Cleveland Magazine’s Post

In 2005, I took a leap and left Rome with a dream: to bring the authentic taste of Roman-style pizza to London. With Arancina, my family and I built something more than a pizzeria—we built a community, a place where authenticity, flavor, and values come together. From training as an in-house chef to mastering every aspect of restaurant operations, I’ve learned that passion and dedication are the real recipe for success. 🍕 What’s the biggest leap you’ve taken in your career? #EntrepreneurJourney #FamilyBusiness #ArancinaPizzeria”

If you're considering starting a restaurant, here are four rules to get you started.

"The customer is always right" Is destroying your restaurant. Controversial? Maybe. True? Absolutely. Here's what 35 years in kitchens taught me: Great restaurants don't have customers. They have standards. When you compromise your standards: - Staff morale drops - Quality suffers - Culture dies - Profits vanish The new rule: "The right customer is always right." Build your standards. Stick to them. Watch your business transform. Agree or disagree? → Follow me,Simon Zatyrka 🔪🔥🥄 for more unpopular truths about restaurant success #RestaurantSuccess #HospitalityTruth #Chefs #Leadership

Inspirational leadership makes the world a better place! Check out our feature for Morale Matters on NBC Channel 3 News this morning live at the Las Vegas Convention Center for the Bar & Restaurant Expo! We'll be back shortly moderating 2 panels at 3 pm and 4 pm in room 222. 😃💡 #barandrestaurantexpo2024 #bre2024 #ksnv #lasvegasnews #inspirationalleadership #channel3news

Quality. Went from a 1980s buzzword to table stakes in many industries. Fast food…not so much. One exception is a chain that builds garish teal drive-through restaurants with a giant burger, drink, hot dog and fries stuck on the front. Pal’s Sudden Service has only 31 restaurants in Tennessee and Virginia. Employees receive 120 hours of training before serving their first customer. Very fast (sudden?) and accurate service (4x the service speeds of competitors). Ongoing quizzes to maintain proficiency. And the first restaurant to earn the Malcolm Baldrige National Quality Award (joining the ranks of hospitals, schools, and luxury hotels that typically compete for it). A fellow Baldrige award winner worked at Pal’s for a day – he called it one of the best-managed companies, with employees well trained, never given more than they could handle, respected, and given growth opportunities. The result: steady same-store sales, market share growth, and die-hard fans of both their food and service.

Everyone’s been asking about our time at the 2024 National Restaurant Show. We consulted with a lot of busy kitchen leaders, attended educational events and connected with other industry leaders. Read our full recap here: https://ow.ly/mZ2o50SeC23 If you missed us, book a one-on-one meeting with our team to learn more about how we can help control the kitchen chaos. #restauranttechnologies #nationalrestaurantshow

Obviously, the big news of the week in the retail world when it comes to leadership changes. We are a big fan of what Chipotle has done with their "Chipotlane" concept and what the brand has done for customers over the years, so it will be interesting to see how the new CEO does! Niccol did some great things during his tenure. As a player working with some of the top companies in the retail space, we know that with great brands, there is never a dull moment and things change! As they say....when one door closes, a new one always opens. Good read on the change that will influence two premier companies. #retaildevelopment

🔸 It's no wonder wine sales are down! The amount of servers, bartenders and even sommeliers that cannot answer the basic questions about wine (& spirits) is scary... and a seismic shift from just a few years ago. 🔸 Remember when it used to be "nice" to have your staff members better trained than your competition? Now it's imperative, and can easily set you apart from your competitive set. 🔸 How can your employees show enthusiasm and passion about topics they aren't well versed in? 🔸 I can create a custom educational experience for your employees today! ✔ https://www.somm.site #wine #education #hospitality #hospitalitymanagement #management #leadership #restaurant #restaurantmanager #sommelier #learning #fyi

Daily Dollop of Wallop #70 Here is a question for you. Would you go out of your way to book a table at a restaurant where they were awarded with having the 'Best UK Sommelier'? The coveted prize was awarded to a gentleman this week, that needed to demonstrate certain skills, produce a more than competent set of answers to a written examination and complete some quite rigorous tests, all with the aim of being awarded 'Best UK Sommelier. For the individual, I imagine it is a dream or ambition realised and so it's a wonderful accomplishment and, I would like to think, it opens many doors and would enable him to become a key person of influence within his field. I do genuinely wonder, though - do guests in a restaurant see this as a reason to dine and spend money in said establishment? Is this accolade bestowed upon him and the place he works in (Ok, it is Berry Bros in this instance but, picture this scenario as a restaurant) enough of a pull to bring people in? I have a view on these types of competitions and the pressures it puts the guys and girls that take part under. Does the reward, recognition and career development opportunity warrant the outlay of work and stress? Very keen to hear some thoughts. Leverage your beverage.

Today's the last day to visit our team at the Restaurant Leadership Conference in Phoenix! How can our SafePoint solutions help your #restaurant? ✔️By saving you time ✔️By saving you money ✔️By reducing risk and increasing security Swing by booth 224 to learn more about the benefits of implementing SafePoint into your restaurant. #RLC2024 #CashHandling