When dealing with customers, a simple yet powerful element often overlooked is the impact of a genuine smile. As agents, we have the incredible ability to let our customers hear the warmth and positivity in our voice. Research shows that a smile is not only visible but audible too. It transcends phone lines, creating a connection that goes beyond words. It's about more than providing information; it's about delivering an experience. Make it a priority to let our customers hear our smiles in every conversation. A smile over the phone can turn a query into a delightful interaction and transform a challenge into an opportunity for connection. #CustomerService #SmileOverThePhone #PositiveConnections #cbsacademyus
About us
At CBS Academy, we want to reignite you and your team to make work—and life—a little less ordinary and a whole lot better. We do it through deep expertise, online learning, in-person training and leadership mentoring. For leaders, we can turn employee churn into loyalty and commitment. For workers, we can transform burnout into a blazing sense of purpose. For customers, we can change losses into gains. In short, at brand-committed financial service companies, we help ambitious leaders succeed at supporting their customers with a positive customer experience and an improved collection result. Founded in 1994, we’re global experts in high-performance call center operations for collections, customer care and sales. The number of clients we’ve certified through our online and one-on-one programs is 29,000 and growing. Our mission is to help you create sustainable improvements in how you work, how you achieve and how you feel about what you do. On your own and together as a team. Our own team works hard every day to be living proof of how it’s possible to make work better. We’re experts in collection, customer service, sales and call centers with superpowers in assessments, manager training, skill certifications, mentoring and tailored management operating systems. We understand your business from the inside out, because we’ve been there ourselves. Even more importantly, we see work as just one aspect of creating a richer life. And isn’t that what it’s all about? Let’s talk.
- Website
-
https://bit.ly/46vAhFz
External link for CBS ACADEMY
- Industry
- Financial Services
- Company size
- 11-50 employees
- Headquarters
- Salt Lake City, UT
- Type
- Privately Held
- Founded
- 1994
- Specialties
- Collections Skill Training, Coaching & Development Training, Sales and Service Skill Training, Contact Center skill training, Call Center skill Training, Call Model, Development Ladder, Negotiation Flow chart, eLearning, Mentoring, Skill Certification, Management Operating System (MOS), Call Center Effectiveness Assessment, EVPH, and Skill Development Report (SDR)
Locations
-
Primary
Get directions
Salt Lake City, UT, US
Employees at CBS ACADEMY
Updates
-
Is it necessary to continue to develop top performers? Top Performers should be easier to coach as they are more self-aware of their strengths and opportunities. Thus, they can typically self-assess well. So, is it still important to take the time to continue to develop them? The short answer is, ABSOLUTELY! They may know about what they are currently doing but can have blind spots. For example, some blind spots may be in how they execute, communicate, or present information. Learn how to identify those blind spots and develop them accordingly.
-
-
Leaders in different work environments are responsible for effectively leading their teams. With the knowledge of experts, we have developed a Management Operating System (MOS). The Management Operating System is a process to guide how you run your business. It also entails the things you do at every level to ensure the success of your business. The MOS process will provide consistency and structure for changing environments. We would love the opportunity to conduct a one-on-one discovery session with you to identify how MOS can best help strengthen your call center and lift your bottom-line numbers.
-
-
Do you believe that training Agents, Team Leads and Directors takes more time than you can afford? When leaders believe they are too busy to train and improve themselves, several negative consequences can arise that impact both their personal development and the organization's success. Be careful not to fall into this trap! DM us for information on how we can help take your call center to the next level. #callcenter #contactcenter #leadershiptraining #leaders #cbsacademyus
-
-
What if you could predictability improve your results? We offer a Management Operating System that develops your entire team and will drive incremental results with each customer contact. Unlock the full potential of your call center with CBS Academy: From collections to customer service to sales, our training programs help drive performance and enhance your team’s skills. Contact us today for a FREE demo. #callcenterperformance #callcenter #training #leadershiptraining #cbsacademyus
-
-
Take a few moments to watch this week's Tip of the Week: How Do You Handle Conflict? Discover practical strategies to manage and resolve conflict effectively, and enhance your leadership impact! #cbsacademy #resolvingconflict #leadershiptipoftheweek
-
Are you intentional about recognizing positive steps for your team, instead of focusing solely on areas that need correction? Positive reinforcement is a powerful tool for boosting morale, increasing job satisfaction, and encouraging employees to consistently perform at their best. Managers who effectively reinforce positive behaviors create a work environment that not only breeds success but also makes every team member feel like a valuable contributor. Be intentional about recognizing positive steps and watch how it positively impacts your team's outcome. #recognizepositivesteps #leadershiptips #leadership #teammorale #callcenter #contactcenter #collections #sales #customerservice #cbsacademyus
-
-
Effectively managing conflict involves a combination of empathy, self-control, and a focus on solutions. By addressing conflict with openness, a willingness to understand, and a spirit of collaboration, you can turn challenges into opportunities to build stronger relationships and enhance communication. Take a moment to explore this week’s tip,"How Do You Handle Conflict?". #cbsacademy #leadershiptipoftheweek #leadershiptip #conflict #teamleader #director https://loom.ly/Ubt7Vzs