CX Today’s Post

Offering More Than Just Coffee: Creating a Memorable Customer Experience Watch the full episode here: https://lnkd.in/eURUEbPu

Offering More Than Just Coffee: Creating a Memorable Customer Experience Watch the full episode here: https://lnkd.in/eKjE5PA7

Offering More Than Just Coffee: Creating a Memorable Customer Experience Watch the full episode here: https://lnkd.in/eKjE5PA7

How do you measure customer experience? 🤔 Personally, my favorite way to measure CX is this simple framework: For every one-to-one interaction you have, there are three possible outcomes for the other person. At the end of the exchange, they’ll feel better, worse, or the same as they did before. Here’s a secret to not only great customer experience, but also to making your entire life better: try to make as many interactions as possible net positive experiences. Check out episode 10 of The SUPER AMAZING Show to learn more. #customerexperience #customerservice #customerfeedback

Just completed another step in my formation! One of my key takeaways: ensuring coherence across all touchpoints is essential to enhance the final customer experience.

CLIENT DELIGHT in Action! Here’s a glimpse of our live workshop, "CLIENT DELIGHT: STRATEGIES FOR EXCEPTIONAL SUPPORT & SATISFACTION", where our amazing clients are diving into top-tier strategies for delivering outstanding customer experiences. It’s all about creating lasting impressions, building trust, and exceeding expectations—one interaction at a time. #ClientDelight #CustomerSatisfaction #ExceptionalSupport #HCMNexus #CustomerSuccess #BusinessGrowth

Why Human Connection is Key in Customer Service In this engaging chapter, explore how human connection reshapes customer experiences. Our speaker emphasizes the importance of genuine customer service and care, especially in high-end settings. Discover how emotional bonds influence our choices and expectations in the marketplace. Watch the full episode at https://lnkd.in/ePBrDt8b #HumanConnection #CustomerService #HighEndExperience #EmotionalBond #CustomerCare #QualityProducts #BusinessEthics #ConsumerExperience #PersonalTouch #ServiceExcellence

Emphasizing your ability to provide excellent customer experiences can significantly strengthen your business. Some ways I do this. I use a guest-centered approach. My focus is on delivering top-notch customer experiences ensuring that guests feel heard, valued, and understood. No relationship has any bearing unless you build trust. This helps me create excellent customer experiences . When guests trust you, they are more likely to rely on your expertise #aboveandbeyondwithelizabeth #customersupport #guestservices #providingexcellentguestservice

🚀 This week’s customer experience video is all about what to do when our customers ask for something we can't provide. 🌟 Instead of saying, "my boss won’t let me," let's focus on solutions! 1. Listen Actively: Understand their needs. 2. Demonstrate Empathy: “I know this is frustrating.” 3. Focus on Solutuons: “Here is what I can do.” 4. Tone Matters! Every challenge is an opportunity to demonstrate our commitment to customer experience. 💪✨ #CustomerExperience #SolutionsFocused #Extraordinarycustomerexperience

Exceptional customer experiences begin with the right tone.