A big thank you to escient for supporting us in developing BHN's first Client Experience (CX) Strategy! 🎉 Our CX strategy is centred on what matters most to our clients and empowers our staff to deliver exceptional service. This has been an incredible journey, with valuable input from many dedicated staff members, volunteers and valued clients. Together, we aspire for a seamless and accessible client experience at BHN, delivering on our vision of “your choice, your health, your way”. Stay tuned for more updates as we build and shape the future of client experience at BHN. 🚀 #ClientExperience #CXStrategy #Collaboration #CustomerSuccess #Innovation #BHN #Partnership #Leadership
We recently partnered with Better Health Network (BHN) to help reimagine how they deliver care and services to their community. Following the merger of three organisations, BHN aimed to create a more seamless and accessible experience for their clients. By working together, we co-created a customer experience strategy that puts people first — embedding a client-focused philosophy at every step of the journey. This approach equips BHN with the tools to deliver consistent, integrated care that meets the real needs of their clients, employees, and volunteers. Find out how our collaboration is helping BHN support their community ➡️ https://lnkd.in/gMjyat22
Escient is proud to be a partner of BHN
This looks great! Well done
Thank you Sophie Elms and the escient team - it is great to work with you! Look forward to implementing our CX strategy 🙌
A great partnership between both organisations - so good to see real, practical strategies developed that can implemented. Thanks to all involved.