Drew Koppen’s Post

Planning is everything...

Back in December I planned on buying some chocolates for Christmas for my buildings' maintenance team.  I learnt this useful tip from the Friends episode where Rachel and Monica made the Superintendent cookies and it stayed with me since.  I went to the website of a local small chocolates business and was ready to buy it all. Unfortunately, the chocolates' store website, was less keen on completing the sale and taking my money - I had to register my details first before I could see the products catalogue, the price was only visible when you drilled down to the weight, no option of multiple shipping addresses (had to go back and change my account details) and nowhere to be found was the shipping fee. When I finally got to the checkout, my card was not on the payment options !  So after all this work, I was left with no chocolates at all - Not to send, not for me (because of course I needed to sample) and not for any future Christmas gift. This got me thinking about how many small businesses with amazing products don’t give a thought to this important aspect of their business. And miss out on so many potential sales and future clients. It also made me think about how I  helped and guided companies on how to give better service to their customers. So why not use these skills and help small businesses that don’t have the resources big companies do to achieve the very same? I now help small businesses with their customer experience, retention and customer support. I share customer experience tips and info on my IG account (https://lnkd.in/edEG6P2n) so small business owners can learn to do it themselves if they want to. 

Did you know about our "Freshness loyalty program" benefits? "Please leave a comment below. A. Yes, and I love the exclusive discounts!  B. Yes, I enjoy earning loyalty points with every purchase!  C. No, but I’m excited to join and enjoy the benefits!  D. No , i prefer other options Join our loyalty program for exclusive benefits! Sign up now and start enjoying rewards today! 🎉✨ #RewardsProgram#Freshnessloyalty#CustomerAppreciation#ShopAndEarn

The best part about my job is sending tokens of gratitude to the team members of the restaurants that I work with each month. I measure the performance of each team member at each restaurant and tally the points they generate during each shift. Then I get to send prizes to the top performers at the end of each month! We recognize top performers in 2 ways so that we can give full-time and part-time employees an equal opportunity to be recognized: 1️⃣ Most total points for the whole month 2️⃣ Average points-per-shift for the month Some of the very kind responses I've received from recipients of these prizes: "Hey, I just wanted to let you know that I really appreciate that gift card. It came at the perfect time as it was just my daughter's birthday on the 31st. Thank you for all your love and insight as well. You're amazing." - Employee in Houston. "You are theee best. Appreciate everything you do!" - Employee in Denver. "Thank you, I really appreciate it. It’s refreshing to have someone care so much about the employees of a company. This is the first time I have had this sort of experience in a workplace and it’s refreshing to have my hard work recognized. Thanks again :) " - Employee in Chico, CA. For context, these prizes cost less than $200 per month per restaurant. These prizes are given with intention to team members who perform at a high level based on carefully designed expectations and a measurement system constructed by me and the restaurant operator. I can't think of a better investment of resources than showing gratitude towards the team members that rise to the occasion and consistently perform at a high level. I'm grateful to get to play a small part in these team members' employment journeys. I'm so lucky to get to help nurture their growth and development, and make their workplaces just a little bit better to work in. This video is a snippet of a weekly performance summary that I send to every team member at each restaurant. We are working on being more curious before convicting, asking more questions before drawing conclusions. This will, hopefully, lead to a more open-minded and understanding work environment.

There's still time to enter our giveaway! We are giving 10 truck drivers one $20 Dunkin’ Donuts gift card each to help you stay fired up and fueled on your travels! All you have to do is post a photo of you next to or in your truck on Facebook or LinkedIn and include #ShipWestgate in your post to be entered. You have up until September 21st to post. #ShipWestgate #3PL #Freight #Trucking #Transport #Logistics #TruckDrivers #SupplyChain

💰 💰 Tipping 💰 💰 !!!!! We should tip based on the level of service. Some recent encounters: ⏩ We had dinner at a local restaurant and had an excellent waitress. My husband tipped her based on her performance. As we were leaving, she came running after us thinking we made a mistake on the bill. We told her it was not a mistake. She started crying and profusely thanked us. ⏩We took family out on a holiday with a party of 6 and the gratuity was automatically added to the bill. My husband added to the tip in appreciation of their hard work on a holiday. The manager came running out to the parking lot to explain the gratuity was already on the bill. We explained that the tip was correct. He shook our hands in appreciation for his staff. ⏩I was traveling on business and was about to pay the bill via the portable handheld device that you bring to the table. The default options for the tip were 7%, 5%, 3%. No wonder restaurants can't keep staff. What's happening in the world of tips? Are people no longer being fair to service staff? Has the world stopped tipping for good service? I'm also one that believes if someone underperforms, the tip should align accordingly. What's your take on this situation?

Gift cards serve as a powerful marketing tool. When customers purchase a gift card for a friend, family member, or colleague, they are essentially introducing your restaurant to someone new. This creates a new opportunity for you to gain a customer who may not have visited your restaurant otherwise. Click the link in our bio to learn more about how we can help elevate your business. . . . . #PlastekCards #ElevateYourBrand #CustomPlasticCards #marketingmaterials #promotionalproducts #plasticcards #cardprinting #businesscards #giftcards

There's still time to enter our giveaway! We are giving 10 truck drivers one $20 Dunkin’ Donuts gift card each to help you stay fired up and fueled on your travels! All you have to do is post a photo of you next to or in your truck on Facebook or LinkedIn and include hashtag #ShipWestgate in your post to be entered. You have up until September 21st to post. #3PL #Freight #Trucking #Transport #Logistics #TruckDrivers #SupplyChain

🚚✨ Thankful Thursday: Celebrating Our Truck Drivers! ✨🚚 Today, let's give a huge shoutout to the unsung heroes of our highways—truck drivers! Here are 4 big reasons to be grateful for these road warriors: 🎉 1️⃣ Delivering our Essentials 📦🍎 From groceries to medical supplies, truck drivers are crucial in getting almost everything to us. Remember the paper product shortage during COVID-19? It reminded us how vital their role is. So, next time you cook a meal or receive a quick delivery, remember—it's thanks to a trucker! 2️⃣ Prioritizing Safety 🛣️🛑 Truck drivers undergo rigorous training to ensure everyone's safety on the road. They keep their distance and monitor their speed, making sure they drive as safely as possible. Next time you're on the highway, appreciate the professional handling it takes! 3️⃣ Caring for Cargo 📦❤️ Every delivery is handled with care. Truckers ensure that your items arrive in top condition, practicing safe driving and careful loading/unloading. Overall, truckers operate carefully and practice safe driving, loading, and unloading behaviors to ensure quality delivery. 4️⃣ Supporting Our Economy 💪📈 Trucks move 72.5% of the nation’s freight by weight—contributing to $791.7 billion in gross freight revenue in 2019 alone. Our economy thrives thanks to their tireless work. How Can We Show Appreciation? 🙏💖 * Thank a trucker. * Pay for their meal at a truck stop. * Give gift cards. * Send compliments to their company. * Offer discounts. * Provide meals and tokens of appreciation. * Share their stories and support driver recognition programs. Every trucker deserves our gratitude for keeping our daily lives and economy rolling. Let’s make sure they feel appreciated not just today, but every day! 🌟 #ThankfulThursday #TruckDriverAppreciation #RoadHeroes #EconomyDrivers

Here's a compelling way to highlight sending personalized messages for customer's special occasions: We Celebrate You! Birthdays, Anniversaries, and More! At [Dealership name], we value our customers like family. That's why we go the extra mile to celebrate your special occasions! * Personalized Birthday Wishes: A warm birthday message along with an exclusive offer on service or accessories shows you care. * Anniversary Appreciation: A note congratulating them on another year together, paired with a reminder of our convenient maintenance packages, keeps their car running smoothly for their next adventure. * Special Occasion Surprises: For major milestones, consider a personalized video message from the team or a surprise gift card for detailing. These small gestures create lasting impressions and strengthen your relationship with customers. They'll remember the dealership that truly cares, making them more likely to return for future purchases and service needs! #carsales #carsalesman #carsaleswoman #carsalestraining #salestraining #salestrainingprogram #achievegoals #knowledgeiskey #striveforsuccess