Chris Helme’s Post

🌟 The Heart of Customer Service: Call Centers 🌟 In today's fast-paced world, call centers play a crucial role in connecting businesses with their customers. They not only provide support but also gather valuable insights that drive improvement. 🔑 Key Benefits of Call Centers: 1. 24/7 Availability: Ensuring customers can reach us anytime. 2. Personalized Service: Building stronger relationships through tailored interactions. 3. Data Collection: Leveraging customer feedback to enhance products and services.

In today's competitive market, exceptional customer service is key. PhoneTAP offers real-time call analysis, providing actionable insights that help businesses improve service quality and strengthen customer relationships. How are you leveraging technology to enhance your customer service?

Elevate your business game! Innovate your products, deliver top-notch customer service, and offer competitive pricing. Don’t forget to leverage customer feedback for continuous improvement. Success is in the details! #CompetitiveEdge #CustomerFocus

💡 Seeking ways to optimise the performance of your customer-facing teams? Discover the latest strategies and tools and learn how to enhance efficiency 📈, track key metrics 📊 , and drive exceptional customer service results 💪. Full article launches Wednesday 2 October!

Our research shows that customer service agents on average lack knowledge in 12% of all customer conversations. To reduce this gap and ease your agents’ workload, it is crucial to maintain an up-to-date knowledge database. When used correctly, such a database can facilitate shorter calls, ease search processes, help automate call handling, and even enable intelligent routing. Want to learn more about how you can use your data to update your knowledge database and streamline your calls? Click the link to learn more: https://lnkd.in/d_ScsJTg

How central is your customer feedback to your operations?

While reading a great article on customer focus, I came across some interesting statistics. Customer focus is Key—it helps acquire new customers, retain and develop existing ones, and significantly reduces the cost of serving them.

A recent Forrester study shows consolidating customer success efforts leads to improved customer retention and increased upsell opportunities. A modeled $1 billion company could see a net-present cash flow of over $13.4 million, with a 107% ROI within three years. Read on for a detailed exploration of the findings and methodology. \#iworkforComcast \#CustomerRetention \#BusinessGrowth \#ROI https://lnkd.in/gxv85pYr

How close is your Digital team to your Customer Service team? Here are five tips on how Digital and Customer Service can work together to build customer trust and usage of self-service, and to reduce call volumes. https://lnkd.in/eFnv2fjn

Company: "We do customer research." Their annual customer survey: Do you like our product? Please explain. How satisfied were you with our service? Please explain. How would you rate these 20 features on a scale from 1 to 5? Please explain.