The Role of Completely Satisfied Behavioral Health Customer Service 1. Patient-Centric Approach: Cura Hospitality’s platform emphasizes a “one patient at a time” strategy, enhancing patient satisfaction and supporting their healing journeys. This approach aligns with the broader goals of healthcare to provide personalized care. 2. Service Excellence Training: Associates undergo extensive training to ensure exceptional service, focusing on presentation and interaction. This includes server etiquette and creating visually appealing dining experiences, which are crucial in behavioral health settings. 3. Meal Service Standards: Cura prioritizes fresh meal preparation and individualized food preferences, crucial for patient recovery, especially for those with substance abuse or mental health challenges. The BeWell Kitchen initiative connects culinary education with health, empowering both patients and staff. 4. Innovative Engagement Tools: Tools like Cura’s Conversation Starters help staff connect meaningfully with memory-impaired patients, enhancing the overall patient experience. This approach fosters connection and engagement, vital in behavioral health care. 5. Supportive Workplace Culture: Initiatives like suggestion boxes for menu items, employee recognition boards, and special perks during events (e.g., National Nursing Week) promote staff satisfaction and retention. Understanding employee motivations through “stay interviews” helps create a positive work environment. 6. Commitment to Client Goals: Cura’s commitment goes beyond dining; it aims to enhance the overall goals of healthcare facilities through dedicated service, compassion, and innovative solutions. 7. Leadership Vision: Under the leadership of Trish Spellman, Cura emphasizes the importance of creating a festive and supportive atmosphere for both patients and staff, making dining a significant aspect of the recovery process. Cura Hospitality’s approach demonstrates how enhancing dining experiences can lead to better patient outcomes and improved staff engagement in behavioral health settings. This holistic strategy is essential for healthcare executives looking to improve their facilities' service quality and patient satisfaction. Let’s connect and discuss how we can transform dining experiences in healthcare settings for better patient and staff satisfaction! #Moments
Cura Hospitality’s “Completely Satisfied Behavioral Health,” a customer service platform, exceeds dining expectations through a one patient at a time approach, and more importantly, increases patient satisfaction through a healing journey…all while supporting client goals. Read more about how we support facilities including Indiana State Psychiatric Hospital Network where Cura’s Amanda Tidwell, a CFPM and director of dining services, makes an impact for patients and staff. Read more in the link here. https://lnkd.in/eQAKgwPg #Behavioralhealth #diningexperiences #customerservice #individualizedfocus #healingjourney #training #CuraProud!
