Got some BIG NEWS 🔔
We have taken an investment stake in Groove - a top-rated help desk software through my WPBeginner Growth Fund, and am excited about this Awesome Motive, Inc. partnership.
https://lnkd.in/emU9qTJU
Here’s a quick Background Story:
I have been super frustrated with our current help desk software because we’re running into a lot of bugs & limitations, and they just kept raising their prices.
As I was researching for an alternative, I came across Groove through a friend’s recommendation. I signed up for a free trial and was really impressed by the product and how clean and simple the workflow was.
It has everything you need including:
- Shared Inbox with smart team delegation, assignments, private notes, collision detection, and basically everything you need to streamline your customer support.
- Workflow automation to save time including ability to automatically categorize conversations in smart folders, auto-assign to specific team members based on rules, etc.
- Centralized customer support dashboard where you can see reports and track KPIs
- Fully integrated knowledgebase builder for your customers as well as internal team to reduce support inquiries
- NEW Groove AI that lets you get more done faster. You can use it to create perfectly formatted replies quickly.
On top of that, Groove could instantly reduce your help desk software cost by a whopping 40 – 80%!
So, I asked our acquisitions team to reach out to see if Alex, the founder of Groove, would be interested in selling it or taking an investment.
After a few conversations, he was open to a strategic investment. And finally, Groove is now part of the WPBeginner Growth Fund!
If you’re looking to reduce your help desk software costs while replacing it with an easy yet powerful solution, then talk with our team.
We would be happy to help you migrate and take care of you.
I met with Alex Turnbull, founder of Groove, in person to do our strategic planning, and I am super excited for the year ahead.
Our mission at Groove is to help get rid of bad customer service from the world by providing the best-in-class customer service tools, team, and training, so you can deliver exceptional customer service with more confidence and less stress.
ESR | AM | SDR | B2B | Tech & Startup Passionate
1moWhat an Awesome Experience!!!