everyWAN’s Post

What might be done differently if your org adopted this practice? I'm not sure what the right cadence is, but regularly getting corporate employees (entry level-executive) to shadow/work along your front-line/field employees can provide deeper understanding and empathy, for those employees/roles and for the customer. National chain retail might be the easiest to implement without adding significant travel budgets.

For white-collar workers, this move serves as an opportunity to gain #firsthandinsight into customer interactions, operational challenges and the #physicaldemands of #retailwork, potentially enhancing their managerial and strategic decisions. https://lnkd.in/gjSWADba

Struggling to Turn Shoppers into Loyal Customers? In retail, great customer service is everything. The right staff can transform casual shoppers into loyal customers, boost sales, and represent your brand with pride. K4 Workforce delivers skilled retail professionals who excel at communication, problem-solving, and creating positive experiences that keep customers coming back. With K4’s retail staff, you’re not just enhancing customer service, you’re elevating your brand and sales. Ready to make every customer interaction count? Connect with K4 Workforce today to bring exceptional service to your retail space. #workforcesolutions #staffing #recruitment #hrservices #ukbusiness #flexibility #scalability #costcutting #outsourcing #efficiency #expertsupport #peaceofmind #businessgrowth #hrmanagement #retailstaff #customerservice #shoppers #brandloyalty

Customer Excellence Brands are Winning! With the announcement that corporate employees will work quarterly 8-hour retail shifts, The Home Depot just changed the game! With the intent to “bridge the gap between the corporate office and the retail floor”, Home Depot just masterfully executed multiple BOLD MOVES …specifically, LEADERSHIP BOLD MOVE #5: Lead through Employee Empowerment and ORGANIZATIONAL BOLD MOVE #9: Reinforce Culture through Rituals both show up here. In Tom DeWitt, Ph.D. and my new book “The Customer Excellence Enterprise: A Playbook for Creating Customers for Life”, through these types of BOLD MOVES we endeavor to separate the mythology of customer-centricity from the lived reality of customers and frontline employees. As you can see from Home Depot, CXE Bold Moves are not theoretical, they represent deep structural and systemic change powered by leadership conviction. Of the over 100 that we’ve identified, the book offers 39 Bold Moves that your company can make on the mission to help customers live their best lives. https://lnkd.in/erFJHsWk JOIN US on the mission: Our publisher Wiley will officially launch the book this TUESDAY, October 22! ✅ Download and Read a 29-page Preview: https://lnkd.in/eMtz7WAg ✅ Order the book through all Major Book Sellers: https://lnkd.in/e_6Ad9X4 #CXM #CX #CustomerService #SpartansWill

Is the retail relationship space between employees and customers changing? At Relesys, we understand that the bond between retail employees and customers is more than just transactions; it's the heart of the shopping experience. The challenges and costs of a poor employee-customer relationship go beyond revenue. Employee morale, damaged word-of-mouth, customer loyalty and employee-turnover are all at stake. Therefore, a shared responsibility lies ahead for retail leaders to revamp this relationship. Our second release in our thought-leadership series within retail relationship reset is now live. The paper "Enhancing the employee-customer connection" uncovers how strategic communication, embracing technology, and aligning resources with customer preferences can lead to meaningful interactions and make one-time shoppers turn into loyal fans. Read more on the topic in the paper below! Jesper RoesgaardJens Ole LebeckEmil DyrvigPeter Tuborgh Arnth NielsenMie Brønnum WiinbergTom Pressley #RetailRelationshipsReset #retail

Retailing runs through my veins, a great article celebrating the superheroes of retail: Frontline Workers Amy Brar, says, “In retail, being a great place to shop starts with being a great place to work”. Retailers have an opportunity to deliver a workplace to attract and retain retail workers, and that starts by tapping into technology. Learn more: https://accntu.re/3LNndCN

Labor shortages are making it difficult for retailers to maintain an exceptional customer experience, an essential competitive differentiator in a noisy market. Reflecting on NRF 2024, here’s how retailers can “make it matter” with their workforce strategy

Any retailer can harness the power of engagement. It all boils down to how employees relate to customers. Here are 10 essential strengths of front-line retail employees. #CX https://lnkd.in/eNu_6qZB

#RetailTheft runs deeper than lost merchandise—it negatively impacts the bottom line, employee morale, and customer experience of virtually every retail business. 🙅♂️ In our latest article, we’re exploring the true cost of retail theft and sharing innovative ways #Retailers are fighting back to protect their businesses. Dive in for insights 👉 https://lnkd.in/gUFjy_ih #Retail #IDVerification #Patronscan #IVAC