Head of Finance at CCI South Africa | Driving value in BPO, Technology & Financial Services | It always seems impossible until it's done.
Can Creative Leaders Balance the Books?🤔 Metrics don't always tell the whole story. These strategies can help improve customer satisfaction and potentially lead to increased revenue in the long run. Some straightforward and practical advice. Worth checking out! Craig Dickson #bpo #outsourcing #leadership
CCO, CMO, Director Ergon Retail, Queensland Theatre, Jobs Queensland
Great to talk with CXFocus Newsletter on the evolution of the role of the Chief Customer Officer (CCO). In this CXFocus interview you can hear my take to uncover the secrets of a successful CCO. #CCOs #CustomerExperience #CustomerCentricity #Leadership #CXFocus https://lnkd.in/g5h6ZtK3
IIT Roorkee | Blogger | Greenfield Projects, Growth Strategy & Execution, Business Operations, Service Delivery, Customer Experience | MAPFRE, Reliance & Tata Motors
Building a Client-Centric Service Delivery Team is key to driving long-term success. Focus on understanding client needs, proactive communication, and delivering value at every step! Learn more: https://lnkd.in/dBerFA9b #CustomerSuccess #ClientExperience #ServiceDelivery #Leadership #BusinessGrowth
Helping you communicate with your team, customers and communities - CorEthos Owner/Founder
Your daily dose of communication & leadership tips are ready to read! We hope you’ll want to check it out! We aim to tackle one of our pillars in a way you might have yet to consider. Fresh insights await. Intrigued? Grab your coffee, tea, or matcha, and let's dive in. Leveraging Customer Feedback for Operational Improvement
Take a look at these helpful insights from our very own CEO, Michael Lazar, as he speaks on the power of customer feedback analysis in enhancing service quality. Check out his latest Q&A with Customer Relations where he delves into practical strategies and personal anecdotes on turning feedback into actionable improvements. Don't miss out on his expert advice that can transform the way we approach customer service! 🔗 Read the full article here: https://lnkd.in/gWWveGjX #CustomerFeedback #ServiceQuality #Leadership #BusinessInsights
Customer expectations are evolving rapidly with the rise of AI and 24/7 connectivity. Read on to discover how companies are adapting to these changes, why blending technology with personal touch is essential for outstanding customer service and insights from our very own, Shaun Abrams, about the latest industry trends. Feel free to reach out if you have any questions or need support in navigating these shifts! #CustomerExperience #AI #Innovation #CustomerService
Exceptional customer service isn't just a goal—it's a necessity. Read more: https://bit.ly/4dIcyG2 #CustomerService #CustomerServiceLeaders #CXSuccess #Leadership
Business, Security & Technology Expert | Passionate About Technology and Elevating Businesses Beyond Their Limits | Change Leader and Innovator
When companies focus on client strategies to drive growth, they can better make use of #feedback to develop the capacity for iteration. While this has been something I have learned over time through my experience in contact centers, the concept applies broadly to any organization looking to scale strategically. When customers are a priority, their experience is an invaluable tool for future planning. #Leadership #ContactCenters #CustomerSuccess
On Tuesday, I discussed the 5th key skill from the "8 Key Skills of Successful Business Leaders"—Creating a Customer-Centric Culture. Did that post resonate with you? I recently came across an insightful article titled “How To Create a Customer-Centric Culture in 9 Steps.” One point that stood out to me was number 6: ‘Hire customer-oriented employees.’ Creating a customer-centric culture goes beyond just focusing on customers—it starts with the employees. Hiring individuals who naturally prioritize customer satisfaction is crucial for fostering a culture that consistently puts customers first. How are you incorporating customer-centric practices into your hiring process? https://lnkd.in/gfimdnJB #findyourwaywithrenee #leadership #8keyskillstosuccess #customersfirst
Discover the inspiring journey of Dove Soft Ltd., a leading player in the digital marketing and communication industry. Under the visionary leadership of Muktesh Narula, Dove Soft has revolutionized the sector with innovative solutions and exceptional services. Learn more about their story of growth, innovation, and leadership. Read the Article Here: https://lnkd.in/gD9rJE7q . . . . #digitalmarketing #communicationsolutions #businessgrowth #innovation #industryleaders #successstory #techinnovation #marketingexcellence #leadership #visionaryleaders #techleaders #companyjourney #digitaltransformation #businesssuccess #marketingstrategies #corporatestory #innovativesolutions #techindustry #digitalsuccess
B2B marketer and product manager building products and strategies to help the next generation of companies succeed in Singapore. EDB, Ex-Endeavor Global, Enwise, YearUp.
Reviewing Forrester's piece "The Pathway To Customer Obsession", there are plenty of good takeways on how to develop a top-tier customer experience by being obsessed with customer needs: https://lnkd.in/geeGX87N Customer obsession is a business philosophy that prioritizes the customer experience above all else. It is a commitment to understanding and meeting customer needs, ensuring that every aspect of a company’s operations is aligned with creating value for its customers. This approach not only enhances customer satisfaction but also fosters loyalty and long-term success. According to the latest literature, companies like Amazon, The Walt Disney Company, and Starbucks are some examples of how market leaders exemplify customer obsession through their relentless focus on the customer experience. - Amazon, under the leadership of Jeff Bezos, has built its entire business model around the idea of customer satisfaction. Bezos famously stated that Amazon views its customers as "invited guests to a party," emphasizing the importance of making every interaction a positive one. - From its inception, Walt Disney instilled a culture that placed the customer experience at the forefront. Disney parks are meticulously designed to ensure that every guest feels special, with staff trained to anticipate needs and exceed expectations. For instance, Disney has implemented strategies such as placing trash cans every 30 feet in its parks, based on studies of guest behavior, to maintain cleanliness and convenience. - Initially focused on product innovation, Starbucks has shifted to prioritize the customer experience through its mobile app and loyalty program. The app personalizes the ordering process by remembering customer preferences, recommending new products, and providing rewards based on past purchases. This shift has made customers feel valued as individuals, enhancing their overall experience with the brand. In building The Workshop, the team has tried to adopt a similar customer-obsessed approach. The Singapore Economic Development Board (EDB) Workshop offers personalized sessions for business leaders looking to expand into Asia. By focusing on the specific needs and questions of each participant, The Workshop ensures that every session delivers tailored insights and actionable advice to address the unique challenges faced by businesses. What's your take on being customer obsessed? Drop your views in the comments below! Oh yes, and if you're interested to check out what the Workshop is about and claim your free Workshop, visit us here: https://lnkd.in/g8fjNbKN SzeKi Sim Si Wan Leow Zhilin Sim Natalie T. Rovik Robert Jia Qi Chua 蔡佳琦 Steve Dawson Dario Acconci Graham James Lim Eric Xu Thomas Jeng
