Ellis Connolly’s Post

F&B is a hotel’s competitive advantage. It's the business shop window. - Where guests hang out - Where the local community meets - Where every department interacts And with that, where the continual innovation happens. I shout daily about the importance of F&B Because it’s about to show which hotels have the edge And which ones see F&B as an 'amenity'. So for those who still need convincing Here's your call sign to think differently Because I predict that F&B experience is going to start impacting guest decisions And we know how much you need those room sales 😉 Who's with me? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

Today's Revenue Management Focus: Upselling and Cross-Selling Strategies Effective upselling and cross-selling strategies play a key role in revenue management for hotels, allowing them to enhance the guest experience and increase revenue opportunities. Upselling involves offering guests premium room upgrades, additional services, or special amenities to increase the average spend per guest. By highlighting the value and benefits of these enhancements, hotels can capitalize on guests' preferences and willingness to pay for added luxuries. Cross-selling, on the other hand, entails promoting complementary services or products to guests during their stay, such as spa treatments, restaurant reservations, or local experiences. This not only boosts ancillary revenue but also creates a tailored and personalized guest experience that fosters loyalty and satisfaction. By incorporating upselling and cross-selling techniques into the overall revenue management strategy, hotels can optimize revenue streams, drive profitability, and cultivate lasting relationships with guests. Elevate guest experiences and maximize revenue potential through strategic upselling and cross-selling initiatives! 💼🌟 #Hotels #Hospitality #RevenueManagement #Upselling #CrossSelling #GuestExperience #AncillaryRevenue #Personalization #BusinessStrategy

High ranking on OTAs increases your bookings and visibility on these platforms. To maintain this high ranking, you must offer lower rates compared to your competitors, have positive reviews and good ratings, offer promotions, and provide an interesting description of your property. This may be an effective short-term strategy to drive bookings, but consistently ranking #1 isn’t always a good indicator of success. It often means your rates are lower compared to competitors, which can decrease your average daily rate. The long-term objective of maintaining a high ranking and offering promotional rates can ultimately reduce your revenue. It's essential to have a balanced revenue strategy to drive more bookings and gain visibility while maintaining profitable rates. #Hotels #hospitalityindustry #strategy #bookings #OTAs

This is a common practice in the hospitality industry, where hotels sell more rooms than they have available, expecting some customers to cancel or not show up. However, this can also lead to customer dissatisfaction and compensation costs if all the customers arrive and there are not enough rooms. At revmerito, we help you avoid overbooking and optimize your revenue management by providing you with the best tools and techniques to forecast demand, manage inventory, and set prices. . . . #revmerito #revenuemanagement #revenueoptimization #hospitality #hospitalityindustry #hotels #rooms #overbooking #quiz #question #answer #knowledge #test

🚀 Elevate Guest Satisfaction with Real-Time Alerts! 🎯 Harness the Power of Immediate Feedback in Hospitality Why let valuable guest insights slip away? With customized alerts, you can elevate your customer experience and keep guests coming back for more! 🔔 ⏰ Set alerts for scores below a customized threshold to stay informed. ⏰ Follow up within 72 hours or less to show the guest their feedback is valued. ⏰ Boost guest loyalty by closing the loop quickly. Don't just collect feedback—transform it into a VIP experience! 🎉 #customerexperience #hospitality #casinos #hotels #resorts Who am I? I connect casinos, hotels, and resorts with innovative solutions that enhance operational efficiency and elevate guest satisfaction, keeping in mind that success is measured by the bottom line.

➡️ There's a common misconception among hoteliers and hotel managers that revenue management is solely focused on room rates. ⚠️ This oversimplified view can lead to missed opportunities. 📖 Our latest article dives deep into why this myth is misleading and explores the multifaceted nature of effective revenue management. 🔍 Highlights of this article: 🔸Comprehensive market analysis beyond just room rates 🔸Leveraging multiple revenue streams like food and beverage, spa services, and event spaces 🔸Importance of upselling, cross-selling, and data-driven decisions 🔸Enhancing customer satisfaction through personalized strategies 🔸Understanding these elements can help hoteliers maximize profitability and provide exceptional guest experiences. Read the full article (link below) to discover how embracing a holistic revenue management strategy can transform your hotel operations. ✅ 🔗 Article link: https://lnkd.in/dXCpMKJy . #RevenueManagement #HotelIndustry #LybraTech #Hospitality #HotelManagement #DataDriven #hotel #hotelier Zucchetti Hospitality Lybra Tech Zucchetti Fulvio Giannetti Claudia Martin

📈 Difficulty in Upselling Services: Missing Out on Easy Revenue? 💸 Upselling is one of the most effective ways to boost revenue in the hospitality industry, yet many businesses struggle with it. From room upgrades to dining experiences and spa treatments, guests are often unaware of the additional services available. Poor communication and lack of training among staff are key reasons for this missed opportunity. To improve upselling, hotels should focus on training staff to identify upsell opportunities during guest interactions. Personalized offers based on guest profiles can also enhance the success rate. Additionally, digital systems that recommend upgrades during online bookings or at check-in can boost revenue effortlessly. Maximizing upselling potential is a low-cost way to enhance guest experience and improve profitability. #Upselling #RevenueBoost #HospitalityBusiness #GuestExperience #HotelManagement

Hello my LinkedIn friends! I am hoping to get your help or if possible a few introductions for some help to get feedback & input on some of the new services we are launching. The area is digitalising the hotel in the guest area. We have recently bought Chicostay and are relaunching with a few new services & a different business model to make it more attractive & less complicated to use. The idea is to create more revenue while reducing costs and improving the guest experience without needing to change your existing systems. Contact with hotel owners, hotel chain managers, guest experience experts & revenue leaders would be invaluable. This applies also for resellers managing their hotel sales & management. 🚀 As a reward for this collaboration I am sure there will be opportunities to use our product for a vastly reduced rate! If you are a hotel owner, OTA/ TOP person in the area of hotel management or know someone in this area, I would love to connect and schedule a short discussion. Thank you. #hotelowners #hoteliers #hotelmanagement #Guestexperience #RevenueOptimization

One of the first to implement Oaky’s Front Desk Upselling, Hotel Rival has seen incredible results from the start ⭐ Jesper Sandberg, Revenue and eCommerce Manager at Hotel Rival, noticed that guests who stay in higher room categories tend to be more satisfied and willing to spend on extra services. To elevate guest experiences and ensure no one misses out on room upgrades and deals, the hotel implemented Front Desk Upsell, powered by seamless 2-way integration between Oaky and Mews. The results speak for themselves: ✅ A 358% increase in upsell revenue in the first month, skyrocketing to 638% in the second month. ✅ 12% conversion rate. ✅ Enhanced team satisfaction thanks to a simplified and more efficient upselling process at check-in, resulting in considerable time savings. Discover more here: https://lnkd.in/gdCHNq-x #oaky #hotelrival #hotelupsell #hotelupselling #frontdeskupselling