Chris Legaspi, CDMP, CRME, CHIA, CHSL’s Post

How Is Your Hotel Embracing Digital Transformation? 🛎️ In today's fast-paced world, adapting to digital transformation is key to enhancing guest experiences. We're curious to hear about the innovative steps your hotel is taking. Are you moving towards contactless operations, leveraging technology for personalized guest interactions, or maybe something even more groundbreaking? Let's start a conversation on how technology is reshaping the hospitality landscape in Indonesia. Share your experiences, challenges, and successes in the comments below. Whether it's about streamlining operations or creating unforgettable guest experiences, your insights are invaluable. 🌟 Embrace the future of hospitality with us. Discover how Servr can transform your hotel. Find out more: www.servrhotels.com #DigitalTransformation #HospitalityIndonesia #GuestExperience #ContactlessHospitality #Personalization #TechInHospitality #InnovativeHotels #ServrSolutions #HotelTech #FutureOfHotels #HospitalityTrends #IndonesianHospitality #EnhanceGuestExperience #HotelIndustry #AdaptAndOvercome

The top takeaways from the Shiji Q1 Guest Experience Benchmark in the Asia Pacific region: 🔸 The Asia Pacific market continues to be the best performing market in terms of GRI. 🔸 The top 5-star hotels improved their GRI over the last quarter but their performance seems to be plateauing. 🔸 Overall management response was cut down by more than 2 days over Q1 2023, a notable improvement. 🔸 Agoda now holds a market share of almost 14%, an increase of 4.8 points over Q1 2023.   For the full infographics for the Asia Pacific region, make sure to download the Q1 Guest Experience Benchmark report for free here: https://lnkd.in/eRxKaNDM #shiji #guestexperience #hospitalitytechnology

Hospitality trends in 2024 prioritize guests with technology and personalization. As a Concierge at Sofitel Singapore City Centre, I witness these trends’ impact daily. Seamless mobile check-ins to expedite service, but the personal touch remains crucial—a warm welcome, thoughtful recommendations, and understanding guests’ needs. Balancing technology with true hospitality will define exceptional guest experiences. #HospitalityTrends #CustomerExperience #PersonalizedService #SofitelSingapore #HospitalityIndustry

Shiji Digital PayBy solves an age-old issue for hotels… How to receive payments remotely in a secure manner for: deposits for conferences and events, prepayment of accommodation or other hotel services, and purchase of gift cards/vouchers etc.   - Shiji Digital PayBy securely captures credit card details or collects payment from a guest via a link sent by Email or Text or published on a landing page. - A fast, secure, and compliant way to collect card details and payments worldwide. - With PMS integration the payment or refund is automatically posted to your PMS. Requires no manual entry. - All payments are processed via eCommerce channels and include the latest 3D secure (PSD2) as well as Fraud screening   #Shiji #pms #Hotelmanagement #Hospitalitymanagement #hospitalitytechnology #Hoteltechnology #Hotelpayments

🌟 My Experience at Kube Hotel (Machefert Group) in Paris 🌟 I recently revisited the Kube Hotel in Paris, and it highlighted for me how the right technology can make hotel stays much more enjoyable. 🏨✨ A Warm Welcome Back Upon entering the lobby, I was greeted warmly by the staff who already had all my details securely saved in Mews from before. This meant that check-in was quick and easy. 🛎️ Instead of dealing with paperwork, I spent most of that time catching up with the staff, sharing stories, and discussing my plans in Paris. 🗣️💬 The Role of Technology The seamless check-in experience is made possible by smart technology that takes care of all the details in the background. This technology isn't just about speeding things up—it's about freeing up the staff so they can spend more time engaging with guests, enhancing the personal touch that makes a stay memorable. 📲💡 Conversations, Not Transactions At Kube Hotel, the check-in felt more like a friendly chat than a business transaction. It’s a perfect example of how technology, when used thoughtfully, doesn’t make things impersonal; instead, it helps bring back the essence of true hospitality. 🔄❤️ Reflecting on Real Hospitality As I walked to my room, key in hand, I reflected on how different this experience was compared to other hotels I have visited. It reinforced my belief in the positive impact of our technology at Mews—it can transform routine interactions into moments of real connection. 🚪🔑 #HospitalityTech #HotelIndustry #CustomerExperience #TechInnovation #SmartHotels #TravelTech #DigitalTransformation #GuestExperience #HotelManagement #FutureOfTravel #MEWS

Technology is not just an option—it’s essential for staying relevant in the fast-paced hospitality industry. In the latest episode of Hotel Moment, Robbert Manussen, Area General Manager at IHG Hotels & Resorts Taiwan, underscores the urgency of embracing technological advancements. Robbert compares the current tech revolution to a high-speed train: you need to board it or risk being left behind. He emphasizes the importance of investing in technology not just for efficiency, but to enhance job roles and add real value. 👉 Discover how Robbert suggests integrating and optimizing your IT ecosystem to drive innovation and efficiency in your hotel operations. #TechRevolution #HospitalityInnovation #HotelMoment #IHG

Join Darien Tan, Revinate's Territory Sales Manager, as he unpacks key findings shaping the hospitality landscape in APAC. From his vibrant base in Bali, Darien brings forth invaluable revelations gleaned from this year's report, powered by data from over 12,000 hoteliers worldwide. 📊 APAC stands out with a remarkable 45.3% surge in monthly review volumes, underlining the pivotal role guest feedback plays in today's digital-driven travel sphere. Darien emphasizes the need for proactive engagement, advocating personalized interactions to swiftly address guest concerns and elevate experiences. 🛤️ With the report serving as a comprehensive roadmap, hoteliers gain access to actionable insights essential for navigating the ever-evolving industry landscape. From enhancing guest experiences to optimizing revenue streams, these insights pave the way for success in hospitality. Stay ahead of the curve with Revinate and dive into the future of hospitality: https://lnkd.in/euQwFGeQ. #hnexpressvideo #bigdata #benchmarking #benchmark #report #salesandmarketing #hospitality #hospitalityindustry

Join us for an insightful conversation with Benjamin Bohnenblust, Senior Regional Manager of Digital Experience at Fairmont Hotels and Resorts, as we discuss the importance of leveraging technology in the hospitality industry. Discover how Fairmont is utilizing cutting-edge technology to enhance guest experiences and stay ahead in the competitive market. Learn more below. #hospitalityindustry #digitaltransformation #technologytrends

Would you like to know how Grupotel Hotels & Resorts has elevated its guest experience and operational efficiency with STAY? 📈✨ In this case study, you'll discover: 🔹 𝗧𝗵𝗲 𝗰𝗹𝗶𝗲𝗻𝘁: Grupotel's rich history and commitment to personalized, high-quality hospitality across their 46 hotels in Spain. 🔹 𝗧𝗵𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲: How Grupotel tackled the challenge of digitizing their operations to reduce paper usage and align with their sustainability goals, as described by Maria Bel Mandilego, Grupotel's Head of Corporate Communication. 🔹 𝗧𝗵𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Why Grupotel chose STAY’s all-in-one platform to streamline management and communication, improve guest and staff interactions, and optimize spa and ordering services. 🔹 𝗧𝗵𝗲 𝗶𝗺𝗽𝗮𝗰𝘁: How STAY’s features, like Ordering PRO and Spa PRO, optimized their operations, resulting in better-informed guests, more efficient service, and increased revenue. 📈 Read more about how STAY has helped Grupotel achieve new heights in guest satisfaction! 🔗 https://lnkd.in/dQBhgFzm #HotelManagement #GuestExperience #Grupotel #CaseStudy  #STAY

Hey-hey! 🤗 Friday piece of news 🗞 Over a decade ago, Minor Hotels, the Bangkok-based international hotel operator,  embarked on a digital transformation journey. The goal? To build a robust technological ecosystem that would fuel growth, enhance operational efficiency, and elevate the guest experience. Today, Minor Hotels stands as a testament to the transformative power of technology in the hospitality industry. Read more about their innovative approach and future plans! - the link in the comments ⬇ And the question to you - do you have similar plans for the future?