CBS ACADEMY’s Post

What if you could predictability improve your results? We offer a Management Operating System that develops your entire team and will drive incremental results with each customer contact. Unlock the full potential of your call center with CBS Academy: From collections to customer service to sales, our training programs help drive performance and enhance your team’s skills. Contact us today for a FREE demo. #callcenterperformance #callcenter #training #leadershiptraining #cbsacademyus

🌟 Customer Review from Charlotte Evans! 🌟 "The course was easy to grasp and follow." – Charlotte Evans We’re delighted to know you found our course straightforward and accessible, Charlotte! Simplifying learning is what we strive for. 🙌📘 #CustomerReview #AccessibleLearning #StraightforwardCourses #OnlineEducation #PositiveFeedback

As we move towards the end of the year, you may be looking to review your vulnerable customer training. In this video I share my top tips when it comes to planning and delivering your training: 1. Make it relevant 2. Make it meaningful 3. Make it interactive 4. Make time for it. If you have any questions or would like us to review your training material, please get in touch. Let's make 2025 a year of meaningful and interactive training that helps team members embrace vulnerability and feel confident and equipped to manage the customer conversations they'll be having. #VulnerableCustomers #Training #LearningAndDevelopment

🌟 Customer Review from Emily Wilson! 🌟 "Outstanding course. Exceptionally detailed, impeccably written, and straightforward to follow." – Emily Wilson Emily, we’re thrilled you loved the course! Clarity and precision are what we aim for to ensure a seamless learning journey. 🌟📘 #CustomerReview #ExceptionalCourses #EasyToFollow #WellWrittenContent #PositiveFeedback #LearnerSuccess

IS IT TIME TO REVIEW YOUR SALES TRAINING PROVIDERS? - WE THINK SO! We may be a little bias, but we have worked tirelessly in the last 12 months to create a future-proofed Commercial Academy. We are driven by our Purpose of inspiring Commercial Confidence and we have built a toolkit which will support the very best Customer Development Teams stay ahead of the competition well in to the future. 🚀 #commercialcapability #sellexconsulting #businessgrowthstrategy #commercialorganisationaleffectiveness

Elevate your communication skills with Customer Communication Essentials, an online course by FIO Academy. Whether you're an individual looking to grow professionally or a company investing in your team's development, this course equips you with the tools to build stronger customer relationships and drive success. Sign Up Today https://lnkd.in/dnBgPuCe #ProfessionalDevelopment #CustomerSuccess #FioAcademy

As customer education leader Vicky Kennedy points out, customer training is not a one-time event. In today’s fast-paced world, staying ahead requires constant adaptation and growth. By investing in continuous training, we empower our customers to fully utilize our products, enhance their skills, and drive success. Do you agree? How do you define a trained customer? Read more here --> https://lnkd.in/dFzfe2EZ #CustomerEducation #ContinuousLearning

🤯 Companies that invest in customer education boost their top-line business revenue by 7.6%. As Shannon Howard puts it, getting started with your customer education program is simple. Start by finding specific problems customers face and position your tools as practical solutions to their everyday challenges.💡 Check out the full webinar with Sharon here ➡ https://lnkd.in/dSvFMrxt Can you think of any examples where customer education made a significant impact on marketing efforts? Share your thoughts in the comments below! 👇 #CustomerEducation #CustomerTraining #CustomerMarketing

🚀 New Blog Alert!🚀 Check out “The Necessity of Customer Service Soft Skill Training: Why Bringing in Experts Outshines In-House Training.” ✨ Why Read: 1. Expert insights 2. Consistent quality 3. Focus on core business 4. Proven techniques Don’t miss these valuable tips! Head to our blog now. 📝📈 https://lnkd.in/eC2Axvvm #CustomerService #SoftSkills #ExpertTraining #NewBlog

Learning from Our Customers: The Key to Effective Training We share how customer feedback plays a vital role in our training process. By engaging with our clients daily, we gain invaluable insights that enhance our understanding of products and services across various carriers. Discover the secret to our ongoing learning and improvement! Watch the full Episode Here https://lnkd.in/e-qNMPBS @Brendan J. McPoyle, CFP®, AEP® #BrendanJMcPoyle #insurmark #CustomerFeedback #TrainingSuccess #HealthcareInsights #ContinuousLearning #ClientEngagement #ProductTraining #ServiceExcellence #HealthcareProfessionals #IndustryInsights #LearningFromExperience