⚡️My company name: ✨️ Amina.com ⚡️Qualification: CEO | Employer | Talent Acquisition Start Up or with proven experience. Must be in need of CSR Expert Must be in need of Sales Associate Must be in need of VA Ability to provide work from home ⚡️Role and Responsibilities: 🛎Providing fair task, training and development program. 🛎Setting clear performance expectations and providing regular feedback. 🛎Conducting fair and transparent performance evaluations. 🛎Pay employees on time. 🛎Adhere to laws regarding working hours, overtime, and working conditions. 🛎Ensure fair treatment in promotion, and termination processes. 🛎Respect employees' rights to privacy and provide clear policies on workplace conduct. ✨️Who am I: 🔑CSR Expert and Sales Support Specialist | Excelling in Customer Satisfaction and Sales Optimization 🔑Over 5 years of experience working with inbound, outbound, emails, and chat-aligned international programs. 🔑Furthermore, Here are some of the programs I have been with, AT&T for the US community, T-MOBILE for the US (Detroit) community, AIRBNB for EMEA and APAC community, Direct clients from the UK, and FOXTEL for the AUSTRALIAN Community. What I offer: ✅️Excellent Communication: I excel at both written and verbal communication, allowing me to effectively interact with customers, understand their needs, and provide clear and concise responses. ✅️Active Listening: I have developed the skill of active listening, enabling me to understand customer concerns and address them appropriately. This helps me provide personalized and empathetic support. ✅️Problem-Solving: I am skilled at identifying and resolving customer issues efficiently. My ability to analyze situations, think critically, and propose appropriate solutions contributes to customer satisfaction and loyalty. ✅️Patience and Empathy: I possess a high level of patience and empathy, allowing me to remain calm and understanding, even in challenging situations. This helps create a positive and supportive environment for customers. ✅️Multitasking and Time Management: I am adept at managing multiple tasks simultaneously while maintaining attention to detail. My effective time management skills allow me to prioritize and meet customer needs promptly. ✅️Product Knowledge: I have a strong understanding of the products or services offered by my recent jobs. This enables me to provide accurate information, make recommendations, and address customer inquiries effectively. ✅️Adaptability: I am quick to adapt to changing circumstances, whether it's new customer service tools, policies, or customer demands. My flexibility allows me to meet evolving customer needs and deliver a seamless experience. ⚡️Benefits: ✨️Excelling in Customer Satisfaction ⚡️Schedule: ✨️8 hour shift ⚡️Experience: ✨️Employer - 1 Yr (preferred) ⚡️Language: ✨️English (preferred) #AminaiCEbreaker #AminasATTIRE
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Tips on how to secure your first job on LinkedIn as a customer service representative. Securing a job as a customer service representative on LinkedIn involves several steps to maximize your chances of success: ✴️ Optimize Your LinkedIn Profile: - Use a professional profile picture and headline that reflects your expertise in customer service. - Craft a compelling summary that highlights your relevant skills, experience, and achievements. - Complete all sections of your profile, including work experience, education, skills, and certifications. ✴️ Highlight Relevant Skills and Experience: - Showcase your customer service skills such as communication, problem-solving, empathy, and conflict resolution. - Include specific examples of your accomplishments in previous customer service roles, such as improving customer satisfaction ratings or resolving complex issues. ✴️ Build a Strong Network: - Connect with professionals in the customer service industry, including recruiters, managers, and employees of companies you're interested in. - Engage with your network by sharing relevant articles, commenting on posts, and participating in discussions related to customer service. ✴️ Search and Apply for Jobs: - Use LinkedIn's job search feature to find customer service representative positions that match your skills and experience. - Tailor your resume and cover letter to each job application, emphasizing how your qualifications make you a strong candidate for the role. ✴️ Request Recommendations and Endorsements: - Ask previous colleagues or supervisors to provide recommendations that highlight your strengths as a customer service professional. - Seek endorsements for your relevant skills from connections who can vouch for your abilities. ✴️ Engage with Companies of Interest: - Follow companies you're interested in working for to stay updated on their news, job openings, and industry trends. - Engage with their content by liking, commenting, and sharing posts to demonstrate your interest and knowledge about the company. ✴️ Prepare for Interviews: - Research the company and understand its products, services, and customer base. - Practice common customer service interview questions and prepare examples to showcase your skills and experience during interviews. - Highlight your ability to handle challenging situations, work well in a team, and contribute to a positive customer experience. By following these steps and actively engaging on LinkedIn, you can increase your visibility to potential employers and improve your chances of securing a customer service representative job. I am Faith Balogun, a Certified dynamic Customer Success Specialist with over 7 years of experience. I am on a mission to redefine customer excellence. Feel free to send a DM.... . . . #customerexperience #linkedin #viral #customercare #customerservice #customerfeedback #remotejobs
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DVA is not associated with this job opportunity. Customer Service Representative https://lnkd.in/g4x5HuuK Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required... #nowhiring #jobopening #careeropportunity #employmentopportunity #jobsearch #joblisting #jobposting #jobvacancy #hiringnow #jobopportunity #jobhunt #jobseekers #jobseeking #jobalert #jobfair #jobmarket #jobrecruitment #jobapplication #jobinterview #joboffer #jobplacement #jobposition #joblisting #jobsearching #jobseeker #jobhunting #jobseekeradvice #jobseekerhelp #jobseekerstrategies #jobseekersupport
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What can hinder you from getting a job as a customer service representative. Several factors can potentially hinder your chances of getting a job as a customer service representative. Here are some common ones: 🎯 Lack of Relevant Experience: Not having previous experience in customer service or a related field can be a significant barrier, especially for roles that require specific skills and knowledge. 🎯 Poor Communication Skills: Customer service representatives need strong communication skills, both verbal and written. If you struggle to articulate ideas clearly, empathize with customers, or handle difficult conversations, it can impact your chances of being hired. 🎯 Limited Technical Skills: Many customer service roles involve using software systems, CRMs, and other tools. If you lack proficiency in these technical areas, it may make you less competitive in the job market. 🎯 Inadequate Problem-Solving Abilities: Customer service often involves resolving complex issues and finding solutions quickly. If you struggle with problem-solving or decision-making, employers may see you as less suitable for the role. 🎯 Negative Attitude or Lack of Empathy: Employers look for candidates who can remain positive, empathetic, and patient, even in challenging situations. A negative attitude or lack of empathy can be a red flag during the hiring process. 🎯 Unprofessional Behavior: This includes things like being late for interviews, using unprofessional language or tone in communication, or demonstrating unprofessionalism in previous roles. 🎯 Not Meeting Job Requirements: If you don't meet the specific qualifications or requirements listed in the job posting, such as education level, language skills, or certifications, it can disqualify you from consideration. 🎯 Poor References or Background Checks: Negative feedback from previous employers or a problematic background check (e.g., criminal record related to fraud or dishonesty) can significantly impact your chances of getting hired in customer service roles. 🎯 Lack of Cultural Fit: Some companies prioritize cultural fit when hiring customer service representatives. If your values, work style, or personality don't align with the company culture, it may affect your candidacy. 🎯 Limited Availability or Flexibility: Customer service often requires flexibility in working hours, including evenings, weekends, or holidays. If you have strict availability constraints that don't align with the job requirements, it can be a barrier. Addressing these potential obstacles by gaining relevant experience, honing your skills, improving your attitude and professionalism, and ensuring you meet job requirements can improve your chances of success in securing a customer service representative position. I am Faith Balogun, a Certified dynamic Customer Success Specialist with over 7 years of experience. Feel free to send a DM.... . . . #customerexperience #linkedin #viral #customercare
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Sales Rep vs. Customer Service Rep: It’s Time Employers Stop Confusing the Two In today’s job market, it’s alarming how often I see job descriptions that blur the lines between Sales Representatives and Customer Service Representatives. While both roles are critical to a company’s success, their core functions are vastly different and should be treated as such. Yet, too often, employers bundle them into a single position, leading to confusion for candidates and inefficiencies for businesses. Let’s break it down: Sales Representatives are focused on one primary objective, closing deals. They spend their time prospecting, building relationships, and negotiating contracts. Their performance is tied to their ability to meet sales targets and generate revenue for the company. They are on the front lines, responsible for driving growth and bringing in new customers or expanding current customer relationships. On the other hand, Customer Service Representatives are the backbone of customer satisfaction. Their role is to address inquiries, resolve complaints, and ensure customers are happy with their purchase. They work to maintain long-term relationships, often providing post-sale support to guarantee a smooth experience for the customer. It’s time we stop confusing the two. These roles demand different skills, mindsets, and approaches. Combining them into one position dilutes the impact each function can have on your business. Sales reps need to sell; customer service reps need to support. Employers, let’s be clear in our job descriptions. By distinguishing between sales and customer service, we can attract the right talent for the right roles and ensure our teams are set up for success. #SalesVsService #CustomerService #SalesTips #HiringRight #JobDescriptions #WorkplaceClarity #TalentManagement #CareerAdvice #BusinessGrowth #EmployeeExperience
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#Hiring Position title Customer Service Agent (Saudi Arabian Accent) Description Assist customers via phone, email, and live chat with inquiries, orders, and concerns. Provide personalized solutions and ensure customer satisfaction with every interaction. Collaborate with internal teams to resolve issues and improve processes. Saudi Arabian Accent is a MUST Qualifications Excellent Communication Skills: Effective verbal and written communication skills are essential to interact professionally with customers and colleagues. Problem-Solving Abilities: the candidate must be adept at analyzing problems, identifying solutions, and implementing them efficiently to meet customers’ needs and expectations. Attention to Detail: Paying close attention to detail ensures accuracy in recording customer information, processing orders, and addressing inquiries effectively. Empathy and Patience: The ability to empathize with customers’ concerns and remain patient, even in challenging situations, is crucial for building rapport and resolving issues satisfactorily. Technical Proficiency: Familiarity with CRM software and other relevant tools such excel, PowerPoint is essential for managing customer data, tracking interactions, and providing efficient service. Teamwork and Collaboration: Collaboration with colleagues from different departments to resolve complex issues and improve overall customer satisfaction. Adaptability and Flexibility: The ability to adapt to changing situations and work schedules ensures that CRM agents can meet the demands of a dynamic and evolving work environment. Analytical Skills: The ability to analyze customer data and identify trends to anticipate customer needs, personalize interactions, and provide proactive support. Time Management Skills: Effectively managing time and prioritizing tasks to handle multiple inquiries efficiently while maintaining quality service. Marketing & Sales Skills: having basic sales skills, especially in situations where upselling or cross-selling opportunities arise. Conflict Resolution Skills: Proficiency in handling difficult situations, resolving conflicts, and de-escalating tense interactions for maintaining positive customer relationships. Cross-functional Collaboration: Experience working collaboratively with various departments, such as sales, marketing, and product development to facilitate problem-solving and improve overall customer experience. Customer Orientation: A genuine desire to help and serve customers is fundamental to deliver exceptional service and cultivate positive relationships. Education: A high school diploma or equivalent Previous Experience: previous experience in customer service or a related field is preferred. This experience may include roles such as customer service representative, call center agent, retail associate, or hospitality staff. If interested contact send your cv at jana@rootsegypt.com
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"Remote customer representatives are faced with unique challenges when working in an international team. To ensure success, it is crucial for them have a strong set of skills that allow them thrive in this digital landscape. Here are five essential tips every customer representative should consider: communication should be clear and concise for effective interactions; adaptability is key in embracing and navigating through constant changes; collaboration and teamwork play a vital role in achieving common goals; empathy towards customers enhances relationship building; and lastly, impeccable time-management and organization skills will ensure productivity and efficiency in delivering excellent customer service. By incorporating these tips, customer representatives will be equipped with the tools they need for success in their roles." #jobsearch #careers #employment #jobposting #joboffer #jobalert #nowhiring #recruiting #hiring #jobopportunities #jobopportunity #hiringandpromotion #customerexperience #customersuccess #hiringnow #joboffercanada #canadajoboffer #futurejobs #findemployees #futureofwork #findajobincanada
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Sequel to my previous post, here are the things to consider before hiring a Social Media Manager or Customer Support Rep: 1. Empathy level. Some people lack emotions and can talk carelessly where they should be considerate and diplomatic. You remember that hair vendor and her Social Media handler and how it went down with that customer? (check previous post for context). You don't want that kind of experience for your customers and you certainly do not need such a clueless person especially anywhere your aggrieved customers. _ ability troubleshoot _ internal voice of the customer _ creativity _communication skills 2. Ability to Personalize Responses Each customer is uniquely different. Your staff must learn to tailor your services to meet each customer's needs and make relevant interactions. 3. Ability to handle difficult conversations _ There'll always be a set of customers very difficult to handle. Your staff must be trained to resolve the customer's problems not dodge them _ Able to read the situation and prevent the customer from chumming. A lot of discretion is advised here. 4. Look out for employees with a similar value system as your company. Never lie to a customer! Set expectations and deliver same if not more. 5. Proactiveness- invest in support agents who are able to prevent or communicate service outages and manage disappointments in expectation to customers without losing them. It's a whole lot but these are the basics. The right person for the job makes for lesser headaches. A great customer experience equals returning customers and that means more money.💃 Invest in it. Invest in it! Did you agree? Are there other things you think should be considered? Share in the comment please. ___ I am Udoka Agbiokoro. I talk about customer service and offer support via social media, email, phone or chats. Follow me for more. 💃 #UD #CustomersAndBusiness #letsconnect
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