Carrie Scarr’s Post

#JobSuccess #ITHelpDesk #CareerJourney #TechSupport 🚀 Hey everyone! 🎉 I’m super excited to share that I've just landed an IT Help Desk job! This is basically my second gig in IT, and I can’t wait to dive in. Here's a quick rundown on what’s happening: Previous Experience: I’ve had around 3 months of professional experience in IT before this, which really helped me snag this role! Pay Rate: They called me back and offered $25/hour, which feels great! Work Environment: It's a small company that specializes in IT support for their own product—sounds like a cool setup! No Phone Calls: The best part? I won't have to pick up the phone! Most tickets come in through email, which is a total win for me. 📧 Thinking about the transition to this IT Help Desk role, I’m curious about what others think. For those who have worked in similar roles, what tips do you have for making the most of it? And if you’re starting out in a tech career, what are your expectations? Let’s share... How Did I Secure a Sought-After IT Help Desk Job with Ease? Answers: https://lnkd.in/gvhEtuXH

#JobSuccess #ITHelpDesk #CareerJourney #TechSupport 🚀 Hey everyone! 🎉 I’m super excited to share that I've just landed an IT Help Desk job! This is basically my second gig in IT, and I can’t wait to dive in. Here's a quick rundown on what’s happening: Previous Experience: I’ve had around 3 months of professional experience in IT before this, which really helped me snag this role! Pay Rate: They called me back and offered $25/hour, which feels great! Work Environment: It's a small company that specializes in IT support for their own product—sounds like a cool setup! No Phone Calls: The best part? I won't have to pick up the phone! Most tickets come in through email, which is a total win for me. 📧 Thinking about the transition to this IT Help Desk role, I’m curious about what others think. For those who have worked in similar roles, what tips do you have for making the most of it? And if you’re starting out in a tech career, what are your expectations? Let’s share... How Did I Secure a Sought-After IT Help Desk Job with Ease? Answers: https://lnkd.in/gnmniMMa

Is the IT job market forcing experienced professionals back to help desk roles?   ITindustry #careerchange #helpdesk #experiencedprofessionals #jobmarket Hey fellow IT enthusiasts! 👋 Have you noticed a trend of experienced professionals making a move back to the help desk role? 🤔 It's got me scratching my head and wondering what's really going on. Is the job market that rough right now, or is there some other factor at play? Here are a few possible reasons why we might be see... Source: https://lnkd.in/gDewn_KJ #mymetric360

#hiring *Tier 1 Help Desk Technician*, Chicago, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Chicagojobs #Illinoisjobs #ITCommunications *To Apply -->*: https://lnkd.in/ditT-vqa Framework IT is Chicago's premier IT Managed Service Provider with a mission of reinventing technology by updating how it is serviced. We base our vision on a 'client-first' motto to focus on their business needs and challenges, then design their support solutions. We believe that investing in the health, happiness, welfare and continued career development of our employees and community allows us to spearhead the next big ideas that will shape the way technology enhances the world around us. Framework IT was founded on the fundamental need to enhance our community and culture through technology. We work together to grow together.Framework is growing at nearly 100% year-over-year. To continue at this pace, we're going to need talent, that's where you come in. We are looking for a Tier 1 Help Desk Technician to provide IT support through our help desk to end-users while maintaining excellent customer service. This position is as much technical service and troubleshooting, as it is customer service. This role will offer a hybrid work schedule with some scheduled hours onsite at client locations, and in-office hours. Ideal candidates have a flexible schedule to cover extended support hours.Who You Are:Our hiring decisions are based on who you are, not only on what you can do. While skills are important, at Framework we hire the person - not the skillset. Therefore, we are looking for someone that has our values at their core. Teamwork: Wework together and for one another.Pride: We don't just work, we build.Relentless: We push limits, take risks, and learn.Integrity: Wemake it right no matter what.Inclusive: We value diversity.What You'll Do:Customer Service & SupportExpertly handle service tickets assigned by the client service coordinator, as well as incoming calls to the service hotline (up to 25% onsite work at client locations)Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution.Thoroughly test all work and involve the client in acceptance testing to ensure their needs are met.Fulfilling requests for moves, adds, and changes (MAC's)Connectivity and E-mail Troubleshooting (Internet, Applications, File Shares, POP3, IMAP, Exchange) Deploy our remote monitoring and management tools during onboarding and train end-users how to open tickets for Workstation Support (Hardware, OS Patches, Drivers, OS rebuilds) Prepare comprehensive work product documentation, checklists, training materials, and standards documents to ensure high-quality service delivery, efficiency, and effectiveness.Maintaining existing customer systemsPrioritizing ticket urgencyCommunicating with clientsAssisting w

Help desk support is more than fixing a problem. I started as a help desk technician before the birth of broadband supporting over 300 people across multiple office locations and home workers using dial-up modems. There was no remote access to computers, no visibility into what they say. Half the job was psychology. -Reduce their stress -Control the conversation -Listen closely to what they say, interpret -Consider more than what they relate -Set the expectation -Resolve the problem as quickly as possible, timely follow up if needed Help desk service should be less about: - Simply resolving technical issues - Following a script rigidly - Ignoring the emotional state of the client - Dismissing client concerns as irrelevant Help desk service should be more about: - Easing client anxiety by offering reassurances and clear communication - Interpreting vague descriptions to understand the crux of the client's problem - Being vigilant for underlying issues that might not be apparent at first glance - Offering solutions that not only fix the problem but also prevent future occurrences Remember, a help desk is not just a technical support hub, it's a bridge connecting human needs with technical solutions. What other qualities do you believe are essential for exceptional help desk service? What is your help desk support experience? Is your IT provider purely reactionary to your support calls or your strategic partner driving technology to empower your business? Anyone can answer a question but not all IT providers are the same.

Help desk support is more than fixing a problem. I started as a help desk technician before the birth of broadband supporting over 300 people across multiple office locations and home workers using dial-up modems. There was no remote access to computers, no visibility into what they say. Half the job was psychology. -Reduce their stress -Control the conversation -Listen closely to what they say, interpret -Consider more than what they relate -Set the expectation -Resolve the problem as quickly as possible, timely follow up if needed Help desk service should be less about: - Simply resolving technical issues - Following a script rigidly - Ignoring the emotional state of the client - Dismissing client concerns as irrelevant Help desk service should be more about: - Easing client anxiety by offering reassurances and clear communication - Interpreting vague descriptions to understand the crux of the client's problem - Being vigilant for underlying issues that might not be apparent at first glance - Offering solutions that not only fix the problem but also prevent future occurrences Remember, a help desk is not just a technical support hub, it's a bridge connecting human needs with technical solutions. What other qualities do you believe are essential for exceptional help desk service? What is your help desk support experience? Is your IT provider purely reactionary to your support calls or your strategic partner driving technology to empower your business? Anyone can answer a question but not all IT providers are the same.

Why you should work a help desk position at the start of your IT career.

Is IT Help Desk Life Just About Handling Everyone Else's Mess? Answers: https://lnkd.in/d4msEdEp #ITCareers #HelpDeskLife #TechStruggles Hey everyone! 👋 I’ve been working in IT help desk and system admin roles for nearly a decade now, and I’ve got to ask: Is it just me, or does it often feel like we’re the ones tackling all the tasks nobody else wants to touch? 🤔 Here’s what I mean: Always on Call: It seems we’re the first ones everyone turns to when something goes wrong, even if it’s not really our job! Juggling Responsibilities: We often have to deal with a multitude of issues, from basic tech support to complex system management—talk about wearing a lot of hats! 🎩 Keeping Things Running: It feels like our main role is to keep the digital wheels turning while others get to focus on their core tasks. I genuinely want to know: How do you guys feel about your role in IT? Do you find yourself handling tasks that seem beneath your experience? What tips do you have for navigating this aspect of our profession? How do you set boundaries so that you’re not overwhelmed by everyone else’s problems? Your experiences could really shed light on this somewhat frus...

Recent graduate with a specialization in Information Technology seeking entry-level opportunities in help desk support and technology. Possessing great attention to detail and strong analytical skills, with valuable experience in the field. #ITSpecialist #HelpDesk #Technology #AnalyticalSkills

"🌟 Ready to tackle tech challenges! With a knack for troubleshooting and a passion for helping users, I'm on the hunt for a new opportunity as a Help Desk Technician. From resolving software glitches to providing top-notch support, I'm committed to delivering excellence every step of the way. Let's connect and make IT magic happen! 💼💻 #TechSavvy #ProblemSolver #JobSearch"