In recent weeks, I've had some reflections on our team work that I'd like to share. To give you some context, I lead the marketing team in an incredibly dynamic and ever-changing market. This experience has highlighted several key points necessary for our continued growth and team improvement, but also I have noticed some "must have points" I wanted to share for those who might find them relevant: 😎 High performance team: For us, a high-performance team means having an insatiable thirst for learning every day—whether it's about new product launches, complex markets, unfamiliar tools, processes, or other aspects. Our current team excels at navigating these challenges, constantly growing and striving for more. ⚡ Market intelligence department: Establishing a market intelligence department is absolutely crucial. My experience with having a dedicated market intelligence team within marketing has been transformative. It has enabled us to effectively manage company-wide strategies and communications, implement streamlined processes, and rapidly become experts in new markets and opportunities we continually explore. 🔊 Inter-departmental communication: Inter-departmental communication is pivotal for high-performing companies, and we prioritize this aspect daily. Understanding audience needs: Though it may sound cliché, the only way to optimize marketing campaigns—whether in B2B or B2C segments—is by truly understanding your audience. It's crucial to deeply analyze and understand what your target audience truly needs, as sometimes even they may not be fully aware. 📉 Competitor tracking: Keeping track of competitors is always beneficial for generating ideas and continuous improvement. However, we always emphasize the importance of making our mark by doing things differently. Here's a picture that I think may capture the essence of these reflections haha 💪
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The fundamentals of a successful marketing function in any organisation: 🔎Clear Objectives and Strategy: without this, what exactly are you working towards? 🗣️Communication: clarity = commitment = the most efficient and effective outcomes. Communication is the golden thread both with internal and external teams. 📊Data-Driven Decision Making: review, optimise, review. Frequently. That ol' continuous improvement chestnut. 🎨Creativity: don't be ahead of the curve, create the curve. 🤝Cross-Functional Collaboration: circling back to communication, you need to align every single department because marketing is more than shouting about the product. It's the culture, the attitudes, the ~brand~ that everyone should be living and breathing in their role. ♥️ Trust and Belief: everyone should ~believe~ in marketing. Especially when often it is a case of who is shouting (to the relevant audience) the loudest. They should also trust the team to do what they have been hired to do. 🛠️Tools and Resources: find the best platforms to help you harvest data, create assets and generate ideas. Did I miss anything?
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🌟 Elevating Marketing's Role Across Departments: A Forbes Insight 🌟 In an insightful Forbes article titled "14 Ways Tech Marketers Can Demonstrate Their Value to Other Departments," industry leaders share transformative strategies for marketing professionals to underscore their indispensable role within tech companies. Here are four pivotal approaches: 🔹 Integrating Marketing Across the Organization "Integrate marketing into every department by appointing dedicated team members as valuable resources, thereby facilitating seamless collaboration and ensuring the availability of necessary information. This approach is enhanced by monthly lunch-and-learn sessions, where everyone sees cross-department client data and can weigh in on trends and feelings potentially impacting clients." - Kurt Uhlir This strategy not only fosters interdepartmental collaboration but also ensures that marketing's insights are woven into the fabric of the company's operations, enhancing overall strategic alignment. 🔹 Speaking the Language of Business "While educating your peers at the management table on what's possible in marketing is required, the main way of better aligning with your peers as a CMO is to simply speak the language of the business. Avoid using internal marketing metrics like MQLs and social engagement. Instead, focus on the dollar amount of new business your team created or influenced." - Udi Ledergor Adopting a business-centric communication style bridges the gap between marketing and other departments, aligning marketing's objectives with the company's broader financial goals. 🔹 Unified Direction Through Leadership Announcements "Quarterly announcements of marketing goals from leadership are crucial to setting a unified direction for the whole organization. This reinforces marketing's strategic importance, reducing misunderstandings or undervaluation by other departments. Regular updates from the CEO and CMO on progress foster accountability and collaboration, silencing doubts and misalignment on marketing's impact." - Neeha Curtis Leadership's commitment to transparently sharing marketing's objectives and achievements cultivates a culture of trust and collaborative success. #Forbes #MarketingStrategy #TechMarketing #CrossFunctionalCollaboration #BusinessCommunication #StrategicAlignment #Leadership https://lttr.ai/ARcbj
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Want to be CMO? Heck, or any C-level executive? You better learn to love meetings and internal communication. Unless you're the secret super genius CTO who doesn't have to manage people or take any meetings and can just code all day, you must become a top notch communicator if you want to be the CMO or CXO. And this is true for all formats. You need to be strong in-person, over Zoom, on video, and in writing. Group setting or 1:1. But here I'll talk specifically about marketing. *** Marketing is one of the most misunderstood operations inside of a company and if you aren't able to control the narrative, show what you're working on, and articulate why it matters, you'll end up with the status quo today: "my company has no idea what marketing should be doing." Clear and confident and compelling communication internally is one of the reasons I was able to advance my career quickly. I didn't realize it at the time, but it matters a lot. More than me knowing CAC to LTV and MQL this and that. You can be the greatest operator behind the scenes but as the marketing leader it all means nothing if you can't communicate externally. NOTE: This could also be a reason to *not* take a marketing leadership job by the way. Just like managing people and building a team, it's a completely different job than individual contributor and this is a big part of it. If you don't love this stuff or can't learn to love it or find the "why" in it, it's going to be a miserable road ahead. Being a great communicator starts with the end in mind - it’s not about what you want to say. It’s about understanding how to guarantee the audience understands. If they didn’t understand that’s on you. If they are confused or bored that is on you. So if you want to be CMO it's not about the cool marketing ideas and the big sexy brand campaigns. It's about this. Master internal communications. It's arguably the most underrated marketing channel. I prepped more for internal presentations and simple updates than most other things and it paid. Plus it helps you build reps for taking to customers. If they don’t believe you internally, customers never will.
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Some real wisdom here. I worked for a CEO who was one of the best communicators I've ever seen... People would ask him how he did it. How he was so confident and composed in front of the whole company, even when he didn't have time to prepare. The answer? "Many, many bad presentations." Honing your communication muscle comes in stages. Start small! Learn to crush your updates at the team level before stepping up to department updates. Then look for an opportunity to present at an all-hands. That same CEO? He also used to say: "If I can do it as a former engineer, so can you." The only one stopping you from learning this critical skill is your inner critic. Silence them ... and go practice. 🙂
Go to ExitFive.com | We built the top community for marketers. Now 6,000+ members. Author: Founder Brand. Former CMO.
Want to be CMO? Heck, or any C-level executive? You better learn to love meetings and internal communication. Unless you're the secret super genius CTO who doesn't have to manage people or take any meetings and can just code all day, you must become a top notch communicator if you want to be the CMO or CXO. And this is true for all formats. You need to be strong in-person, over Zoom, on video, and in writing. Group setting or 1:1. But here I'll talk specifically about marketing. *** Marketing is one of the most misunderstood operations inside of a company and if you aren't able to control the narrative, show what you're working on, and articulate why it matters, you'll end up with the status quo today: "my company has no idea what marketing should be doing." Clear and confident and compelling communication internally is one of the reasons I was able to advance my career quickly. I didn't realize it at the time, but it matters a lot. More than me knowing CAC to LTV and MQL this and that. You can be the greatest operator behind the scenes but as the marketing leader it all means nothing if you can't communicate externally. NOTE: This could also be a reason to *not* take a marketing leadership job by the way. Just like managing people and building a team, it's a completely different job than individual contributor and this is a big part of it. If you don't love this stuff or can't learn to love it or find the "why" in it, it's going to be a miserable road ahead. Being a great communicator starts with the end in mind - it’s not about what you want to say. It’s about understanding how to guarantee the audience understands. If they didn’t understand that’s on you. If they are confused or bored that is on you. So if you want to be CMO it's not about the cool marketing ideas and the big sexy brand campaigns. It's about this. Master internal communications. It's arguably the most underrated marketing channel. I prepped more for internal presentations and simple updates than most other things and it paid. Plus it helps you build reps for taking to customers. If they don’t believe you internally, customers never will.
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🌟 Elevating Marketing's Role Across Departments: A Forbes Insight 🌟 In an insightful Forbes article titled "14 Ways Tech Marketers Can Demonstrate Their Value to Other Departments," industry leaders share transformative strategies for marketing professionals to underscore their indispensable role within tech companies. Here are four pivotal approaches: 🔹 Integrating Marketing Across the Organization "Integrate marketing into every department by appointing dedicated team members as valuable resources, thereby facilitating seamless collaboration and ensuring the availability of necessary information. This approach is enhanced by monthly lunch-and-learn sessions, where everyone sees cross-department client data and can weigh in on trends and feelings potentially impacting clients." - Kurt Uhlir This strategy not only fosters interdepartmental collaboration but also ensures that marketing's insights are woven into the fabric of the company's operations, enhancing overall strategic alignment. 🔹 Speaking the Language of Business "While educating your peers at the management table on what's possible in marketing is required, the main way of better aligning with your peers as a CMO is to simply speak the language of the business. Avoid using internal marketing metrics like MQLs and social engagement. Instead, focus on the dollar amount of new business your team created or influenced." - Udi Ledergor Adopting a business-centric communication style bridges the gap between marketing and other departments, aligning marketing's objectives with the company's broader financial goals. 🔹 Unified Direction Through Leadership Announcements "Quarterly announcements of marketing goals from leadership are crucial to setting a unified direction for the whole organization. This reinforces marketing's strategic importance, reducing misunderstandings or undervaluation by other departments. Regular updates from the CEO and CMO on progress foster accountability and collaboration, silencing doubts and misalignment on marketing's impact." - Neeha Curtis Leadership's commitment to transparently sharing marketing's objectives and achievements cultivates a culture of trust and collaborative success. #Forbes #MarketingStrategy #TechMarketing #CrossFunctionalCollaboration #BusinessCommunication #StrategicAlignment #Leadership https://lttr.ai/AQiu7
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Most B2B marketers crush it with ICPs, but drop the ball with the C-suite. If you can't articulate the impact of your work in terms of revenue, ROI, or growth, you're missing the mark. For leadership it's all about business results.
Serial Coffee Drinker | The Go-to-UpMarket ABM-Based Demand Gen guy | Collaboration Enabler | Head of Marketing @ N.Rich
How do you trigger a massive group of Marketers? By telling them that they suck at communicating The harsh truth is that most B2B marketers excel at communicating with a defined target audience, whereas Marketing Leadership requires communicating with other C Class execs. An audience that's just as important as your prospective buying group How will you achieve your budget requirements, get approval on your strategy, or measure success, if you can't communicate your function to your CEO, CRO, CFO, or COO? While Tobias didn't necessarily call out all marketers for poor comms, he did point the finger at the Marketers who cry wolf when they don't exec buy-in because leadership allegedly doesn't "get" marketing (link to his post in comments) The reality is that these C-Class Execs (much like your Marketing Leader) will rarely have in-depth knowledge or work outside their field It's not their job to know Marketing well. That's your job So how do we communicate to the C-Class in a way that gets buy-in on your program? My approach is two-fold: Teach first yourself, then your team how to speak their language If there's one thing almost all marketers are good at (or at least should be good at), it's communicating with our ICP So do the following: 1. Position your Leadership peers as your ICP - What are the keywords, metrics, and pain points of each function? (Finance, Operations, CEO, Sales) - Understand why they find their objectives important - Where do they sit in the pecking order? 2. Align your work, objectives, and comms style with theirs - Demand Gen, Thought Leadership, ABM doesn't mean anything to these folks. Connect it back to Revenue (ACV), Sales Lifecycles, ROI, GM, etc - Don't just present what you've achieved. Communicate your work in a comparable fashion to their team's efforts. Draw the bridge between teams 3. Ask questions. Often. - Why is your objective important? - How does it connect to the bigger picture? - Does my information make sense? - What do you need to hear more about? 4. Apply your learnings and adapt constantly. Never fix your processes to one way or another. Remember, your external audience comms change frequently to adopt to buyer needs, the same applies for internal comms Now teaching your team to apply the same methodology. That's what will take your entire department to the next level, while equally helping educate the next generation of leaders to take your place One of the biggest challenges I've faced is that my team(s) would create deeply layered reports ahead of quarterly reviews While the info was fantastic. 90% of my time was spent converting Marketing Speak into Exec Speak and 10% into strategy Leaving little space to build a convincing argument for "what's next" In my next post. I've cover how I leveled up my teams and the improved output of an entire MKT department that can individually address the C-Class as a Target Audience #MarketingLeadership #MarketingStrategy #GTM
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The secret to being a great marketing leader is not to master every single marketing tool out there—it is to be an effective listener. I learned this the hard way and missed out on a huge bonus. Early in my career, when I was a marketing manager, I was stuck with one of my projects. I knew finishing the project would solve a lot of the company's marketing issues, but I didn't have all the answers yet. At the end of a normal status meeting, the CEO gave me advice on how to fast-track the project. He even told me by fast-tracking it, I would get a lofty bonus. Unfortunately, back then I was a passive listener. I was so focused on telling him how this project would solve all the company’s problems that I did not hear his advice. It went in through one ear and out the other. Of course, I missed out on the bonus. But I gained a valuable lesson. If you want to succeed as a marketing leader, you need to learn to listen to those who have the answers. Sometimes it's your team, sometimes it's your own managers, and many times it's the customers. Now, when I work with other marketing leaders as a consultant, I help them polish up the skills they need to succeed. First on the list: active listening.
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Communication and Interpersonal Skills: Effective communication is a part of our daily interactions and is equally critical in marketing. This encompasses not just conveying a message, but also listening and understanding the perspectives and feedback of others—be they colleagues, clients, or the target audience. Good interpersonal skills ensure that you can collaborate effectively with team members, network with industry peers, and negotiate with vendors. They also enhance your capacity to craft compelling messages that resonate with your audience, tailored to their needs and preferences. By effectively using these day-to-day skills in marketing, professionals can build stronger relationships, create more impactful marketing materials, and achieve better overall outcomes. By integrating these day-to-day skills into your professional marketing efforts, you can enhance campaign effectiveness, build better client relationships, and contribute to a dynamic and responsive marketing strategy.
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🔑 Key Skills to Thrive in Communications & Marketing In today’s fast-paced world of communications and marketing, standing out requires a blend of hard and soft skills. Here’s a snapshot of the most impactful ones to sharpen and leverage: 1️⃣ Storytelling that Sells: Crafting narratives that resonate and inspire action is at the heart of marketing. People remember stories, not stats! 2️⃣ Data-Driven Decision Making: Numbers don’t lie. Use analytics to understand your audience and refine your strategies. 3️⃣ Adaptability: Trends change faster than ever. Being flexible ensures you stay ahead of the curve. 4️⃣ Relationship Building: Whether it’s with customers, stakeholders, or team members, fostering connections drives loyalty and collaboration. 5️⃣ Creative Problem-Solving: Marketing is about breaking through the noise. Innovative thinking can create those “aha” moments for your audience. 6️⃣ Digital Savviness: From SEO to social media algorithms, staying on top of digital tools and trends is non-negotiable. 7️⃣ Empathy: Understanding your audience’s emotions, challenges, and aspirations leads to authentic communication that converts. 8️⃣ Collaboration: Marketing doesn’t happen in silos. Working seamlessly with different teams can make or break campaigns. Master these, and you’re not just a communicator—you’re a game-changer. 🚀
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The key to effective partnerships: ⬇️ Having a culture of shared thinking for strategy AND the ability to put the strategy into motion. That’s what we’re always going for with our clients at Captivate Communications. The best marketers are those who can engage in deep strategic thinking and follow through with vigorous execution. This combination is a powerful differentiator. By embracing both roles, we unlock the full potential of our clients and deliver outcomes that truly matter. Here’s an overview of our approach: 1️⃣ Think – We dive deep into your goals and objectives through our discovery process, asking questions and identifying those golden nuggets that will propel your strategy to success. 2️⃣ Create – We transform your challenges into a strategic plan with clear objectives, approaches, and budget. We value your feedback as we finalize a reliable action plan. 3️⃣ Engage – Our planning involves strategic tactics and diverse media channels to effectively communicate your message and achieve marketing goals. 4️⃣ Deliver – We monitor performance, adjust strategies, and optimize results to ensure our efforts positively impact your business's growth and market presence. The results are compelling, actionable plans that drive results. Let’s get started! Send me a message if you’re interested in working with us.
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