Daniela Moraes Astray’s Post

Merkle's diving into business leaders' priorities, and whether they're aligned with meeting consumer expectations. Our previous study provided insights into consumer attitudes and brand interactions. In the second installment of our 2024 CX Imperatives research, we uncover what sets CX Leaders apart. If you aren’t a leader yet, don't worry—small tweaks can put you on the path to CX excellence:

Winning in Today's Experience Economy: What CX Leaders Do Differently

Winning in Today's Experience Economy: What CX Leaders Do Differently

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