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DVA is not associated with this job post. Customer Success Manager, Global https://lnkd.in/gCYheKpj What you’ll be doing Serve as the primary point of contact and advisor for a portfolio of up to 20 customers, building and maintaining strong relationships through ongoing support and regular check-ins (e.g. QBRs) Understand customers ’ business challenges and help them resolve those using systematic market and consumer research/ provide strategic guidance on how to leverage consumer insights to meet those Prepare and conduct client workshops and training to educate customers on means of modern market research and empower them to leverage the potential of insights Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio Manage renewals and extend customer subscriptions by preparing offers, negotiating prices, and documenting relevant insights Identify growth opportunities and work with the sales organisation to raise awareness for the value of customer insights across the organisation Continuously gather customer feedback and be the voice of the customer internally in cross-functional collaboration with other departments. #jobshiring #jobsearch #jobs #jobsearching #jobseekers #job #hiring #jobseeker #nowhiring #jobinterview #jobopportunity #recruitment #hiringnow #jobvacancy #jobsite #career #jobhunting #jobseeking #jobopening #jobhunt #jobfair #jobposting #jobalert #employment #work #resume #jobsearchtips #recruiting #careers #jobstopper

DVA is not associated with this job posting Customer Success Manager https://lnkd.in/g7vjfhep RESPONSIBILITIES Build and maintain strong, long-lasting client relationships through being a trusted guide and valued collaborator Keep current on our evolving solutions and identify opportunities for your assigned customers to improve their business (and our revenue) Ensure the timely and successful delivery of our solutions according to customer needs and objectives Predict, track and report on account metrics (e.g. customer satisfaction, quarterly/annual revenue) Assist in the negotiation of contracts and service agreements to achieve profitability targets Deftly and elegantly deal with periodic challenging client requests and issue escalations #jobposting #jobs #jobsearch #job #hiring #jobopening #jobhunt #recruitment #jobsearching #employment #jobvacancy #jobopportunity #jobseekers #jobfair #nowhiring #jobshiring #jobinterview #recruiting #career #jobseeker #jobhunting #jobalert #careers #hiringnow #work #joblisting #jobopportunities #jobvacancies #jobseeking #dreamjob

DVA is not associated with this job. Customer Success Advisor -Britain https://lnkd.in/gAGequ8u Role objectives Represent the company to our customer effectively by developing comprehensive knowledge of its offerings Maximise conversions and customer base growth through building strong relationships with customer and an awareness of their needs Achieve daily, weekly and monthly KPIs Conduct incisive and insightful research of markets and competitors Ensure customers' pain points are addressed to the right team and solved asap Take all measures, go above and beyond, to ensure customers needs are met whether this is through the onboarding process or when they have become a member Accumulate feedback from the clients and share product improvement ideas KPIs/Targets As a Customer Success Advisor, your role will include daily/weekly/monthly targets set by your Manager and in alignment with the overall customer conversion strategy. Responsibilities Service will extend across all channels including our in-app live chat, phone, email, and video call. Develop and maintain thorough knowledge of the company and all its products. Efficient at following and creating procedures. Proactively approach clients, using outside-the-box thinking to develop new and unique sales tactics Work with Account Managers to design industry-specific outreach efforts Conduct month-end and year-end close processes Provide our customers with a world-class experience #jobseeker #jobsearch #jobs #job #jobseekers #hiring #jobsearching #recruitment #jobhunt #career #jobvacancy #jobinterview #employment #loker #nowhiring #jobboard #jobopportunity #recruiting #jobopening #resume #jobshiring #careers #work #interview #hiringnow #jobfair #recruiter #jobhunting #vacancy #jobseeking

𝗥𝗼𝗹𝗲: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 𝗬𝗼𝘂𝗿 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: Be the trusted point of contact, guiding customers from onboarding to success. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: 1. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻: Handle inquiries, solve issues, and drive satisfaction.  2. 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗕𝘂𝗶𝗹𝗱𝗲𝗿: Proactively monitor client health and engage for success. 3. 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝗙𝗶𝗻𝗱𝗲𝗿: Identify upsell and cross-sell possibilities. 4. 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗼𝗿: Work with sales, product, and support for better outcomes. 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗕𝗿𝗶𝗻𝗴: • 1+ year in customer success or support. • Great communication and problem-solving skills. • Ability to manage multiple accounts with ease. • CRM experience? Big plus! 𝗔𝗣𝗣𝗟𝗬 𝗛𝗘𝗥𝗘: https://lnkd.in/gYvQtatu #customersuccess #customerspecialist #jobpost #openroles

DVA is not associated with this job opportunity. Customer Support Specialist https://lnkd.in/g5mU-rwV What You’ll Do Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members Address all customer concerns politely, using active listening skills to understand and confirm the information Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience Proactively monitor in-progress deliveries and take corrective action when necessary Manage non-standard delivery situations with professionalism, empathy, and urgency Effectively use Salesforce and other internal tools to accurate log interactions and solve issues Collaborate with team members from various Roadie departments to ensure seamless delivery experience... #techjobs #jobsearch #hiring #technology #careers #jobopportunities #jobhunt #jobseekers #jobmarket #jobposting #jobopening #jobalert #joblisting #jobvacancy #jobseeking #jobseeker #jobboard #jobs #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #cfbr #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #business #work

DVA is not associated with this job. Customer Success Manager (Japan) https://lnkd.in/gBfYKkxb Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. Our Customer Success Managers: Proactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. Act as a customer advocate within the company, representing their feedback and needs to relevant teams. Ensure timely resolution of customer issues, working closely across Carrot teams. Provide education and resources to customers to enable them to effectively use our products/services. Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. #employeeexperience #people #culture #hiring #talent #skills #passion #leadership #hr #humanresources #team #strategy #hrstrategy #business #team #careers #employment #jobs #hiring #job #jobsearch #recruitment #career #work #careers #recruiting #nowhiring #resume #jobhunt #business #jobseekers #jobopening #jobseeker #hiringnow #interview #jobsearching #vacancy #cfbr #education #jobinterview #jobopportunity #employmentopportunities

DVA is not associated with this job post. Customer Service Rep, USA https://lnkd.in/gRT6ETpm Job Description Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. Documents customer interactions and completes service requests to minimize customer effort or additional action. #innovation #management #digitalmarketing #technology #creativity #futurism #startups #marketing #socialmedia #socialnetworking #motivation #personaldevelopment #jobinterviews #sustainability #personalbranding #education #productivity #travel #sales #socialentrepreneurship #fundraising #law #strategy #culture #fashion #business #networking #hiring #health #inspiration

As a customer service specialist, I believe that listening is the foundation of exceptional service. I make it a priority to fully understand my customers' concerns and needs, ensuring I deliver personalized solutions. I employ a range of skills to effectively resolve issues, including: - Empathy: Understanding customers' perspectives and showing compassion - Problem-solving: Leveraging knowledge and resources to find solutions - Clear communication: Explaining resolutions and next steps in a concise and transparent way - Patience: Remaining calm and composed, even in challenging situations - Adaptability: Tailoring my approach to meet individual customers' needs - Product expertise: Staying up-to-date on our products and services to provide accurate information - Time management: Prioritizing tasks to ensure timely resolution - Positive attitude: Maintaining a friendly and helpful demeanour By combining these skills, I turn customer issues into opportunities for growth and satisfaction. Let's connect and explore how we can elevate customer experience together! #CustomerService #CustomerExperience #ServiceExcellence #Virtualassitant #linkedincommunity #hiring #recruiters

DVA is not associated with this job post. Customer Success Manager, US https://lnkd.in/gh-j-SNf Typical Functions: Collaborates with marketing to build customer references. Monitors and reports on key metrics to ensure sales targets are met. Troubleshoots minor issues and forwards larger problems to the appropriate party. Documents details of all calls and customer interactions. Responsible for managing a portfolio of accounts to foster long-term business relationships. Serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders, maintaining a focus on driving business value from onboarding through renewal. Deliver a proactive customer engagement strategy to drive renewals, product adoption, training, and revenue growth. Utilize the Customer Success Platform to establish and monitor customer KPI’s (platform usage, settings, customer sentiment, and more) to ensure the ongoing health of the relationship. #jobseeker #jobsearch #jobs #job #jobseekers #hiring #jobsearching #recruitment #jobhunt #career #jobvacancy #jobinterview #employment #loker #nowhiring #jobboard #jobopportunity #recruiting #jobopening #resume #jobshiring #careers #work #interview #hiringnow #jobfair #recruiter #jobhunting #vacancy #jobseeking

An account manager is a professional responsible for managing relationships with clients or customers. They typically work in sales or customer service roles, focusing on maintaining and growing existing accounts. Their duties may include understanding client needs, addressing concerns, upselling or cross-selling products or services, and ensuring customer satisfaction. Account managers often act as the primary point of contact between the company and its clients, fostering long-term partnerships and driving revenue growth. #LPU career planning