Charles Banks Jr’s Post

Desktop Support, IT Desktop Support, Desktop Engineer, IT Desktop Specialist, Computer Support Engineer, PC Technician, Computer Technician... #JobRoles Can someone explain to me the difference when all these are the same... -Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems -Utilize and maintain helpdesk tracking software -Document internal procedures -Assist with onboarding of new users -Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment -Install, test and configure new workstations, peripheral equipment and software -Maintain inventory of all equipment, software and software licenses -Manage PC setup and deployment for new employees using standard hardware, images and software -Assign users and computers to proper groups in Active Directory -Perform timely workstation hardware and software upgrades as required What role does this pertain too? #helpme #burnedout #computerquestions #ITrelated I am tired of applying an getting the "not a good fit" default template emails

The Help Desk Role: More Than Just Tech Support Working in a help desk role is all about balancing tech skills with people skills. Every day, we handle complex technical issues, manage multiple tickets, and support users through frustrating moments – all while staying calm and empathetic. The biggest challenges? Keeping up with rapid tech changes and mastering time management to prioritize effectively. It’s demanding, but each interaction is an opportunity to make a difference. 🧑💻👩💻 #HelpDesk #ITSupport #TechChallenges #CustomerService

"🌟 Ready to tackle tech challenges! With a knack for troubleshooting and a passion for helping users, I'm on the hunt for a new opportunity as a Help Desk Technician. From resolving software glitches to providing top-notch support, I'm committed to delivering excellence every step of the way. Let's connect and make IT magic happen! 💼💻 #TechSavvy #ProblemSolver #JobSearch"

Should companies hire only individuals who have the qualifications of the position they are hiring for? In my honest opinion, the answer is no. This even applies to the entry level positions. What are the requirements? 2 to 4 years of experience! For entry level? I myself went from my first Tech jobs as a tier 3 helpdesk technician to a senior windows server admin in under 6 years with much less experience in all areas. I have gone into every job I have ever had completely blind of what to do. To top that off, how many interviews did I have to go through? I only interviewed for 2 jobs that I have ever had and that was my 1st and 3rd IT Job. What happens when you take a chance on someone and hire them? They learn the job and gain the experience. We do not always need to be trained. Sometimes, people learn differently. In my own case, I learn the job and what to do by doing the job daily. These hiring practices of denying people just because they do not have what you want needs to end. Give us all a chance and you will see that you did not make a mistake!

Curious about what an IT Help Desk Technician actually does? Let’s break it down. Help Desk Technicians are the go-to problem-solvers for technical issues in any organization. Assist employees and customers by troubleshooting software, hardware, and network problems, ensuring everything runs smoothly. From setting up new devices to fixing connectivity issues, keep businesses operating efficiently by resolving issues quickly and effectively. The role is more than just fixing problems—it's about enabling productivity and minimizing downtime. This means communication skills and patience are just as important as technical know-how. If this sounds like the kind of hands-on, impactful work you’d enjoy, a career as a Help Desk Technician could be the perfect fit.

🖥️ A Day in the Life of a 1st Line IT Help Desk Engineer Every day as a 1st Line Help Desk Engineer is a blend of problem-solving, multitasking, and teamwork! Here’s a glimpse into a typical day: 1️⃣ Morning: Kick off by reviewing help desk tickets, prioritizing issues based on urgency and impact. Whether it’s a forgotten password or a system-wide outage, we’re here to get things up and running. 2️⃣ Mid-Morning: Troubleshooting time! From remote sessions to software fixes, every issue is a chance to help colleagues and sharpen our skills. 3️⃣ Afternoon: Collaboration is key. We often work with 2nd and 3rd line teams to resolve more complex problems, ensuring fast resolutions for everyone involved. 4️⃣ End of the Day: Document solutions and add to our knowledge base to make future troubleshooting even smoother. 📚 Why I Love This Role: Every issue solved makes a tangible impact, and every day offers new challenges to learn and grow. Plus, there’s nothing better than knowing you helped someone work without tech disruptions! #ITSupport #HelpDeskLife #TechTroubleshooting #CustomerService #Teamwork

#hotjob ALERT  Are you a #jobseeker who is #opentowork? Were you part of a recent #layoff, were #laidoff? Check out this new #jobposting with JFR Staffing! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

Why Are Experience Requirements in IT So Ridiculous? ExperienceRequirements #ITCareer #TechJourney #LearnOnTheJob The Reality of IT Experience Requirements You've just transitioned from a help desk role to a more advanced desktop support position. Congratulations! 🌟 However, you've had a revelation that many in the tech world can relate to: experience requirements can seem unnecessary and even frustrating. This article will delve into why these requirements exist and provide insights into the journey of getting past them... Read more: https://lnkd.in/dbMRse4U

#Cincinnati Help Desk & IT Technicians! Looking for a new #job to start the #newyear? I have just the one for you. Great, local company with fantastic #compensation & #benefits Give me a shout! #Newjob #hiring #interviewing #helpdesk #techsupport #jobsearch #local #ITJobs #techjobs