Chirag Kwatra’s Post

Personalized service, once reserved for elite travelers, is now expected by customers across the board. Gen AI is emerging as a key enabler in enhancing customer interaction, from offering personalized content and recommending tailored travel options to managing disruptions. Not surprisingly, tech investments are rising, particularly in Gen AI. Discover more in the article by Jitender Mohan: https://bit.ly/CoT1 hashtag #Travel hashtag #Hospitality hashtag #CustomerExperience hashtag #GenAI

Personalized service, once reserved for elite travelers, is now expected by customers across the board. Gen AI is emerging as a key enabler in enhancing customer interaction, from offering personalized content and recommending tailored travel options to managing disruptions. Not surprisingly, tech investments are rising, particularly in Gen AI. Discover more in the article by Jitender Mohan: https://bit.ly/CoT1 #Travel #Hospitality #CustomerExperience #GenAI

Working in the travel customer service/customer experience space? Imagine this scenario: Your company handles bookings for thousands of travellers each day, and suddenly, a wave of unexpected issues arise – flight cancellations, hotel over-bookings, you name it. It's a logistical nightmare, right? Well, that's where EdgeTier steps in. Our AI technology revolutionises how travel companies navigate these challenges, ensuring seamless operations and unparalleled customer service. EdgeTier's AI-powered platform continuously analyses vast amounts of real-time data, keeping a vigilant eye on what issues your customers are saying are disrupting their travel plans. Whether it's a sudden change in flight schedules, an unforeseen weather event, or a glitch in accommodation bookings, EdgeTier's system detects any anomalies instantly, providing your company with invaluable insights into emerging issues. But that's not all – EdgeTier goes the extra mile by proactively alerting your team to these issues in real-time, empowering you to take swift action before they escalate. And here's the best part; Our AI isn't just reacting to problems – it's also predicting and preventing them altogether. By leveraging historical data and advanced analytics, our platform can forecast potential pain points and help you implement proactive measures to address them preemptively. Are you using AI for real-time alerting yet? #edgetier #customerservice #customerexperience #traveltech #travelindustry

🧳 "How big can my carry-on bag be?" 🏊 "What time does the pool close?" 👶 "Do I need to buy a ticket for my infant?" Travel & Hospitality contact centers get inundated with routine, common questions – questions that agents shouldn't be spending time on in 2024. Watch a live demo to see how Replicant fully resolves FAQs with GenAI Answers, saving agents valuable time, driving down costs and improving the guest experience. Check the comments to learn more. 👇 #ai #cx #travel #hospitality #contactcenter

🔮 Exciting times ahead in the travel industry! 🌍 We're on the brink of a new era where personalized experiences are the norm, not the exception. AI-powered services are reshaping every element of the travel experience, from planning to completion. 🚀 In our upcoming webinar, we'll delve into how brands in travel, transportation, hospitality, and logistics can leverage AI to provide tailored journeys and pricing. 🧳🎯 The focus? Shifting from contact center metrics to relationship-driven metrics, thanks to AI-powered analytics. 📊 Imagine a world where travelers' preferences, travel history, and travel purpose are seamlessly integrated into their journey. That's the future we're building. 🛠️ Join us as we explore the power of AI and human collaboration in driving personalized and effective customer engagement. 💪🤖 Remember, together we can shape the future of travel. 🤝🌐 #AI #TravelIndustry #Personalization #Webinar

🎉🌍 Exciting times lie ahead in the travel industry! We're embarking on a journey where technology and personalization intersect to enrich our experiences. 🚀🧳 The key? AI-powered services. By harnessing the power of AI, travel brands are revolutionizing the way we plan, experience, and remember our journeys. 💡✈️ Our upcoming webinar dives into this transition, exploring how travel and hospitality brands can leverage AI to create personalized, efficient experiences. 🎥🔍 From collating customer data to driving effective customer engagement, we look at how AI can seamlessly integrate travelers' preferences and history into their journey. 📊🔗 Join us as we delve into the future of travel, where AI and human collaboration come together to create unforgettable experiences. 🤝🌟 Let's inspire innovation, encourage collaboration, and shape the future of travel together. 🎈💼 #AI #TravelIndustry #Personalization

A new era of business travel awaits..  🤖 In the rapidly evolving world of travel management, exceptional customer service is the game changer. As client expectations soar, the need for quick, precise, and personalised support has never been greater — especially during critical moments like last-minute bookings or travel disruptions. Traditional approaches, such as shared mailboxes and basic ticketing systems, simply can’t keep up. In our latest white paper, we explore the profound impact AI technologies can have on business traveller experiences. Innovative AI automation can transform customer engagement through automated work distribution, real-time optimisation, and powerful analytics, enabling TMCs to provide the seamless experiences today’s travellers demand. Read more here - https://lnkd.in/eq87ykTB If you'd prefer to see it in action, join Lokulus and The Advantage Travel Partnership this Wednesday 13 November for an insightful webinar - we’ll be diving into how to leverage data-driven insights and intelligent task management to transform your TMC from outdated systems to a service-oriented model that boosts revenue and reduces risk. Don't let outdated systems hold you back - learn how real-time data and proactive monitoring can streamline operations and elevate customer experiences. Reserve your spot today - https://lnkd.in/eWh7UtCg #TravelManagement #TMC #BusinessTravel #TravelTech #AI

Deep learning algorithms analyze traveler data to understand individual preferences and behaviors, enabling highly tailored travel recommendations, personalized itineraries, and customized offers. 💁♀️ AI-driven personalization enhances customer satisfaction by delivering relevant and unique travel experiences, driving higher engagement and loyalty. #AI #Personalization #AItech #travel #customerexperience

1. 'Automating your customer service doesn't mean losing the human touch; it's about enhancing it.' 🤖✨ 2. 'When every second counts, automation helps deliver the wow factor to your guests.' ⏱️🌟 3. 'Leveraging AI in tourism isn't the future; it's the now.' 🚀🌐 Embracing automation can transform your tourism biz, making sure your guests always come first while saving you time and money. 🏖️⏳💰 Want to see real-life success stories? Check out the results from our customers on our website! 📈 #TourismTech #AutomationAdvantage #SmartTourism