🌍 Why culture & heritage must be cherished in the pursuit of sustainability? Let me tell you and also like to share a digital service development project I had an honour to be part of.
We've forgotten to bring cultural heritage and national treasures as part of the sustainability conversations. They anchor us to our roots, shape our identities, and embody values that have endured across generations and also show us what we don't want to witness in the future. Investing in heritage isn’t just about preserving the past, it’s about innovating for the future 🌎.
Digital development plays a crucial role in helping heritage organisations create value in resource-efficient ways, enabling more people to connect with history, making culture accessible, interactive, and engaging across borders.
I had the privilege of working with the Museovirasto - Finnish Heritage Agency, an inspiring team lead by Maija Ekosaari and UX wizard, Vitali Gusatinsky from Fraktio. Together, in a multidisciplinary team, we developed a digital, customer-centered service concept that not only preserves but also enhances cultural engagement for diverse audiences. The agency's commitment and innovation showed firsthand how digital tools can bring sustainability and accessibility to cultural heritage in transformative ways.
I'm in tears reading the reference written by Maija, and above all so proud of the team! ❤️
"I had the pleasure of working with Satu Hamed during a digital service design project at the Finnish Heritage Agency, where the goal was to develop a unified, customer-centered service concept that would meet the needs of our diverse clientele. Satu served as the facilitator and consulting coach for the project, providing invaluable guidance and expertise throughout the process, along with a deep understanding of service design principles.
Satu’s ability to listen and grasp the complex needs of our organization was exceptional, and she brought clarity to complicated processes. Her facilitation skills were outstanding, with workshops receiving praise not only for their efficiency but also for the significant, concrete outcomes they produced. Satu fostered an environment where all participants felt comfortable asking questions, challenging established practices, and seeking new solutions.
On a personal level, I received tremendous support from Satu in leading the project and making strategic decisions. Her coaching and advice ensured that we were moving in the right direction and using the best approaches for each phase of the project. Satu is a true professional with the ability to not only enhance organizational processes but also help individuals grow in their roles.
I wholeheartedly recommend Satu to any organization in need of a skilled and inspiring service design consultant."
More about The Finnish Heritage Agency:
Senior PR Professional | Luxury, Hospitality, Travel & Fine Dining
2moSanjana Paulraj