Amenie’s Post

Do you include cleaning fees in your rates for hotel-centered OTAs? I love traveling during the shoulder season, even for a little staycation or a road trip. No crowds, and prices are typically cheaper. It’s usually just me and my husband, and we stay for one night in one place. Last week we traveled through the wine country in Eastern Washington. As a travel enthusiast and industry insider, it strikes me every time I see prices on private apartments or studios skyrocketing for such a short stay, mostly due to exorbitant cleaning fees. Imagine my disappointment when a promising $74 per night rate on Booking.com quickly ballooned to 200% more for a 1-night stay due to a hefty $170 cleaning fee! In fact it was more than 4* hotel with a pool 😱 Sure enough, I booked a room with a view in a beautiful historic hotel in downtown Spokane instead. It was cheaper, yes. But more importantly, it was psychologically more acceptable than paying $170 for the cleaning fee for a one-night stay, especially when most guests do not even use the kitchen. With this rant, I just want to bring attention to urban STR managers competing in a hotel market. Of course, pitching a $70 nightly rate will draw attention to your property, but will lookers turn to bookers at the last stage of sale? Did you know that some OTAs punish property rankings if they don't convert, seeing it as something wrong with it? If you are competing in a hotel-centric market or listed on OTAs like Booking.com, Hopper, or Expedia Group, first of all, include some of the relevant rooms in your comp set to track them down. Hotels, with their advanced revenue management, are usually a pretty good indicator of demand and events in the area. But most importantly, consider including a cleaning fee in the rate or lowering /prorating the fee for a shorter stay. That could really win you some guests during the shoulder season and fill your mid-week. #RevenueManagement #Hospitality #Tourism #OTA #STR #VacationRentals

Did you know that 75% of all OTA clicks go to the top 15 listings on the first page? 📊 If your hotel isn’t ranking among them, you’re not just missing out on bookings – you’re losing valuable revenue. Maximizing visibility on OTAs like Booking.com or Expedia isn’t a one-time task. It’s an ongoing strategy that demands careful attention to guest reviews, market trends, and algorithm updates. How are you ensuring your property stays competitive in this evolving space? #RevenueManagement #HotelTech #OTAStrategy #Hospitality #HotelVisibility Bart-Jan Leyts Otamiser https://lnkd.in/gmBsWuqv

I had a recent experience that many travelers can relate to—arriving at a hotel only to find out my room was not available due to overbooking. This is common in the hospitality industry and has a major impact on guest satisfaction and loyalty. Overbooking policies are implemented to maximize occupancy rates and revenue, anticipating that some guests will cancel or not show up. But, this approach can backfire when all booked guests arrive as planned. The result is a scramble to accommodate everyone, often leading to guests being "walked" to another hotel. From a guest perspective, this can be really frustrating. After a long journey, the last thing anyone wants is additional stress and inconvenience. Hotels and vacation rentals may profit quickly from overbooking but can lose their reputation and customer loyalty in the long run. Guests who experience overbooking may decide not to return and often share their negative experiences with others, impacting the brand image of hotels and vacation rentals. One way to mitigate this issue is to enhance communication with guests. Advanced notice and clear explanations can go a long way in maintaining trust. Also, offering generous compensation and ensuring that the alternative accommodations meet or exceed expectations can help turn a potentially negative experience into a positive one. #HospitalityIndustry #GuestSatisfaction #CustomerLoyalty #TravelExperiences #HotelManagement #VacationRentals #CommunicationStrategy #GuestExperience #TravelIssues #BrandReputation

🏨 Are you a hotel owner grappling with digital concierge challenges? Say goodbye to your worries with GuestService! ✨ In this article, we delve into how GuestService can be the ultimate game-changer for hotel owners, ensuring seamless guest experiences. 🗺️ Imagine this scenario: Your guests arrive at your hotel eager to kick off their vacation. Yet, they encounter difficulties navigating your website or locating vital details about your amenities and services. Frustration mounts, overshadowing their initial excitement. Here’s where GuestService steps in to save the day. 📱 #HospitalitySolutions #DigitalConcierge #HotelTech #GuestExperience https://lnkd.in/dPzPffDA

💡 Lack of Personalized Guest Experiences: The Silent Profit Killer? 😕 In an age where personalization is king, many hotels are missing the mark. Guests no longer just want a bed to sleep in—they want an experience that feels tailored to them. A lack of personalized guest experiences can drive customers to other options, like boutique hotels or vacation rentals. Hotels need to integrate advanced data and guest profiling systems to cater to individual preferences. This means offering personalized amenities, room setups, or even customized itineraries. A memorable experience builds customer loyalty, increases repeat bookings, and improves online reviews—boosting long-term profitability. Hotels that fail to adapt risk falling behind in an industry that thrives on exceptional service.#Personalization #GuestExperience #HospitalityTrends #HotelService #CustomerExperience

Someone asked me 𝗪𝗵𝗮𝘁 𝗶𝘀 TrippyBid? Imagine comparing various sites and finding the best rate for your hotel, but is it truly the best price? What if prices drop tomorrow? How often do you check back to see if rates have changed? Trust me, they do! TrippyBid 𝗲𝗹𝗶𝗺𝗶𝗻𝗮𝘁𝗲𝘀 𝘁𝗵𝗲 𝗴𝘂𝗲𝘀𝘀𝘄𝗼𝗿𝗸: • Our intelligent system scans for the best hotel prices every day. • Book your preferred room and place a lower bid—we’ll keep searching for a better deal. • Bid on multiple rooms in various hotels for even more options. • If we find a match, we automatically cancel your existing booking and secure the better rate—𝗮𝗹𝗹 𝘄𝗶𝘁𝗵𝗶𝗻 𝘆𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝗰𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝗽𝗲𝗿𝗶𝗼𝗱. • 𝗡𝗼 𝗰𝗵𝗮𝗿𝗴𝗲𝘀 𝘂𝗻𝘁𝗶𝗹 𝘆𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝗰𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝗱𝗮𝘁𝗲! - You will only be charged for your final booking! Revolutionizing the way you book hotels! 🏨💰 #Travel #Innovation #HotelBooking #TrippyBid

🍽️ Pete and his team's recent study revealed that almost 40% of guests rank an in-suite kitchen as a top-three must-have amenity, but only 11% of hoteliers think it's important. This disconnect presents a significant opportunity for vacation rentals. 🚀 Promote this high-demand amenity that most hotels lack. Kitchen access could be the deciding factor when guests choose between your properties and pricier hotels. It's a competitive edge worth emphasizing! 🔗 Catch the full episode with Pete DiMaio for expert insights on using data-driven strategies to drive bookings and revenue. Link in the comments! 👇 #VacationRentals #PropertyManagement #GuestExperience #RevenueGrowth #TravelTrends Alex O. Husner🌎 Annie Holcombe TravelBoom

We always love having Pete DiMaio on the show to talk about the different perspectives of vacation rental managers vs hoteliers✨ Lots of interesting insights from TravelBoom’s 2024 Sentiment Study shared in this episode, plus we answered a listener question about what parts of marketing should be kept in-house vs what should be outsourced 💡 Link in comments! 🎙️ #vacationrentals #hotels #marketing #sentimentstudy Alex & Annie: The Real Women of Vacation Rentals Annie Holcombe

Imagine waking up in your cozy hotel room, eager to explore the wonders of the city. But instead of relying on travel guides or recommendations from strangers, what if you could uncover the best-kept secrets right from the comfort of your own space? With our innovative guest service, you can do just that! So why wait? Elevate your hotel experience and embark on a journey of discovery from the convenience of your room. #MovieBeam #GuestExperience #GuestSatisfaction #Customers #ResiidentialExperience #DeluxeDining #LuxuryExperience #InRoomDining #INroomDining #InroomServices

🚀 Just Wrapped Up: Hotel Investment Analysis 🚀 Using real-time data from Booking.com and ATIC Tourism Australia, I uncovered high-potential locations for hotel investment in Australia. Key takeaways: Sydney: High demand, making this city prime spots for new hotels. 4-Star Rating: Highest revenue potential, especially in Sydney. City Center Advantage: Hotels closer to city centers showed the best returns. 📊 Recommendation: A 4-star hotel in Sydney’s city center! Exciting to see how data can guide smart investments! #DataAnalysis #HotelInvestment #MarketInsights #Excel #DataDriven #booking.com