One cannot take accountability for things one cannot control. Interesting that I see lots of COO positions (and equivalent CAO - Chief Admin officers mostly in academic institutions globally) are measured by some criteria, most of them are not in his or her control. They make the role sound like a chief coordinator with no say in OPERATIONS. Example there is a COO (aka CAO) role in a prestigious group of institution that said the COO is responsible and accountable for everything that is NOT academics. So what lever he or she has to control costs and budgets? Then you have a COO role that manages all costs but this is family run with key family members in many head of businesses. How can a COO be effective? This is a jocular role here. Even in public professional companies, I see lots of COO not given control over the business units but they need to present the summary at the quarterly investor meetings. I feel saddened to see this COO role is more like a single point of contact chief manager role for all SUPPORT functions which is NOT what it is supposed to be.
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