David Zuniga’s Post

🚗 Why Do Car Dealers Struggle with Customer Service? 🚗 Too many dealerships are losing sales and customers due to poor customer service. From long wait times to unresolved complaints, these issues are costing many #cardealerships big. In our latest article, we break down why this happens and share simple strategies on how to fix it. Check it out for actionable tips to boost customer loyalty and revenue. 👇 https://lnkd.in/e6jfKREy #CustomerService #AutoIndustry #DealershipSuccess #CX #AutomotiveSales #10xCustomerService

Your team effect keeping customers Here is a blog post on how dealerships can retain customers based on the information provided in the article: Keeping Customers Coming Back: 4 Research-Backed Tips for Dealerships In today's highly competitive automotive landscape, retaining loyal customers is crucial for the success of any dealership. A recent survey by DriveSure revealed some eye-opening insights on what it takes to keep customers satisfied and coming back. 1. Prioritize a Positive Customer Experience The data shows that a staggering 56% of customers might stop going to a dealership after a bad experience[6]. This underscores the vital role that dealership staff play in shaping the customer's perception. Ensuring your team provides a pleasant, personalized, and efficient experience at every touchpoint is essential. 2. Follow Up After Sales and Service The article highlights the importance of proactively reaching out to customers after a sale or service visit[6]. This demonstrates your commitment to their satisfaction and can help identify any issues or concerns early on. Regular check-ins can go a long way in building long-term loyalty. 3. Leverage Customer Feedback Collecting and acting on customer feedback is crucial for understanding their evolving needs and preferences[6]. Implementing a system to gather insights, whether through surveys, reviews, or direct conversations, can help you make data-driven decisions to enhance the customer experience. 4. Maintain Consistently High-Quality Service Customers expect a seamless, high-quality experience across all aspects of the dealership, from sales to service[6]. Ensuring your team delivers exceptional service, from the first interaction to the final touchpoint, can help solidify your reputation and keep customers coming back. By focusing on these four research-backed strategies, dealerships can cultivate a loyal customer base and stay ahead of the competition. Prioritizing the customer experience, proactive communication, data-driven decision-making, and consistent service excellence are the keys to retaining customers in today's dynamic automotive market.

Simplify your logistics management with automated tracking. Our expert advice can help your business reduce errors and improve customer satisfaction. Contact us today for more insights: www.idsplhub.com #logisticsmanagement #supplychain #automation #efficiency #tracking #customersatisfaction #businessgrowth #experttips #logistics #shipping #supplychainmanagement #optimization

👀 Free Customer Service for Dealerships? Yep, It’s Possible! 👀 Running a dealership is hard work, and customer service challenges can feel like an uphill battle. But there’s a way to enhance your customer service without blowing your budget! In our latest article, we break down simple, free strategies that any dealership can use TODAY to create a better experience for customers. From training your team to leveraging feedback, these tips can move the needle and help you turn potential issues into opportunities for long-term loyalty & a boost in sales. Customer service doesn’t have to cost a fortune—it just takes a commitment to doing it right. Read more here: https://lnkd.in/e5VhvHyv What does your team do to improve customer experience? Let me know 👇 #AutoDealerships #CustomerService #AutomotiveIndustry #DealershipSuccess #CustomerExperience #10xCustomerService

In customer-facing industries, encountering situations with upset or angry customers is likely. So, how can dealerships effectively address concerns and still deliver customer satisfaction? Discover strategies in our latest blog post: https://lnkd.in/ebWyNv6f #CustomerSatisfaction #Dealership #VanguardDealerServices

🚗 Can Customer Service Really Help Stellantis Win Back Market Share? 🚗 In an industry where customer trust is everything, automakers like Stellantis face increasing challenges. With competitors offering more personalized experiences, there’s one powerful tool that can make all the difference—outstanding customer service. In my latest article, I explore how customer service can be Stellantis’ secret weapon in regaining consumer confidence and boosting market share. Here’s what I dive into: ✅ Why customer experience is now a key differentiator ✅ The role of proactive service strategies in creating loyal customers ✅ How transparent and honest communication can rebuild trust It’s not just about selling cars anymore... 👉 Read the full article here: https://lnkd.in/enMCUJjw #automotive #customerservice #stellantis #customersatisfaction #dealershipmanagement #brandloyalty #marketshare #CX #10xCustomerService

Is the customer experience getting worse despite companies trying to improve customer service? Do you as a customer find it is getting worse these days? The other day I spent 1 hour 15 minutes on a live chat to a human at Eventbrite for what should have been no more than a 15 minute conversation on the phone. They suspended my account which meant I couldn't log in, in the event of a customer issue they advise you log in to your account and contact support, yet I couldn't log in to my account because they had suspended it. Today the Zoom BOT tells me it doesn't understand my question, so it gave me two options, none of which were right, but I tried to follow them in case they resolved my issue, but they didn't. The other week I had a car in limp mode with a DPF issue and was told by a main dealer they could fit me in in two weeks time. Another main dealer wanted to charge me £250 for a diagnostic check and they would fit me in within a week. I found a DPF specialist who fitted me in the following day, and charged me £220 to clean the DPF in situ, he gave me a full diagnostic check of the associated components to make sure a clean was the only issue, and showed me all the readings of before and after. I have spent many hours in meetings where we were told that we need to create new campaigns to attract older vehicles in to the workshops, to make it a better proposition for customers to stick with a main dealer after the manufacturers warranty has expired. Sell service plans to lock customers in to the brand ( I bought a service plan for a Mercedes and was glad I did). Offer a reduced labour rate to compete with the independents for older cars. Maybe, just maybe, the industry needs to start thinking from the customers perspective instead of from a business perspective? Because it seems to me that the more companies try to improve their customer service, the worse the customer experience becomes. Discuss........... P.S. I am just going to put this out there, a lot (not all) of Service Advisors are not main dealer customers and so do not understand how the customer feels when they tell a customer they can't fit them in for two weeks because that is what the computer says.

🔧 From scheduling to stock management – See how TechMan transformed Kettering Motorist Centre! With TechMan, KMC has streamlined workflow, reduced supplier phone calls, and improved customer communication—all on one platform. Discover how TechMan helped them boost productivity and customer satisfaction! https://bit.ly/4fi6Ye9 #TechManGMS #EfficiencyBoost #CustomerExperience

Chatbots help automate customer service and improve customer satisfaction. As a sales manager, I see how our clients use chatbots to quickly and efficiently answer user questions. Want to learn more about chatbot implementation? Contact me for a detailed consultation. #CustomerService #ChatbotAutomation #CustomerSatisfaction #SalesManager #EfficientSupport #ClientSolutions

The key to long-term success in the automotive industry? Outstanding customer service. In today’s competitive landscape, it’s not just about fixing vehicles; it’s about creating memorable customer experiences that build loyalty and drive repeat business. This blog dives deep into how Automotive Training Network empowers dealerships to elevate service standards and deliver unmatched customer value. Explore proven strategies to: ✔️ Enhance communication with customers ✔️ Build trust and transparency ✔️ Foster long-term relationships Whether you're an industry veteran or just starting, these insights will transform how you approach customer service. Read more: https://lnkd.in/g4fD5egE Your customers deserve nothing less than excellence. Let’s set the bar higher! #automotiveindustry #customerservice #automotivesuccess #dealershipgrowth