Chrysanthus Ugwuezumba-Akauba’s Post

Silent Customers Bring Loud Profits — Here's Why Anticipatory Customer Service is Today's True Competitive Edge Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here's how to make this ultimate level of customer service happen, again and again. 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗹𝗲𝗮𝗱𝗲𝗿𝘀. 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀! https://lnkd.in/g-iBNPVP

Customers bring up other brands in around 9% of Scandinavian customer conversations – and often when they are dissatisfied with the service or product quality. While these mentions might not always be positive, they do provide valuable insights into how customers compare pricing, quality, and service levels. Once you have these insights, you can use them proactively to base decisions on concrete customer feedback, while you also reduce the need for costly surveys.

"Customers are recipients of the goods, services, ideas or products that an organisation or individual provides” Oladayo Ibitoye (Ph.D) Insights from our August 2024 Knowledge Sharing Series, "Quality Service Delivery: Impetus for Customer Satisfaction and Retention" Signed,  The Administrators' Hub #customerservice #customersatisfaction #customerretention NB: To catch up on the presentation, please click on: https://lnkd.in/eG5mN6jS Do not forget to subscribe to, and like our YouTube page. Thank you.

🤔 What’s more important than delivery speed? ⌚ According to recent findings published by Scurri, it’s the reliability of deliveries. Customers now expect delivery time windows—and for those delivery promises to be met. 💡 Scurri reports that: ▶️ 47% of customers want an estimated day or time of day ▶️ 32% want a 1-2 hour delivery window ▶️ 21% a 3-4 hour window, and ▶️ 17% expect an estimate for morning, afternoon, or evening delivery 🙅♀️ Late or failed deliveries are not tolerated by customers and commonly result in negative online reviews. Accurate delivery estimates—and reliably meeting them—are crucial for ensuring customer satisfaction and driving long-term loyalty. 💡 See more ideas about what customers want from delivery services in the full article: https://lnkd.in/gJn_atWn 🚚 Also, learn how a reliable, professional Australian delivery provider Deliver In Person can help boost your customer lifetime value: https://lnkd.in/dF4-97tY #LastMile #CustomerExperience #ReliableDelivery #CustomerSatisfaction

𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 𝐓𝐚𝐥𝐤 𝐨𝐧 𝐇𝐨𝐭 𝐅𝐦 Topic : AUTHENTIC CUSTOMER SERVICE The past two weeks on the show we focused on customer service. Enjoy this Excerpt from the show. #thecorporatesummit #customerservice #customerexcellence

Discover the psychology behind customer loyalty and how Eucalyptus Media utilizes AI-driven strategies to nurture long-term relationships. Learn more at Eucalyptus-Media.com. 🤝📈

The daily capacity of your customer service directly impacts the number of service calls you can handle. This blind spot not only leads to missed revenue opportunities but also negatively affects customer satisfaction. The choke point lies in the capacity. When capacity is lacking, you’ll see breakdowns in customer service, prompting a long queue of unanswered calls. Learn how field service leaders are attacking this low-hanging fruit in customer service from our full episode 👉 https://lnkd.in/dxWG3VUq

DDU / DDP shipping - the topic on EVERYONES mind right now 🤔 Nala is back, giving us world class insights into how shipping DDU can negativity impact international customer loyalty and retention 😅 Drop myself or Emily Young a message to find out how we can help! 📫 #TheEcommerceOS #EcommerceEvolved Swap

Strong brands are defined not only by quality products but also by customer loyalty. At GIVET, we know that only through fostering lasting relationships with customers we can truly grow. 💡 The YoY data indicates that retention rises among returning customers with 3+ purchases 📈 These insights help us to understand our customers and prioritize them even more. We are committed to deepening your trust and enhancing every customer interaction through personalized experiences and responsive service. Because you–our valued partners and consumers–are the heart of GIVET’s success. 💙

Yes, Kieron W. 🤩 That's another problem solved, a ticket closed on our system and a response in our customer satisfaction survey, which means we can plant another tree in our Ecologi | B Corp™ forest 🌳 #TestimonialTuesday #CustomerReview #Shropshire #MSP #ManagedServiceProvider #ShropshireBusiness