Bree-Danielle Wyatt’s Post

Transcript

Hey everyone, Round 2 with the lunch series we checked in Care kicked off yesterday with a lunch in Brisbane. And as a new starter and someone who's in care because I like people and I think digital health can have a huge, massive impact on a significant number of people. To be able to hear those stories of, you know, the human side of the product has been really important to me and help help me feel connected to what the product, what it does and understand how it can help. And one of the stories I heard yesterday, um. I could very much relate to because it's a situation they're essentially happened in my own family. And and anyone that's kind of seen me, you do a few of these videos, you know, I'll have a bit of a regular train compliance talk and quality and safety. And, and so I've been looking through a lot of the complaints data and this put a human face to it, right? So really gave me a tale. And connection as to how checked in care can have this at the positive impact in terms of reducing complaints. Now in this situation, it was a family member was concerned that their loved 1 was essentially sitting in bed withering away all day, wasn't stimulated, wasn't involved in social events, wasn't getting out of bed, was moving around all those things. Which as someone who has been through that with my own family, I know is an absolute fear about residential aged care unfairly. Or or otherwise. Unfortunately, it's very much a presentation that's being created in media, so. Because of this, the family member was calling through complaining, concerned. That happens, right? And people get more and more agitated than more concerned they get, which of course has an impact on staff. No one wants to be on the end of that phone call. And is often not much that this staff member can actually do to to help deescalate that situation. So they actually this particular provider, Saint Andrew Ballina, it got the family member onto checked in care app. And what did that mean? So instead of being a complaint about lack of communication, understanding, worried about mum was being neglected. They were able to see what one was doing. And I don't just mean like notes because yeah, she can go and see events and that's been booked into an event or whatever. But they could actually post photos, share stories, have that continuous line of communication between the resident, the facility and the family member so that they actually knew what was going on. So it turned around a situation from what was a complaint going to be a complaint probably to the Commission. Nobody wants that and into quite a positive experience for the family member to help build that connection, report and trust. Because. If one of your loved ones is in care, you need to trust the people who are looking after and for those of us, and I mean me, who are, you know, distant from our families, my partners, families up in Queensland, I'm in Sydney's, mum's back in South Australia. I can't be there all the time. And you know, that story really resonated with me because it would happen in my family. It caused massive arguments. I really feel for the aged care providers. Absolutely got calls from my family and something like this could have made so much difference, particularly for those who were Interstate. Felt very useless about what was going on. So now hopefully gathering all of these little tidbits and it just really. Makes you feel a lot better and understand that these technologies digital health can help break a lot of those barriers that have existed and hopefully really improve people's impressions and experience with aged care because. Something rotten and a large part of the population will with time and I've gotta say organizations, providers, workers, you do a great job and you cop a lot of like, but thank you.