Some great new data from Feed It Back. Analysing 54k+ surveys, it provides the freshest insights into the big trends impacting hospitality businesses today. Here's a peek into what they're talking about 👇
✅ THE BIG CUSTOMER INFLUENCE - The dominance of google reviews make it the super-influencer.
✅ HOW WE'RE SPENDING TODAY - Only a third are willing to spend over £30.
✅ WHAT MOTIVATES A GUEST TO VISIT A VENUE - Discounts are still a big motivator for customers.
You can download the full report here ➡ https://lnkd.in/ezjfcewd
Whilst the survey concluded that the challenge for operators is enticing people out of the house, it also highlights opportunities to create alternative revenue streams.
LSG Purchasing Focused exclusively on supporting the thriving small / independent Pubs, Restaurants & Hotels 💕
#ukhospitality#guestexperience#consumerhabits#Pubs#Bars#Restaurants#Hotels
“It’s clear [loyalty schemes] have a considerable influence over a significant portion of the market.”
Loyalty programmes in restaurants have evolved. From on-the-go ‘fast food’ chains to high-end restaurants and hotel dining choices, loyalty encourages repeat spend and solidifies long-term customer relationships.
New research published in CLH News by RSM UK showed:
• 58% of Gen Z and 48% of millennials are more likely to go to a restaurant with a loyalty scheme, compared to 42% across all generations
• High-income earners (over £80,000 pa) were the most likely to visit hospitality venues with loyalty schemes (66% at restaurants; 56% at quick service outlets)
• Most popular rewards are price reductions (50%), bonus points amounting to a free drink or meal (17%), and bonus points to spend later (15%).
If your hotel has a loyalty scheme, ensuring it extends to all outlets – not just rooms – is key. By adding F&B, spa or other facilities, you can broaden your appeal to the local market and increase repeat visits while also driving revenue from hotel guests by encouraging on-property spend.
See the full article at: https://lnkd.in/eMdtg4yj#loyalty#hotels#hospitality#hoteliers
Owner of Fry's Catering and Dan Fry Consultancy, offering B2B food offerings for lunches, events & meetings and providing the hospitality industry with business and systems consultancy.
🌟 𝗔𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 🌟
🔍 𝗪𝗲 𝗩𝗮𝗹𝘂𝗲 𝗬𝗼𝘂𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀!
At growyze, we aim to better understand the challenges faced by hospitality owners and operations teams.
👨🍳👩💼 Whether you manage operations, or own a bar, restaurant, hotel, or any hospitality business in the UK, we want to hear from you!
📝 𝗣𝗮𝗿𝘁𝗶𝗰𝗶𝗽𝗮𝘁𝗲 𝗶𝗻 𝗢𝘂𝗿 𝗤𝘂𝗶𝗰𝗸 𝗦𝘂𝗿𝘃𝗲𝘆
It takes just 5 minutes, and your answers will remain completely anonymous to ensure your privacy.
🎁 𝗢𝗽𝘁-𝗜𝗻 𝗳𝗼𝗿 𝗮 𝗖𝗵𝗮𝗻𝗰𝗲 𝘁𝗼 𝗪𝗶𝗻 £𝟭𝟬𝟬!
After completing the survey, you'll have the option to provide your contact details to enter our prize draw. This part is entirely optional - choose to enter the draw and potentially win £100 cash!
👉 𝘾𝙤𝙢𝙥𝙡𝙚𝙩𝙚 𝙎𝙪𝙧𝙫𝙚𝙮 𝙃𝙚𝙧𝙚: https://lnkd.in/e7RxUEyc
Thank you for helping us enhance the hospitality industry! 🙏
#HospitalityIndustry#SurveyTime#HospitalityLife#YourVoiceMatters#HospitalityManagement#RestaurantLife#HotelManagement#BarLife
The F&B business of a hotel is a cornerstone of revenue generation. The service, the food, and the presentation are the pillars that uphold this crucial segment. If even one of these elements falters, the entire guest experience can be compromised.
Consistency is key. This doesn’t mean we should become static and ignore evolving trends. Delivering consistent service means maintaining the highest standards in taste and quality of food, while also ensuring that our offerings are visually appealing in today’s Instagramable world.
A significant portion of the F&B business comes from non-residential guests. Keeping them coming back requires strategic engagement through loyalty programs, introducing new and exciting dishes, suggestive selling, and hosting events at the hotel. These are essential tools to keep our outlets vibrant and appealing.
For our resident guests, it’s crucial to create a memorable breakfast experience. Offering cash vouchers to spend within our outlets and providing executive lounge facilities are effective ways to ensure they choose to dine in-house rather than stepping out.
By focusing on these strategies, we can enhance guest satisfaction, drive revenue, and build lasting loyalty. Let's continue to innovate and elevate our F&B offerings to new heights!
#Hospitality#FandB#GuestExperience#HotelManagement#Innovation#GuestSatisfaction#Consistency#Trends#LoyaltyPrograms#ExecutiveLounge#MemorableExperience#GENERALMANAGER#GMTALKS
In today's fast-paced hospitality industry, it's easy to get lost in a sea of data. 🌊
To streamline your hotel management efforts, focus on these three key metrics:
Average Daily Rate (ADR): 📈 Optimize your pricing strategy to maximize revenue per room.
Total Revenue Per Available Room: 💰 Consider all revenue streams, including food and beverage, to assess your hotel's overall performance.
Guest Review Scores: ⭐ Monitor online reviews and ratings to identify areas for improvement and enhance the guest experience.
By prioritizing these metrics, you can make data-driven decisions to drive your hotel's success. 🚀
#hotelmanagement#hospitality#hotelier#hospitalityindustry#datadriven#guestexperience#revenuemanagement
Hotel F&B is frustrating. It's not my opinion, hoteliers tell me every week.
Check out my 20 tips to make F&B exciting again 👇🏼
1. Make Spaces fun not functional
2. Engage the local community, build value for them and the hotel guests will follow.
3. Build profiles on your internal and external guests
4. Use these profiles to personalise choice
5. Don't overthink concepts, sometimes a good pub will do!
6. If people can sit and work, make sure there is power.
7. Make sure table heights are the right size for the seats.
8. A street entrance will break the hotel restaurant stigma.
9. Think of your seats as inventory, measure utilisation
10. You should have a content collector as part of your team
11. Don't lay up for breakfast while dinner service is happening
12. You don't have to make everything in-house, focus on USPs.
13. Don't bake frozen croissants, collaborate with a local hero.
14. Sell internally as much as you do externally
15. They serve great filter coffee in coffee shops, why is it so bad in M&E?
16. Senior F&B Directors should be incentivised on team food quality
17. When it comes to breakfast, quality over quantity
18. Guests don’t care why you think they can’t eat one outlet’s food in another (how do you tackle it?).
19. Treat room service like Uber Eats
20. Don't fear tech, give your guests the choice
In summary, it looks like this;
F&B doesn't have to be frustrating
You just have to think differently
And break away from what you have always done.
---------------
Agree with me? ♻️ Repost & Share
Like what you see, hit the 🔔 in my profile
Struggling with this list? We can help at Auden Hospitality! Reach out by DM Scot Turner#innovation#success#hospitality#hotels
Hotel Food & Beverage (F&B) can be frustrating due to long hours, high-pressure environments, demanding guests, and constant operational challenges like inventory management, quality control, and team coordination. The unpredictability of guest preferences and expectations adds another layer of stress, leading to burnout and low job satisfaction.
To make it an exciting job, the focus should be on fostering a positive team culture, offering career development, and encouraging creativity. Implementing the following strategies can help:
1. Empower Creativity:
—————————————
Allow the team to experiment with menu items, promotions, and unique dining experiences. This keeps the job dynamic and gives employees a sense of ownership.
2. Recognition & Growth:
——————————————-
Recognize efforts through rewards and provide clear career progression paths. Employee engagement increases when they see opportunities for advancement.
3. Team Building:
———————————
Invest in team bonding activities and cross-training. When teams are close-knit and support each other, the work environment becomes more enjoyable.
4. Guest Interaction:
————————————-
Encourage personalized guest interactions. When staff can connect meaningfully with guests, it brings a sense of fulfillment and makes their role more than just a job.
5. Streamlined Operations:
———————————————-
Efficient systems for inventory, scheduling, and service delivery reduce stress and allow the team to focus on delivering great experiences rather than putting out fires.
Transforming the environment to be more collaborative, creative, and supportive can turn F&B from a stressful job into a rewarding career.
Rewriting the Rules of Hotel F&B | Founder of Award-Winning Auden Hospitality | Podcast Host | International Keynote Speaker
Hotel F&B is frustrating. It's not my opinion, hoteliers tell me every week.
Check out my 20 tips to make F&B exciting again 👇🏼
1. Make Spaces fun not functional
2. Engage the local community, build value for them and the hotel guests will follow.
3. Build profiles on your internal and external guests
4. Use these profiles to personalise choice
5. Don't overthink concepts, sometimes a good pub will do!
6. If people can sit and work, make sure there is power.
7. Make sure table heights are the right size for the seats.
8. A street entrance will break the hotel restaurant stigma.
9. Think of your seats as inventory, measure utilisation
10. You should have a content collector as part of your team
11. Don't lay up for breakfast while dinner service is happening
12. You don't have to make everything in-house, focus on USPs.
13. Don't bake frozen croissants, collaborate with a local hero.
14. Sell internally as much as you do externally
15. They serve great filter coffee in coffee shops, why is it so bad in M&E?
16. Senior F&B Directors should be incentivised on team food quality
17. When it comes to breakfast, quality over quantity
18. Guests don’t care why you think they can’t eat one outlet’s food in another (how do you tackle it?).
19. Treat room service like Uber Eats
20. Don't fear tech, give your guests the choice
In summary, it looks like this;
F&B doesn't have to be frustrating
You just have to think differently
And break away from what you have always done.
---------------
Agree with me? ♻️ Repost & Share
Like what you see, hit the 🔔 in my profile
Struggling with this list? We can help at Auden Hospitality! Reach out by DM Scot Turner#innovation#success#hospitality#hotels
It's here!
The hospitality industry has recently seen monumental changes in how and where guests spend their time; now more than ever, it is crucial for the industry to be dialled into what makes guests tick.
We are delighted to share analysis that - for the first time - shows macro guest sentiment across key sub-sectors including hotels, bars, coffee chains, casual restaurants and more.
With this analysis, we can understand how customer perception of key areas such as value for money, service and ambience varies across the industry.
For the full and free report, comment or DM.
#hospitality#hospitalityinsights#guestsentiment#industryinsights#customerinsights
Concessions are crucial in the hospitality industry! Are you observing any interesting concessions at your hotel partners? It's fascinating how they can vary based on factors like food and beverage spend or the number of hotel rooms booked during peak times. These offerings are ever-changing, prompting us to stay proactive in extending similar benefits where possible. #Hospitality#Concessions#HotelPartners#IndustryInsights
