Drake & Morgan’s Post

The BIH Spotlight Awards are back, and nominations are now OPEN! 🌟 💫 For the third consecutive year, we invite you to nominate your colleagues, peers, and friends from the hospitality, food, and drinks industry for this prestigious accolade. The BIH Spotlight Awards recognise and celebrate ethnically diverse hospitality professionals' exceptional talent and achievements. There are various individual, business, and cuisine awards to choose from! For all 15 award categories, high-quality submissions are ESSENTIAL to ensure your nomination stands out, is considered for the shortlist, and, ultimately, is selected as a winner on the night. Our esteemed panel of industry-leading judges will select the winners for 13 of the 15 categories, while 2 winners will be chosen by public vote. Why do these awards exist❓ We decided to launch these awards after conducting an audit of all hospitality industry awards and finding that less than 2% of industry award winners were ethnically diverse. Having built a digital community of 14,000 over the past 4 years, we know that the talent is out there. We want these individuals to be visible, recognised, and celebrated for their remarkable contributions to our industry. Terms and conditions apply. Visit our website via the link in the comments for more details and to submit your nominations today! #awardsceremony #beinclusive #ukhospitality

The philosophy and principles of guest satisfaction are easy to understand and performed daily.

Click the link below to nominate your hospitality heroes!

Majority of us will ask our clients to provide us with a review or testimonial. But when was the last time you left a review? ⭐ ⭐ ⭐ ⭐ ⭐ Plenty of us will have positive experiences but forget to leave a review. Whether it be for a restaurant, contractor or shopping. It's so important that these times are recognised to enable the company to know what is going right and celebrate those wins. Many will be very hot to leave a negative review, so it's vital that this is balanced (where warranted) with spreading some positivity. Try to take 2 minutes now to leave a positive review for someone/place. If you can, try to recognise a staff member that stood out to you. I know that our team really appreciates it when they get a personal mention 😄

Great content & strategies! Excellent information!

Excited to be attending Restaurant Leadership Conference next Monday (well really Sunday) in Phoenix. This is my favorite conference of the year for a couple of reasons. I find the hallway connections are always great (the people you bump into at this conference are the widest array of concept's and scale). There is a nice mix of vendors as well and there is time to dig into items (whether that's with existing vendors or new potential vendors you can actually have time for a conversation). Informa Connect has clearly put a ton of thought into making sure there is enough time for these informal periods and the opening day activities are always fun (did a tequila tasting/cocktail making class last year and the year before some go kart racing). The drinks sessions, lunch periods etc. all facilitate and foster this seamless mixing. Finally I find that it's at a great time of the calendar right after Q1 has ended and we have been able to assess what's going right so far this year and what isn't. I find that other attendees are in a similar boat and thus the conversations are more vibrant and more focused. I do strongly suggest that operators of all sizes attend conferences like this one as the learning and development allows you to gain knowledge faster and from those further along the scaling journey than you are. Make time to work on your business rather than simply in the business as it will make you a far better operator. Not a sponsored post in anyway but just wanted to share my thoughts. Drop a comment below if you are attending as I'd love to see you there.

Great read! Experts talk about strategies to attract and retain top talent in the retail and hospitality industries. Learn about how transmitting transparency to achieve retention in these typically high turnover industries is helping to shift the balance 🚀

clarity and the insights are invaluable 🙃

🌟 How to Harness the Power of Hospitality 🌟 Even in the most unexpected places, the power of hospitality can transform interactions. Scott Elbin, founder of the Elbin Group, shares how a pleasant jury services clerk brightened his day and made him reflect on how approach and attitude can impact our everyday interactions. If a jury clerk can serve with hospitality, so can you! 🙌 🔑 Key Takeaways: 1️⃣ Attitude matters: A positive approach can turn even routine encounters into meaningful experiences. 2️⃣ Reflect on your interactions: Are you engaging with others in a perfunctory way? 3️⃣ Aim for “unreasonable hospitality”: Inspired by Will Guidara, Elbin encourages us to ask, "How can I make this experience unexpectedly positive?" In both personal and professional life, the way we serve others can make all the difference. #Leadership #Hospitality #PositiveMindset #CustomerService #EmployeeEngagement #ProfessionalDevelopment #ServiceExcellence #WorkplaceCulture

I’m really looking forward to joining this panel discussion with a great group of leaders from across the hospitality industry. We’ll be exploring some of the important trends shaping our field today, from design to operations, and where things might be headed next. Hope you can join us for what should be an insightful conversation #HospitalityIndustry #FutureOfHospitality #HospitalityLeadership #FoodAndBeverage #InnovationInHospitality #HospitalityTrends #LuxuryHospitality #HospitalityDesign #OperationalExcellence