Amina Ganih’s Post

DVA is not associated with this job opportunity. Customer Service Representative https://lnkd.in/g4x5HuuK Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required... #nowhiring #jobopening #careeropportunity #employmentopportunity #jobsearch #joblisting #jobposting #jobvacancy #hiringnow #jobopportunity #jobhunt #jobseekers #jobseeking #jobalert #jobfair #jobmarket #jobrecruitment #jobapplication #jobinterview #joboffer #jobplacement #jobposition #joblisting #jobsearching #jobseeker #jobhunting #jobseekeradvice #jobseekerhelp #jobseekerstrategies #jobseekersupport

How to reply to a customer who has an issue as a customer service representative. Customer: Good day, my name is Jane. I'm calling to address an issue with the TV I received. It arrived damaged, and I would like a prompt refund. Customer service representative: Good afternoon, Jane! Thank you for reaching out. I'm genuinely sorry to hear about the trouble with your TV delivery. Your satisfaction is our top priority. Could you kindly provide me with your ticket number so I can swiftly assist you and ensure we resolve this matter to your utmost satisfaction? Your cooperation is greatly appreciated. Looking forward to assisting you further and making things right! Customer: Certainly, my ticket number is 123456789. Thank you for your prompt assistance in resolving this issue. Customer service representative: Thank you for providing your ticket number, Jane. Your refund is being processed right away. You'll receive an email confirmation shortly. If you have any further concerns or need assistance, feel free to reach out. We appreciate your patience and understanding. Customer: Thank you very much for your help. I appreciate your prompt response and assistance in resolving this matter. Customer service representative: Hello Jane, I'm pleased to inform you that your refund has been successfully processed, and you should expect to see the funds back in your account within the next few business days. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for your patience and understanding throughout this process. This is exactly what great customer service looks like. Dear Hiring Managers, I believe I am the perfect fit for the customer service role. I approach my work with dedication and a genuine desire to bring joy to every interaction. #recruiters #hiringnow #hiringmanagers #hiremenow #hireme

Tips on how to secure your first job on LinkedIn as a customer service representative. Securing a job as a customer service representative on LinkedIn involves several steps to maximize your chances of success: ✴️ Optimize Your LinkedIn Profile: - Use a professional profile picture and headline that reflects your expertise in customer service. - Craft a compelling summary that highlights your relevant skills, experience, and achievements. - Complete all sections of your profile, including work experience, education, skills, and certifications. ✴️ Highlight Relevant Skills and Experience: - Showcase your customer service skills such as communication, problem-solving, empathy, and conflict resolution. - Include specific examples of your accomplishments in previous customer service roles, such as improving customer satisfaction ratings or resolving complex issues. ✴️ Build a Strong Network: - Connect with professionals in the customer service industry, including recruiters, managers, and employees of companies you're interested in. - Engage with your network by sharing relevant articles, commenting on posts, and participating in discussions related to customer service. ✴️ Search and Apply for Jobs: - Use LinkedIn's job search feature to find customer service representative positions that match your skills and experience. - Tailor your resume and cover letter to each job application, emphasizing how your qualifications make you a strong candidate for the role. ✴️ Request Recommendations and Endorsements: - Ask previous colleagues or supervisors to provide recommendations that highlight your strengths as a customer service professional. - Seek endorsements for your relevant skills from connections who can vouch for your abilities. ✴️ Engage with Companies of Interest: - Follow companies you're interested in working for to stay updated on their news, job openings, and industry trends. - Engage with their content by liking, commenting, and sharing posts to demonstrate your interest and knowledge about the company. ✴️ Prepare for Interviews: - Research the company and understand its products, services, and customer base. - Practice common customer service interview questions and prepare examples to showcase your skills and experience during interviews. - Highlight your ability to handle challenging situations, work well in a team, and contribute to a positive customer experience. By following these steps and actively engaging on LinkedIn, you can increase your visibility to potential employers and improve your chances of securing a customer service representative job. I am Faith Balogun, a Certified dynamic Customer Success Specialist with over 7 years of experience. I am on a mission to redefine customer excellence. Feel free to send a DM.... . . . #customerexperience #linkedin #viral #customercare #customerservice #customerfeedback #remotejobs

What can hinder you from getting a job as a customer service representative. Several factors can potentially hinder your chances of getting a job as a customer service representative. Here are some common ones: 🎯 Lack of Relevant Experience: Not having previous experience in customer service or a related field can be a significant barrier, especially for roles that require specific skills and knowledge. 🎯 Poor Communication Skills: Customer service representatives need strong communication skills, both verbal and written. If you struggle to articulate ideas clearly, empathize with customers, or handle difficult conversations, it can impact your chances of being hired. 🎯 Limited Technical Skills: Many customer service roles involve using software systems, CRMs, and other tools. If you lack proficiency in these technical areas, it may make you less competitive in the job market. 🎯 Inadequate Problem-Solving Abilities: Customer service often involves resolving complex issues and finding solutions quickly. If you struggle with problem-solving or decision-making, employers may see you as less suitable for the role. 🎯 Negative Attitude or Lack of Empathy: Employers look for candidates who can remain positive, empathetic, and patient, even in challenging situations. A negative attitude or lack of empathy can be a red flag during the hiring process. 🎯 Unprofessional Behavior: This includes things like being late for interviews, using unprofessional language or tone in communication, or demonstrating unprofessionalism in previous roles. 🎯 Not Meeting Job Requirements: If you don't meet the specific qualifications or requirements listed in the job posting, such as education level, language skills, or certifications, it can disqualify you from consideration. 🎯 Poor References or Background Checks: Negative feedback from previous employers or a problematic background check (e.g., criminal record related to fraud or dishonesty) can significantly impact your chances of getting hired in customer service roles. 🎯 Lack of Cultural Fit: Some companies prioritize cultural fit when hiring customer service representatives. If your values, work style, or personality don't align with the company culture, it may affect your candidacy. 🎯 Limited Availability or Flexibility: Customer service often requires flexibility in working hours, including evenings, weekends, or holidays. If you have strict availability constraints that don't align with the job requirements, it can be a barrier. Addressing these potential obstacles by gaining relevant experience, honing your skills, improving your attitude and professionalism, and ensuring you meet job requirements can improve your chances of success in securing a customer service representative position. I am Faith Balogun, a Certified dynamic Customer Success Specialist with over 7 years of experience. Feel free to send a DM.... . . . #customerexperience #linkedin #viral #customercare

Sales Rep vs. Customer Service Rep: It’s Time Employers Stop Confusing the Two In today’s job market, it’s alarming how often I see job descriptions that blur the lines between Sales Representatives and Customer Service Representatives. While both roles are critical to a company’s success, their core functions are vastly different and should be treated as such. Yet, too often, employers bundle them into a single position, leading to confusion for candidates and inefficiencies for businesses. Let’s break it down: Sales Representatives are focused on one primary objective, closing deals. They spend their time prospecting, building relationships, and negotiating contracts. Their performance is tied to their ability to meet sales targets and generate revenue for the company. They are on the front lines, responsible for driving growth and bringing in new customers or expanding current customer relationships. On the other hand, Customer Service Representatives are the backbone of customer satisfaction. Their role is to address inquiries, resolve complaints, and ensure customers are happy with their purchase. They work to maintain long-term relationships, often providing post-sale support to guarantee a smooth experience for the customer. It’s time we stop confusing the two. These roles demand different skills, mindsets, and approaches. Combining them into one position dilutes the impact each function can have on your business. Sales reps need to sell; customer service reps need to support. Employers, let’s be clear in our job descriptions. By distinguishing between sales and customer service, we can attract the right talent for the right roles and ensure our teams are set up for success. #SalesVsService #CustomerService #SalesTips #HiringRight #JobDescriptions #WorkplaceClarity #TalentManagement #CareerAdvice #BusinessGrowth #EmployeeExperience

Are you considering working on customer service? Working in customer service has its unique set of advantages and challenges. Here are some pros and cons: ### Pros: 1. **Interpersonal Skills Development:** Regular interaction with diverse customers enhances communication, problem-solving, and conflict resolution skills. 2. **Empathy and Patience:** Dealing with varied customer issues helps develop empathy and patience, valuable traits in any professional setting. 3. **Career Opportunities:** Experience in customer service can open doors to various roles in sales, marketing, and management. 4. **Job Availability:** Many industries require customer service representatives, providing numerous job opportunities. 5. **Job Satisfaction:** Successfully resolving customer issues and making someone's day can be very rewarding. 6. **Team Environment:** Often involves working with a supportive team, fostering a collaborative work environment. ### Cons: 1. **Stressful Interactions:** Handling difficult or irate customers can be stressful and emotionally draining. 2. **Repetitive Tasks:** The nature of customer service work can be repetitive, which may lead to boredom or burnout. 3. **High Expectations:** Customers often expect immediate and perfect solutions, creating pressure to perform consistently. 4. **Inconsistent Hours:** Customer service roles, especially in retail or call centers, often require working irregular hours, including nights, weekends, and holidays. 5. **Limited Advancement:** In some companies, there might be limited opportunities for career advancement within the customer service department. 6. **Emotional Toll:** Constantly dealing with complaints and negative feedback can take a toll on one's emotional well-being. Understanding these pros and cons can help someone decide if a customer service role aligns with their skills and career aspirations. Good luck!

Attention to Detail: Attention to detail is a vital skill in customer service. It’s essential to be thorough and accurate when dealing with customers’ concerns and questions. Paying close attention to details can help you identify potential issues before they become bigger problems. Time Management Skills: Time management is crucial in customer service. Being able to prioritize tasks and manage your time efficiently can help you provide prompt and effective service to customers. Employers are looking for candidates who can manage their time effectively and meet deadlines. Sales Skills: While not all customer service roles involve sales, having sales skills can be an asset. Being able to identify opportunities to upsell or cross-sell products or services can help increase the company’s revenue and improve customer satisfaction. Visit the website https://lnkd.in/dNM8tq8s for more info. #customerservice #resumetips #communication #problemsolving #empathy #patience

"Remote customer representatives are faced with unique challenges when working in an international team. To ensure success, it is crucial for them have a strong set of skills that allow them thrive in this digital landscape. Here are five essential tips every customer representative should consider: communication should be clear and concise for effective interactions; adaptability is key in embracing and navigating through constant changes; collaboration and teamwork play a vital role in achieving common goals; empathy towards customers enhances relationship building; and lastly, impeccable time-management and organization skills will ensure productivity and efficiency in delivering excellent customer service. By incorporating these tips, customer representatives will be equipped with the tools they need for success in their roles." #jobsearch #careers #employment #jobposting #joboffer #jobalert #nowhiring #recruiting #hiring #jobopportunities #jobopportunity #hiringandpromotion #customerexperience #customersuccess #hiringnow #joboffercanada #canadajoboffer #futurejobs #findemployees #futureofwork #findajobincanada

😊CUSTOMER SERVICE IS NOT MY FIELD. I DONT HAVE THE HEART TO TOLERATE AND LISTEN TO COMPLAINTS… I hear these things and smile 😊 Of course, it is a whole package to carry on your head. You dont have to be in a position as a customer service representative to know some basics that can help you in any position you find yourself in. Empathy, adaptability, effective listening, clear communication, solution-oriented, ability to use positive language… Do you see yourself applying this in what you do? Are you a CEO? You need to understand customer service and its importance for business growth to provide your customer-facing team with the tools to make their job effective to help retain your customers and provide your business with a competitive advantage over others in the same industry. Do you have a friend who owns a business? You can help by generating referrals with positive word-of-mouth Are you a marketer? You pitch to clients to contribute to sales. In the office, you would encounter different people and have to tolerate and learn to be welcoming and maintain good relationships. Are you a presenter? Having good communication with your audience and winning their loyalty is best. Are you an HR? How would you help a company hire someone with good qualities for such a role if you have no idea about customer service? Employees are your internal customers you listen to and communicate with. It goes on and on… Don't you need all those qualities? Imagine when we all take customer service as an assignment for personal development. Cheers to everyone doing their best in customer service 👏🏽 #customerservice #businessgrowth #employeemindset #customerrepresentatives #linkedinconnections