfaction #customerfeedback

Focus on Service Quality Train your staff to provide excellent customer service. Teach them to be professional, friendly, and quick to respond to guests' needs. Set up systems to handle guest complaints well and make sure guests are happy. #CustomerService #Professionalism #GuestSatisfaction #StaffTraining #HospitalityTraining #FriendlyService #CustomerCare #ComplaintHandling #ExceptionalService