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Our Founder, Jimmie Lee, latest feature on the Business Journals Leadership Trust Expert Panel, where he shares guidance along with his industry peers on: 📜 7 ways to measure and leverage ROI metrics for customer service 📝 His guidance is to: "Track any deviations in customer reaction" #bizjournals #businessleaders #jlee #aeonaai

Our Founder, Jimmie Lee, latest feature on the Business Journals Leadership Trust Expert Panel, where he shares guidance along with his industry peers on: 📜 7 ways to measure and leverage ROI metrics for customer service 📝 His guidance is to: "Track any deviations in customer reaction" #bizjournals #businessleaders #jlee #aeonaai

Can Creative Leaders Balance the Books?🤔   Metrics don't always tell the whole story. These strategies can help improve customer satisfaction and potentially lead to increased revenue in the long run. Some straightforward and practical advice. Worth checking out!   Craig Dickson   #bpo #outsourcing #leadership

Customer expectations are evolving rapidly with the rise of AI and 24/7 connectivity. Read on to discover how companies are adapting to these changes, why blending technology with personal touch is essential for outstanding customer service and insights from our very own, Shaun Abrams, about the latest industry trends. Feel free to reach out if you have any questions or need support in navigating these shifts! #CustomerExperience #AI #Innovation #CustomerService

[Daily Case Analysis] Let's sharpen your strategic thinking skills 🧠 Consider this: An IT service provider that caters to businesses is struggling with increased customer service inefficiencies. What's the challenge? As their customer base has expanded, the firm has experienced a surge in customer service requests. Their current system is in need of an overhaul as it lacks the technology and processes to accommodate the increased demand. Calls and tickets are not resolved in a timely manner, leading to customer dissatisfaction and service cancellations. How would you approach this situation? Here's our analysis: https://lnkd.in/eHDiVtP4 What did we leave out? Leave your thoughts, advice, and critique below. 👇 Follow for more daily case studies! #casestudy #customerservice #serviceexcellence #management #strategy #consulting #leadership

How much value are your customers getting from your products? Net Promoter Scores are one tool to answer that question but there is another: Customer Surplus Value https://lnkd.in/eKXPSfFe The idea, drawn from economics, is to ask customers how much money they’d need to be given to give up your product for a period of time. The more money it would take for them to accept, the more valuable the product #leadership Harvard Business Review

The Customer Experience Triad The Customer Experience Triad identifies the three main areas in which customer service must do well to successfully keep the revenue coming. When adopted by the team, the Triad provides a framework for organizing customer service activities and initiatives. Any business owner who wants to get their organization unstuck from mediocre growth or stagnation should take a look @The ReWild Group LLC growth methodology, which is based on 30 years of research looking at over 1,300 businesses in dozens of industries. If you need help identifying which systemic elements are missing in your organization and hold it back from the growth you know it can achieve, I am a long term certified ReWilder. Perhaps we should talk. #becauseworkmatters #leadership #ref

Transform your customer experience with data-driven leadership ✨ In today’s fast-paced business world, understanding and meeting your customers’ needs is key to success. But how do leaders effectively track and improve customer satisfaction and sentiment? Our latest blog post dives deep into the world of metrics and data analysis, offering valuable insights and practical strategies employed by successful leaders. 🚀📉 https://hubs.ly/Q02ryQZn0 #CustomerSatisfaction #CustomerMetrics #DataDrivenLeadership

[Daily Case Analysis] Let's sharpen your strategic thinking skills 🧠 Consider this: A rapidly expanding technology firm is grappling with challenges tied to its Voice of the Customer (VoC) program. What's the challenge? Despite a 200% increase in customers over the past two years, the company has been unable to adequately capture, analyze, and act upon customer feedback. As a result, the organization is missing crucial insights that could drive product innovation and improve customer experience. How would you approach this situation? Here's our analysis: https://lnkd.in/e6Q2fvJ3 What did we leave out? Leave your thoughts, advice, and critique below. 👇 Follow for more daily case studies! #casestudy #voiceofthecustomer #voc #management #strategy #consulting #leadership