Replicant

🗣️ LIGHTS ON: We're thrilled to officially introduce Conversation Intelligence – a powerful evolution of the Replicant platform. At a time where call volumes are higher than ever, the days of flying blind are over. Meet the contact center’s new secret weapon: 💡 Full visibility into 100% of calls 💡 Critical business insights, auto-surfaced 💡 Custom, agent-centric coaching  💡 Expert automation suggestions 💡 Powerful knowledge base tools Turn on the lights in your contact center. Get started with Conversation Intelligence today: replicant.com/lightson

Join us next Thursday for an interactive roundtable that will help you build an actionable roadmap for deploying Conversation Intelligence in your contact center. Save your spot today!

Imagine if every call in your contact center was automatically analyzed and categorized—no manual effort required. For CorVel Corporation, that’s reality. By partnering with Replicant, they: 💯 Eliminated manual QA scoring 📈 Boosted call disposition accuracy by 50%+ 🚀 Offloaded 500,000+ calls from adjusters Explore CorVel’s AI journey: https://lnkd.in/gWieg2xy

Sunrun, the nation’s leading home solar provider, faced a challenge: how to scale customer service while maintaining high-quality support. Their answer? AI-powered automation with Replicant: 🚀 Half of all payments calls fully resolved ⏳ Zero hold times and 24/7 service 🗣️ Natural conversational AI in multiple languages Curious how they did it? Read the full case study👇

What if you could listen to every customer interaction—at scale? For years, contact center leaders have struggled with limited visibility. Most QA teams review only 2-5% of calls, leaving critical insights buried in recordings that never see the light of day. AI-powered Conversation Intelligence changes that. Instead of relying on outdated keyword spotting or manually scoring a fraction of interactions, AI can analyze 100% of your customer conversations, extracting call drivers, sentiment trends, and agent performance insights in real time. Imagine what you could do with that level of clarity. Identify trends before they become problems—spot surges in customer complaints and act before they escalate. Coach agents with precision—understand exactly where improvements are needed, without listening to hours of calls. Optimize automation strategies—pinpoint high-volume, repetitive workflows that are ripe for AI-driven automation. When every conversation becomes a source of insight, your contact center stops flying blind and starts making proactive, data-driven decisions. How would that change your CX strategy?

💡With Conversation Intelligence, deciding which calls to automate is no longer a guessing game. Uncover repetitive tasks that AI agents are proven to excel at, so you can deploy automation with confidence and keep human agents focused on what matters. Turn on the lights in your contact center. Get started with Conversation Intelligence today: replicant.com/lightson

💡 Identifying critical patterns in your contact center shouldn’t require hours of investigative work. With Conversation Intelligence, you get immediate insights into call drivers so you can proactively address root causes, reduce call volume and improve CX. Turn on the lights in your contact center. Get started with Conversation Intelligence today: replicant.com/lightson

🔊 The word is spreading! Conversation Intelligence doesn't just read transcripts–it listens and analyzes the audio of every customer conversation. Start capturing the subtleties of tone, background noise, accents and more with insights that go far beyond traditional QA tools. Turn on the lights in your contact center. Get started with Conversation Intelligence today: replicant.com/lightson 

Yesterday, I unveiled our new Conversation Intelligence product on the main stage at CCW Orlando. I started the presentation with Nicole Kyle, discussing the future of QA and call analytics. Key Takeaways: 💡 If you believe that within the next 3-5 years, most initial customer service interactions will be handled by AI, you need to start hiring and training the agent of the future today. 💡 This agent isn’t a script follower—unlike what current QA systems measure and incentivize. Instead, they should be creative problem solvers, capable of authentic empathy and genuine customer connections. Otherwise, they would not be better than AI. 💡 Audio-based LLMs enable us to truly LISTEN to conversations—distinguishing between an enthusiastic "GREAT!" and a dismissive "great"—while analyzing sentiment, accents, background noise, and more. 💡 Many business challenges are hidden within customer calls. Instead of uncovering them by chance, we can now systematically analyze every call to identify and address these issues—reducing call volume and increasing CSAT. 💡 The collective knowledge of your agents is a leaky faucet. By analyzing 100% of calls, you can build a dynamic knowledge base from your best agents’ insights—fueling training and automation. Want to see how it works with your own data? 💡Turn on the lights in your contact center 💡

💡 With Conversation Intelligence, an updated and constantly improving knowledge base is no longer a pipe dream. Keep your contact center’s information fresh with AI-powered suggestions based on common customer questions and factual agent responses. Turn on the lights in your contact center. Get started with Conversation Intelligence today: replicant.com/lightson