Carevoice AI’s Post

Human customer service is prone to errors – missed messages, slow response times, and inconsistent information. These mistakes can lead to lost customers and lower conversion rates. DISEÑO PINNACLE's AI chatbots eliminate these inefficiencies with precise, consistent, and instant responses every time. Say goodbye to human errors and hello to a higher conversion rate with AI-powered customer support! #AIChatbots #CustomerSupport #AI #Precision #ConversionRates

Are AI chatbots the future of customer support, or are human agents still irreplaceable any thoughts ? 🤔 Garrett Serviss, Charles Zahl, Emin Can Turan, Delali Adiamah, Colin Bird, Laz Fuentes, Venkat Janapareddy, Lewis Lovejoy, Erin Michelson and Shivam Sharma Find out in our latest blog post on the synergy between AI chatbots and human agents for personalized and empathetic customer support. Discover how this balance can revolutionize the way businesses interact with their customers: https://lnkd.in/dPXY8Dj4 #AI #CustomerSupport #HumanTouch #WednesdayBlogs

👥 Why AI Can't Replace the Human Touch in Customer Service 👥 Automated responses work for basic enquiries, until a customer asks something more complicated. Imagine your loyal customer asking: 💬 "Can you explain the difference between product x, y & z?" 💬 "My delivery hasn't arrived yet, could you please tell me what's going on?" 💬 "I need to add more to my order, can you help?" They are not one size fits all questions. They need real understanding, empathy and connection. Here at Customerise Co, I specialise in providing the human touch that keeps customers coming back, valued and heard. All it takes is someone who truly listens. What's one customer questions you've struggled to answer with AI? Pop a comment below 👇 or send me a DM. #Sydneybusiness #CustomerService #CustomerSupport Personalised Customer Service | Human Touch | Customer Support

AI customer support agents work best with the 'long tail' of questions that customers ask. The ones that, if you were to make a chat flow for would make you want to gouge your eyes out. People often want to use AI to handle all their incoming tickets, but, some tickets just don't need it. The saying: "If the only tool you have is a hammer, it is tempting to treat everything as if it were a nail" comes to mind. I'd say AI is overkill and probably not the right tool for the job if: - You want to collect data about a user or a bug - The user just wants to book a demo - It is a very, very common question that requires a very specific solution For these, you should guide your user down a different path (and save any AI costs!) But for everything else, there's AI 😉 #customersupport #customersuccess #customerservice hashtag#csleaders hashtag#aiincustomersupport hashtag#aisupport

Looking for practical ways to enhance your customer service team with AI? Our latest blog post dives into how Generative AI can help your team deliver faster, smarter, and more consistent customer support—without replacing the human touch! Learn how to leverage AI assistants, simulations, and feedback tools to empower your team. Read more here: https://hubs.ly/Q02TKkd30 #AI #CustomerService #GenerativeAI #Sourcetoad #TechInnovation #AIinBusiness

Hear me out, lame analogy incoming: AI is the Roomba of Customer Support ...right? A friend once told me, "Roombas are cool because they do a good first pass, but usually, you need to do another pass to finish the job." AI support in its current state is similar, is it not? Whether it's chatbots, ticket deflection, agent assist, or otherwise... it's super useful as a first pass, but still leaves room for human effort. The only difference is one is meant to suck a lot and the other is meant to suck a little. Agree or am I off my rocker? 😂

Working on the front lines of customer service, I’ve seen how AI reshapes our interactions with customers. 👋 With the increasing demand for quick, efficient responses, we often find ourselves racing against the clock to provide the best service possible. 📈 AI steps in to help by handling routine inquiries and tasks, which might seem like it reduces human interaction. But in reality, it’s quite the opposite. When AI takes care of repetitive tasks, we have more time to focus on complex issues that need a human touch, such as understanding a customer's frustration or providing personalized solutions. 💯 Instead of being bogged down by the routine, we spend more time on the interactions that matter most. This enhances the customer experience and makes our work more fulfilling. How are you balancing AI and human interaction in your customer service? I’d love to hear your thoughts! #CustomerService #AIinCustomerService #HumanConnection #ClientService

If you're looking for quick, practical wins for augmenting your customer service team by using AI, you should check out this tutorial written by the REAL Gregg Hilferding, with full video examples to boot!

When you ask a customer how they rate their experience, what do you think happens? Do you think you get honest feedback always? But let's take a step back, why would you ask when you already know? You have the conversation, you know what happened. So why ask? AI can do the analysis for you – understand how the customer felt, what went right, what could have gone better, what customers are unhappy about overall, etc. Let AI handle that, and let humans do the real heavy lifting of handling customers, managing escalations, solving problems, and providing real customer delight. The next time you want to send a survey about how a customer felt, maybe ask if there is a better way to do that. Indeed, there is a better way - https://lnkd.in/gFb-4hKk

In this video, we show you how AI enhances 24/7 customer support. #chatbot #ai #artificialintelligence #chatbotmarketing #machinelearning #digitalmarketing #customerservice