Ayush gaikwad’s Post

https://lnkd.in/gRsQiFgj Position- Customer Care executive Experience- 0-2 Years Educational Qualification- Graduate Location- Greater Noida Salary- 20000 Key skills- Customer services, Customer support, Customer relationship management, CCE, Job Description Respond to complaints from customers & give after-sales support when requested. Coordinate sales team by managing schedules, filing important documents and communicating relevant information. Handling customer queries & assisting sales team accordingly. Calling prospective clients for product knowledge. Converting potential leads into client. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Communicating verbal acceptances of offers to our sales team for closing.

Ghost orders are a reality: https://lnkd.in/g6RH_Mfe My Ordeal of one of its kind: Got a COD ghost order delivered through E-kart with the below details: Order date-5th October Invoice no-2767xxOCT E KART TRACKING ID-SHBC70009xxxx Seller name-Raj Axxx Seller contact no-xxxxxx 3217 Seller Address-Bhiwandi Mumbai # My elderly mother accepted the order by mistake while I was at work by paying in cash. # Package did not have any seller details,spoke with Relevant E kart delivery center who first refused giving details but with repeated requested gave the above details of the seller who doesn’t pick the phone # Raised a complaint to Ekart folks on linkedin Ekart Logistics ,eKart Support and one of their executives called close to a month back and said that the refund will be issued. # Since then every time I wrote to E kart,they said and I quote-“pls have patience and we will resolve this for you” andddd it’s been more than a month now!!! E-kart folks,for a issue as petty as that of mine,even after your commitment you are taking ages to settle it,should I or anyone else be trusting your promises (in your sales pitch)anymore??? Looking for a solution at the earliest!!

*The Ultimate Test of Resolve: A Tale of Triumph in the Face of Adversity*: As I reflect on my time handling a key account at Vapi, Gujarat, I am reminded of the invaluable lessons I learned in the trenches of customer service. Our client, a formidable presence in Daman, demanded exceptional service, and even the slightest misstep could trigger a direct call to our CEO OP Harshwal or key account manager, Vishal Shah Vishal Shah . Every day was a battle, a modern war fought on the frontlines of logistics. The customer's temperament and sky-high expectations kept me on my toes, as I navigated a minefield of potential issues. A single misstep could lead to a firestorm of complaints, and I often found myself racing against time to resolve problems before they escalated. Yet, it was in this crucible of chaos that I discovered my inner strength. I developed a keen sense of anticipation, always seeking out potential problems and preparing contingency plans. This proactive approach allowed me to stay one step ahead of the curve, even as the customer's demands continued to push me to my limits. But the ultimate test of my resolve came when the customer's outstanding dues ballooned to a staggering crore figure. The customer, well-versed in the art of negotiation, began to delay payments, forcing our company to take drastic measures. In a bold move, our company decided to hold all India shipments until the outstanding amount was settled. I was caught off guard by this development, but our regional manager, Manoj Kulshrestha , guided me through the situation, instructing me to inform the customer and exit the premises to avoid any further escalation. I followed his instructions to the letter, and after a tense 3-4 day standoff, the customer finally settled the outstanding amount, and our shipments were released. As I looked back on this ordeal, I realized that it had been a transformative experience. I had emerged stronger, more resilient, and better equipped to handle the most demanding challenges. The experience had also taught me the importance of proactive problem-solving, effective communication, and strategic planning. In the end, it was a hard-won victory, one that had tested my mettle and pushed me to my limits. But as I reflected on the experience, I knew that I was ready for whatever challenges lay ahead.

CUSTOMER SERVICE OFFICER #customerservice #customerexperience #customersatisfaction #business #customer #happycustomer #customerappreciation #marketing #sales #customerfeedback #review #customerreview #service #feedback #reviews #customers #testimonial #customercare #follow #entrepreneur #callcenter #work #jobringer

Even during weekends, customer success never sleeps! While enjoying a movie, a client issue popped up. Laptop out, problem solved—right in the theater hall. Because when duty calls, we answer. 💼🎬 #customersuccess #accountmanagement #india #corporate #goals #motivation #pune #mumbai #hyderabad #dedication #worklifebalance #clientfirst

Customer Relationship Management! (This is a real story with names changed for the sake of privacy) One hot afternoon, as the sun was scorching the city of Nagpur, Mr. Sudheer (name changed) found himself alone in his shop. His 20+ strong staff went on unannounced mass leave, leaving him to manage the shop by himself. With orders to fulfill and customers to serve, Sudheer felt overwhelmed by the sudden responsibility. His was one of the top firms of the city with 40+ top companies in his distributorship. Customers were returning. It was an embarrassing situation for him. Just as he was contemplating how to handle the day ahead, a familiar face appeared at the door at around 2:30 pm. It was Wasim (name changed), a sales representative from one of the pharmaceutical companies Sudheer regularly worked with. Sensing his distress, Wasim offered to help run the shop by attending as many orders as they could together. He also called his pool colleagues who had completed the work for the first half of the day. Grateful for the offer of assistance, Sudheer explained the situation to Wasim. Without hesitation, Wasim rolled up his sleeves and jumped in to lend a hand. Together, they tackled the day's tasks, from organizing inventory to processing orders and assisting customers. Throughout the day, they shared stories and laughter, forging a stronger bond between them. Isn’t that Customer Relationship Management! In the literal sense??? #sales #salesmanager #salesmanagement #organizationalchange #organizationaldevelopment #culture #change #pharmasales #pharmamanagement

Dear DTDC Express Limited, I am writing to express my deep disappointment and frustration with the ongoing ordeal surrounding a shipment I entrusted to your courier service approximately three years ago. This matter pertains to tracking number D12933555, destined for The Akash Shipping Agency, KIADB Baikampady, Mangalore. Despite repeated attempts to seek resolution through your customer support channels DTDC Support over the past three years, I regret to inform you that the package has yet to reach its intended destination. The lack of progress and transparency in resolving this issue has not only caused significant inconvenience but also reflects poorly on DTDC's commitment to customer satisfaction. During my recent interaction with one of your representatives, I was provided with vague information suggesting that the shipment may still be in Bangalore. However, this uncertainty leaves me utterly dissatisfied and underscores the need for immediate action to rectify the situation. As a loyal customer who has entrusted DTDC with numerous shipments over the years, I implore you to prioritize this matter and expedite the delivery of the aforementioned package to its rightful recipient. I firmly believe that DTDC has the capability to uphold its reputation for reliability and efficiency, provided that appropriate steps are taken to address this issue without further delay. I urge you to investigate the root cause of this prolonged delay and provide me with a comprehensive update on the status of the shipment within the shortest possible timeframe or refund my money of equipment worth 1.5 lakh, as it contains Dispensing Unit. Additionally, I request compensation for the inconvenience and frustration caused by this protracted ordeal. Please treat this matter with the urgency it deserves, and ensure that appropriate measures are taken to prevent similar incidents in the future. I look forward to your prompt response and resolution of this matter.

LEVEL UP STC is looking for a Regional Business Head for our Client. Experience - 10 yrs Experience (6 - 7 years of experience in Housing loan). Location - Mumbai(Thane). Language- English and Hindi. Budget: Max up to 20LPA( from current salary drawn) Notice Period: Preferably Immediate /30 days. Qualification: Post Graduate Job Description: Business: Achieve Regional targets by reaching out and tapping the full potential of the targeted customer segment within the specified area.  Sourcing: Achieve revenue targets by driving the Sales Officers / Cluster Managers / Area Managers and ensuring that the sales process is followed in letter & spirit (Productivity, Yield, Market Share and compliance to credit policy)  Collections: Achieve NIL overdue month on month and course correct exceptions based on EWS.  Operating costs: Maintain expenses within Budgeted limits for the region  MIS: Collate and share market information, customer insights & performance parameters in specified formats on a regular basis.  Performance Review: Conduct weekly/monthly/quarterly review of individual / Cluster performance and take corrective actions.  Marketing Initiatives: Develop and implement effective marketing activities to improve revenue by enhancing customer experience/retention.  Team Management: Recruit, train, motivate, mentor and review performance of Sales Officers / Cluster Managers & other support staff.  Rewards and Recognition: Identify excellent performers / achievers and recommend them for annual awards/immediate recognition.  Value, contribution & market share objectives: Evolve & operationalize sales plan to achieve value, contribution, and market share targets and per HHF  Channel Management: Assessment & Appointment of right Dealers & Distributors after thorough screening, activating low performing Dealers and unlocking certain key counters etc.  Pricing & Sales Hygiene: Take decisions on trade margins for different channel partners b) Ensure adherence to credit norms & receivables norms as per policy and take corrective/ preventive actions where necessary.  Business Intelligence: Monitoring market & competition and provide timely feedback, Identifying & quantifying new markets and Provide inputs based on analysis of sales data to other functions & overall business plan. Specific Skills:  Should be able handle Business through the team.  Should identify locals references to source business and facilitate collections  Confidence.  Perseverance.  Analytical abilities  Patience.  Excellent interpersonal skills.  Commercial awareness.  Numerical skills. Please share profile to priya@levelupstc.com #Regionalhead #HousingLoan #Thane

Sir Mahindra company against compliant in consumer court because description in written one working day give answer but mahindra customers care not give reply and cut phone call Delear make worng bill and take extra payment vehicle number RJ50UA0529 10months complaints but mahindra customers care not give reply and cut phone call Delear make worng bill and take extra payment vehicle number RJ50UA0529 Mahindra company responsible for how make worng bill and take extra payment My vehicle meter reading 70000km but delear make 270000km reading worng bill and take payment. Mahindra company why not give answer CF2102657842 why close without any answer Mahindra company too send this notice

Key Responsibilities Responsibilities •To create and enforce plans that will help meet the needs of customers  •To maintain good relationships with customers so that the business can maximize the value of those relationships •To understand the requirements and needs of customers and identify ways to address those needs  •To achieved monthly target consistently •Ability to work well with others and being a strong team player •Must be self-motivated, flexible and able to manage several jobs at one time  •Problem-solving attitude.   Key Performance Indicators:   •Completing of goal sheet targets in defined period along with adherence of quality parameters – 100% •No of policies Target achievement – 100% •Premium target achievement -100% •Quality process adherence – 100%