Dubbo City Toyota & Gilgandra Toyota’s Post

Case study: How a Luxury Car Brand improved their sales performance with our Incentive Program One of our clients in the Luxury Car space has always strived to outperform the world’s best luxury car brands, but faces stiff competition from other brands in this space in Australia. To help them master this challenge, we worked closely with them to craft and deliver the ‘Leaders Dealer Channel Incentive Program’. As a result of this program, our client achieved a 5% YoY increase in New Vehicles Sales in 2021. Here's how we did it: 1. Tailored Targets & KPIs: Every Sales Manager, Service Advisor, Technician, and other staff had specific KPIs, aligning their goals with the company’s core objectives. This meant that success was not only achievable but driven by both individual and team efforts. 2. Recognition & Rewards: Celebrating milestones and excellence, the program included quarterly competitions, annual study tours, and 'Leaders Reward Dollars’ – all aimed at recognizing top performance. 3. Omotenashi in Action: We demonstrated Omotenashi, the Japanese spirit of hospitality, to the Dealer Network, and ensured that they demonstrated the same spirit of welcome and respect to their customers. This allowed our network to deliver exceptional customer experiences to their clients throughout Australia. The Results: Despite the global challenges of 2021, our client saw a 5% increase in new vehicle sales, outperforming competitors like Mercedes-Benz, BMW, and Audi. This outstanding achievement was mirrored in the high engagement levels across the dealerships, with significant increases in website logins and satisfaction rates among staff. Through our Incentive Program we’ve not only created a more motivated and engaged workforce but also reinforced our commitment to delivering unparalleled luxury and customer service. If you’re interested in enhancing your company’s performance and driving excellence with a tailored incentive program, feel free to DM me. #IncentiveProgram #SalesIncentive #CustomerExperience #AutomotiveExcellence #SynchroMarketing #Omotenashi

Is Mazda North American Operations the new New Balance? Gen-Z are loving (vintage) Mazda's. But it doesn't seem like Mazda is ready to take advantage. This week in GOOD THINKING (link in my bio) I wrote about how “A hot car for people in their 20s is a Mazda Miata that you can then modify and have fun with." Nissans and Hondas are cool too. But one quick look at their socials and brand experience and it's evident that none of the brands are ready to attract Gen-A / Gen-Z fans the way they could. They aren't stan accounts. Every post is about the current line (logical but misguided). There is such a big opportunity here. As luxury brands have learned from dupes, people want entry-level ways to engage with the brand (that's why there are so many luxury brand coffee shops and hotels opening). Mazda, Honda and Nissan Motor Corporation have an opening. The window is there and they should make it a door.

When Things Don't Turn Out the Way You Desired? Back in 2017, I went to the Ford dealership in Memphis to get a new company car for my work travel. The dealer told me it was sitting behind the showroom, gave me the key, and didn't walk with me to the car. I quickly found out why he stayed behind. The car was a burnt-orange mid sized SUV. It was probably the last car on the lot that I would have selected that day. It was also evidently one the dealership couldn't sell, and a nice company provided rental was their way of getting it off the lot. Three years later, I left the company and bought that vehicle from them during Covid when used vehicles were hard to find. 150,000 miles later, it's still with me. We have made many a speaking engagement or business training trip together. That car experience is a lot like life. We don't necessarily know what's around the corner. Sometimes anticipation and excitement are replaced with disappointment and fear. Sometimes, we see it coming and other times we are caught completely off guard. The key is not to avoid going around the corners (trying new things, seeking out new experiences, or dealing with the unexpected things life brings). The key is to find the opportunity in every experience. Don't waste a tough encounter, a challenging prognosis, or a steep obstacle. Here are three quick thoughts to consider: 1) Is there a purpose here bigger than my problem? 2) Is there a person here that could benefit from my impact? 3) Is there a perspective here that could change me? There were some great conversations in that car over the years! #toughtimes #purpose

I found myself at a Volvo Cars dealership yesterday mulling over the options in the hybrid range. It got me thinking. Considering a new job opportunity can feel a lot like test driving a new car. Both experiences involve exploring new possibilities, evaluating fit, and envisioning your future. Here's how they compare: 😎First Impressions Matter: Just like a sleek exterior can catch your eye with a car, a company's branding and reputation can draw you in. But remember, it's what's under the hood that counts – the culture, values, and growth potential. 👌Comfort and Fit: Just as you adjust the seat and mirrors for comfort in a car, assess whether the job aligns with your skills, values, and career aspirations. Can you see yourself thriving in this environment? 👨🏻🏫Exploring Features: During a test drive, you explore the car's features. Similarly, delve into the job's perks, benefits, and growth opportunities. Are there opportunities for professional development and advancement? ⏱️Performance Check: Test driving a car involves gauging its performance on different terrains. Similarly, assess the job's challenges, responsibilities, and how they align with your expertise and career goals. 📈Long-Term Commitment: Just as you consider the long-term reliability of a car, assess the stability and future prospects of the job. Will it provide the security and growth you seek? 📑Feedback Loop: After the test drive, you reflect on the experience and gather feedback. Similarly, seek insights from current or former employees to gain a better understanding of the workplace culture and dynamics. Ultimately, whether it's test driving a car or a job, it's crucial to trust your instincts and gather as much information as possible to make an informed decision. Happy exploring! 🌟 #CareerAdvice #JobSearch #NewOpportunities

Have you ever felt stuck in a comfortable job? That's where I was in my early 30s. The year was 1978. I was working at General Motors importing auto generators from Adam Opel GM in Germany. To be frank, I found the work monotonous. I was there because GM was well known and the benefit package was outstanding. But what I really found myself captivated by was the world of *export.* Korean products were just entering the global market, and the potential for growth was exhilarating. Even though I had neither the experience nor the capital, I had an unwavering passion and a vision that pushed me forward. So, I left behind the security, prestige, and stability I had at General Motors to take a bold leap to join Hyundai Corporation, a much lesser known company at the time. Reflecting on that journey, here are some observations on how that move impacted my career: 1️⃣ The Value of Fresh Beginnings: Embracing new environments at Hyundai reignited my ambition, exposing me to diverse business cultures and challenges. This shift expanded my professional network and sharpened my innovative thinking in sales strategies. 2️⃣ The Value of Lifelong Learning: Navigating Hyundai's steep learning curve taught me adaptability and a growth mindset. I learned to embrace challenges as opportunities for growth, deepening my expertise in global trade and enhancing my resilience in a dynamic industry. 3️⃣ The Value of Overcoming Inexperience: Despite initial limitations in trade experience, I leveraged initiative and strategic thinking to excel. Seeking mentorship and applying existing skills, I developed effective market strategies and positioned Korean products competitively worldwide. #sales #trade #globalmarket #careers #motivation #personaldevelopment 👂 Share your stories in the comments! 🫵 What was a turning point in YOUR career? 🧐 Have you taken a risk that paid off?

I needed to rent a car for the weekend, so I went to one of the leading car rental companies, pick up the car, noticed that one tire was low on air pressure. Rather than going back and ask for a fix, I went to the gas station to put pressure on it. I hit the road, arrived at my destination, and realized the tire was almost flat. I will not bother you with the customer service experience, the tow, the tire shop, the other tire shop, the car rental approval of the fix, the out of pocket, the fact is that I spend my Saturday bouncing from different call centers and shops rather than enjoying with my family. During the whole experience, the multiple interactions I had with customer service, I noticed how well trained they were. Even more than that, that was beyond training, it was absolutely ingrained in the company's culture. Everyone was extremely calm, polite, remarkably empathic, and apologetic, despite my own behavior, that I must confess was not always from a place of forgiveness (to put it nice). With this kind of culture and quality of customer service, I truly felt understood, taking care of despite the reality of the inconvenience. That is Value to the Brand! The future will most likely prove me wrong, but ask an AI to do that! 😊 #leadership #compassionateleadership #servantleadership #burnoutprevention #wellbeingatwork #worklifebalance #management #leadershipdevelopment #employeeengagement #leaders #peoplefirst #leadershipfirst #executivesandmanagement #biotechnology #biotecnologia #pharmaceuticalindustry #farmaindustria #coaching #coachingskills #coachingtips #kindness #customerservice

There is a wonderful story of a group of American car executives who went to Japan to see a japanese assembly line. At the end of the line, the doors were put on the hinges, the same as in America. But something was missing. In the United States, a line worker would take a rubber mallet and tap the edges of the door to ensure that it fit perfectly. In Japan, that job didn't seem to exist. Confused, the American auto executives asked at what point they made sure the door fit perfectly. Their Japanese guide looked at them and smiled sheepishly. "We make sure it fits when we design it." In the Japanese auto plant, they didn't examine the problem and accumulate data to figure out the best solution-they engineered the outcome they wanted from the beginning. If they didn't achieve their desired outcome, they understood it was because of a decision they made at the start of the process. At the end of the day, the doors on the American-made and Japanese-made cars appeared to fit when each rolled off the assembly line. Except the Japanese didn't need to employ someone to hammer doors, nor did they need to buy any mallets and probably their doors would last longer. What the American automakers did with their rubber mallers is a metaphor for how so many people and brands lead. When faced with a result that doesn’t go according to plan, a series of perfect effective short-term tactics are used until the desired outcome is achieved. But how structurally sound are those solutions? Takeaway : work on the goal, aim from the start and you can engineer your results. Don’t try to fit by default but instead aim to fit by structure. Every instruction we give , every course of action we set, every result we desire, starts with the same thing: a well thought decision and actions driven because of it! #brandstratergist #brandmanager #creativehead #director

My First Toyota Boss – Harada san I was introduced to Toyota by a Poly friend in 2003. During the interview, the GM who interviewed & hired me was Mr. Tetsuro Harada. He told me that Toyota wanted to establish a global quality system and wanted someone with IT background. I was then working in EDS, and he told me the following: 1. If accepted, I was to work in his Production Admin dept. till the system was established 2. Then, he would propose transferring me to Information System Dept. I simply agreed as I really wanted to join Toyota as cars were one of my loves in life. Then and there began my journey with Toyota. Harada san was one of the key persons who shaped my Toyota mindset: 1. Customer First - he would run from his desk and pick-up the desk phone of a colleague that was ringing - he told me, as a true respect to the caller, the call must be picked before the 3rd ring - this despite, the fact that, the line had a voice recording function! 2. Employee Focus - he would take the trouble to print out Japanese emails, translate it into English - then he would call you and explain it with next action clearly each time 3. Teacher Supreme - when we go to Japan for business trips, he would rent the latest Toyota models - while driving, he would show and explain the new features of the car to me - for example, when Prius was newly introduced, he showed me how the shift-by-wire works 4. Professional Integrity - after overseas meetings, he would go for fun drinks and so on till the wee hours - but the next day, he will be the first to wait for others at the meeting place - 3am, 4am, the previous night, no matter = he will be on the dot the next day! This is why, I always advise the youngsters starting in career to choose a good Supervisor, rather than a good pay. Due to Harada san, some of those mindsets has been with me till today, 21 years later. Harada san was a gem of a Boss and a Mentor, that I will never forget! p.s: 1. Photo below taken in 2004 after watching Toyota sponsored Nagoya Grampus Eight match in Toyota Stadium in Nagoya. 2. Photo was taken by Harada san's 80 year old mum then. Adios Amigos.

I had a flat tyre this morning. I called a mechanic, who proceeded to lecture me. "Couldn't you feel the air leaking out of the tyre? Why did you wait so long?" "Er... but, bumpy road. Potholes...er" "Stop making excuses. There are 1000s of other cars driving by, they don't have flat tyres. It's clearly something to do with you." "Are you blaming me instead of the other factors because you're the one who stands to gain? If our roads had been like those in Singapore, would we even have frequent flat tyres? Would folks like you be in business?" "LOL, Singapore. We don't deserve that. YOU don't deserve that. First look within and see where you stand, then ask for other stuff." I slunk away, defeated, after paying him his due and promised myself that I would build more 'atma shakti' (inner strength) to deal with such situations. But you know what, I didn't really have a flat tyre. And this post isn't really about tyres or mechanics. I'm guessing you figured that out already, didn't you? #victimBlaming #engagement #EmployeeExperience #WorkLife #ToxicWork