Certinia

When it comes to AI, think Iron Man — not the Terminator. 🤖 Joe Thomas, Solutions Evangelist at Certinia, put it best: AI is like Tony Stark’s suit—it doesn’t replace you; it enhances what you’re capable of, handling the heavy lifting (like automating repetitive tasks) so you can focus on delivering real value. In Joe's recent chat with John Ragsdale, VP at TSIA, the two shared how AI is transforming workflows, personalizing customer journeys, and even tackling blind spots in resource management. Watch the full conversation now! ➡️ https://bit.ly/3NQyGCL #AI #CustomerExperience #ServicesWeek

Equipped with Certinia's PS Cloud, Databricks provides outstanding customer success, facilitating data-driven decision-making, efficient resource allocation, and faster project completion. ✅ 👉 Discover how Certinia's PS Cloud helps teams think more quickly and achieve better outcomes: https://bit.ly/3NI5xcY #ProServ #CustomerSuccess

📅 Mark Your Calendar for December 3! Join us for an exclusive fireside chat on Customer Success in Professional Services with industry leaders from Diabsolut and Certinia. Learn how to build a winning customer success framework, drive growth, and improve client retention. Meet the Speakers: - Essam Nessim, Manager, Solutions Consulting at Diabsolut - Naeem Khalid, VP, Customer Success at Diabsolut - Kate Alger, Senior Product Strategy Director at Certinia 🔗 Register Now: https://bit.ly/3Uh7rFd Don’t miss this opportunity—sign up today! #CustomerSuccess #Webinar #Certinia #PSO

🌟 Exciting times at #Agentforce World Tour NYC this week with Salesforce! Missed us at the event? Don’t worry—there’s still time to connect: https://bit.ly/4g0jVJK As a first-mover in the Agentforce Partner Network, our partnership with #Salesforce reflects a shared commitment to fueling businesses with new #AI tools that boost efficiency, scale operations, and transform customer experiences. ((You can learn more about our early work with Agentforce here: https://bit.ly/3OmYG8W)) Agentforce events around the world have showcased AI’s potential to reshape industries, and we’re so excited to be at the forefront of this innovation alongside our customers and partners. Thank you to #Salesforce and everyone we connected with in NYC—it’s always a pleasure to engage with this incredible community!

Excellent Certinia success story with Software Improvement Group — thanks for sharing, Cloudteam Company! 👏

In CX Dive, our Chief Customer Officer Todd Kisaberth shares what it truly takes for CCOs to make a lasting impact on customer experience across an organization. For Customer Success to be fully effective it must go beyond any one role, to be embedded across every part of the company. Todd explains his approach, as well as the key to creating a 360° view of customers that drives business growth. Read the article to learn how CCOs like Todd are championing customer centricity from the ground up! 🔗 https://bit.ly/4elDJGd #CustomerExperience #CustomerSuccess #CXO

The #Consulting and #ProfessionalServices industry is constantly changing. Staying informed is key to navigating increased business complexity and sustaining profitability. 🔑 📅 Mark your calendar for 27th November at 11:00 AM GMT when Tamzen Isacsson CEO of the Management Consultancies Association and Adam Jones, Technology Strategist at Hewlett Packard Enterprise join our own Andy Campbell to explore the challenges and opportunities transforming the industry. Topics covered: - Insights from the MCA on the current state of the consulting industry - The importance of effective talent management - The application and implications of AI on the industry 🔗 Register now: https://bit.ly/3YJXqlb #AI #Leadership #ManagementConsulting

For Customer Success to drive real growth, you need a strategy that connects all players—customers, partners, and investors—into a unified success ecosystem. 🌐 With a clear, data-driven view of each customer’s journey, you can boost engagement and turn #CustomerSuccess into a revenue engine. 📖 Learn more in our new whitepaper with Enterprise Times: https://bit.ly/3ULO0ob #RevenueGrowth #CustomerExperience

Today we've announced an investment from TA Associates, a leading global private equity firm with a track record of scaling growth in technology companies, to support our continued growth. Following the transaction, Haveli Investments will retain a majority position, and existing investors General Atlantic and Salesforce Ventures will continue to hold meaningful stakes in the business. Read more ➡️ https://bit.ly/4fz5L2n