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Carl Orsbourn Carl Orsbourn is an Influencer

SVP - Food, Hospitality & Retail | Innovating ops with AI, automation & offshore labor for Restaurants, Retail, Tech, Multi-Units | Bestselling Author | Co-Founder | Board Member |Tech Thought Leader

The afternoon of Day 1 at #qsrevolution kicks off discussing the secrets of the tech stack! Joseph Szala, GSD, DCMJ says the average restaurant spends $1.5 -2k on their tech stack. And then my good friend Meredith Sandland takes us through “how did we get here?” The reality is the industry is so convoluted, so entangled and fed up of how a complicated tech stack creates waves of inertia holding back the capability to be agile and innovative. Until we free the data, and let that be the heartbeat of our business, we wont get away from this immense challenge! Wade Allen Alessandro Biggi Adam Klaers Davide Macchi Danny Klein

Meredith Sandland

CEO | Author | Board Director

3mo

It is really frustrating to me that tech companies have made things purposely convoluted. I think Stefan Hertzberg said it well at the same conference - tech companies make things complicated so they can put tolls in between restaurants and their customers, restaurants' tech and other tech used by that same restaurant, and restaurants and their suppliers. I would love someone at Bain & Company or Boston Consulting Group (BCG) to do a market map of the $1T #restaurant industry and show where it all goes. At the end of the day, restaurants and the people who work hard to make them great see very little of it.

Zachary Goldstein

CEO & Founder @ Thanx | Loyalty, CRM, Customer Lifetime Value

4mo

100% spot on

Rob Crews

Former Restaurant CMO | Enterprise Sales | Marketing Technology | Loyalty | CRM | Identity & Analytics | Restaurant SME | Talks about #restaurantmarketing #channel partnerships #loyalty #advertising

4mo

I think part of the reason it got convoluted was because you had some, in my opinion, bad actors in the tech space who wanted to keep all of the data to themselves. This set off a tug of war with brands over who owned the data. I think if there had been more transparency up front, we as an industry would be in a better spot now.

✌🏼💕☀️🚐 Deena McKinley

Strategic Tech Company Co-Founder, C-Suite Executive, Board Member, and Marketing Leader Driving Brand Growth, Client Results, Innovation, and Customer Engagement for Industry-Leading Impact.

4mo

#freethedata 👏

David Koehler

✝️ National Sales Leader at NCR Voyix Corporation | Owner/Founder | Man of God

4mo

There are platforms available to the hospitality sector now that have been leveraged from other industries further advanced on data needs. Brands need to stop following the common road with out of the box solutions and look to business tools that can drive them away from monolithic architecture.

Joseph Szala, GSD, DCMJ, DNSME

VP of Digital Experience, Author of The Bullhearted Brand, Mass Behaving & Stop Blasting My Mama / Board Advisor to Restaurant Tech Companies & Startups

4mo

Correction $1500-2000/mo in saas

Elicia Orsbourn

Seeking my next Exec. role | Board Member | Global Sales Leader | Hospitality Sales & Bus. Dev. Advisor | Senior Hospitality Tech Leader | CA Mercyhurst Alum. Chapter Lead | Foodie | Community Builder | Animal Advocate

4mo

Very well said and very well spoken, Meredith Sandland. 👏

Mitchell Baker

AI Driven Demand Planning @ ClearCOGS

4mo

Love the way Meredith Sandland brought this all together at the end... very well said!!

Mitch Zenaty 📱💻

Building Strategic Partnerships to Drive Innovative Digital Solutions | Aligning Business Goals for Mutual Success | Appstem | Go Bills 🦬

4mo

Really interesting. So many golden nuggets from this show!

Lori S.

Restaurant Team @ Point B | I bring stakeholders together for meaningful conversations

4mo

Sounds like an amazing session thanks for sharing Carl Orsbourn

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