When it comes to AI, think Iron Man — not the Terminator. 🤖
Joe Thomas, Solutions Evangelist at Certinia, put it best: AI is like Tony Stark’s suit—it doesn’t replace you; it enhances what you’re capable of, handling the heavy lifting (like automating repetitive tasks) so you can focus on delivering real value.
In Joe's recent chat with John Ragsdale, VP at TSIA, the two shared how AI is transforming workflows, personalizing customer journeys, and even tackling blind spots in resource management.
Watch the full conversation now! ➡️ https://bit.ly/3NQyGCL#AI#CustomerExperience#ServicesWeek
John, as we wrap up, any final advice you have for services orders as it relates to AI, I would say you need to be really keeping track of the AI Rd. maps of your vendors. I mean, certainly a in particular has been really aggressive in introducing new capabilities in a quarterly basis. So you know makes you, it's out of box, it's in the products you own. So make sure you're having a constant understanding of what's there today, what's coming in the next six months and create. Or road map around that. You don't need data scientists, you don't need a massive services implementation. You just turn on the feature and and start using it. So you know, there's so much concern about budget and I think that companies often aren't inventory what they have available at their fingertips that they're not taking advantage of.
