• JILL RAFF, EX2CX® Advisor’s Post

View profile for • JILL RAFF, EX2CX® Advisor, graphic

Insights Turning Employees Into Advocates and Customer Magnets | Consultant, Speaker, Podcast/Show Host, Columnist, CEO/Founder of Jill Raff Group, LLC

You walk into a lively restaurant with friendly staff. Ever wonder why it's so great? It's the COMPANY CULTURE. Culture shapes everything, like how staff treat you and each other. Positive cultures mean a happy workforce and better results. However, many owners struggle to keep this culture going. This month’s Nation's Restaurant News, "Ask Jill! Unlocking the Culture Code for Restaurant Brands" article focuses on these questions asked, “How important is it to have your executive team shape your company culture?” And most importantly, “How do we get the current leadership to unite around this ‘people-first’ value so they will lead by example?” It's all about leadership and how leaders can shape the organizational DNA for their companies. When you lead by example and communicate well, and you set the stage for a great culture. A strong culture means employees stay and ‘become advocates and customer magnets’, repeat customers become regulars (while sending referrals), and profits go up. Don't miss out on your restaurant's potential. A strong culture keeps things going smoothly and consistently. Ask yourself, "What is my company’s ‘culture code’? What is my responsibility in leadership to make my restaurant's culture better today?" Read the article (link below) and email me your thoughts and questions. Let's work together for strong leadership to make your brand stand out! The first step is YOURS! For more tips on improving your restaurant's culture, check out this article: https://buff.ly/3P44XHn #Companyculture #customerretention #EX2CX #RestaurantSuccess #AskJill! #DevelopYourCompanyCulture

  • No alternative text description for this image
• JILL RAFF, EX2CX® Advisor

Insights Turning Employees Into Advocates and Customer Magnets | Consultant, Speaker, Podcast/Show Host, Columnist, CEO/Founder of Jill Raff Group, LLC

10mo

(ROMG) Restaurant Owners & Managers Group I want to answer your questions I about your challenges or goals in creating an awesome Company Culture, from the inside-out, from EX2CX®️, employee experience to customer experience. I will use your questions for upcoming articles in my column in Nation's Restaurant News (NRN.com) "Ask Jill! Develop Your Company Culture". Please send your questions to askjill@jillraff.com and/or DM me here. Can't wait to support your culture development!

Lonny Wolfe

💰I turn HK departments & operations into ROI for Hospitality. 25 Most Inspirational Executives In Travel Hospitality 2021, Top 50 Social Media Influencers In Hospitality 2023, Top 💯 Social Media Influencers 2024.

10mo

👊👊👊Jill Raff. Here’s the deal, Jill Raff gets it, knows it and is a hospitality advocate for the industry 💪

See more comments

To view or add a comment, sign in

Explore topics