Finovate’s Post

Here’s a sneak peek of our FinovateFall insights 👀 Gen Z are the first generation of seamless digital experiences. How are you changing the way you operate to keep up? When pitching and demoing are you focusing on how customers are going to use your product? Find key advice here 👉 http://spr.ly/6040SiQaK #Finovate #fintech #digitalexperience #CX #financetech

Ken Hughes, renowned as the King of Customer Experience, deepdives into how banks can attract and target the Gen Z audience in this interview from FinovateFall! He highlights how the first digital generation prioritizes authenticity and are less loyal to brands, making it crucial for financial institutions to build trust through genuine connections and purpose-driven branding. Discover more here 👉 http://spr.ly/6049t4Jfz #Finovate #CX #customerservice #customerexperience #fintech

Thank you to everyone who attended our session yesterday at Finovate Fall. 🙏 We appreciated the opportunity to share insights on the future of fintech with such an engaged and thoughtful audience. Here are three key takeaways from the discussion: ✅ Blending human & digital CX: it's crucial for financial institutions to move away from siloed approaches and effectively combine AI with human engagement to create seamless, omni-channel customer experiences. ✅ Measuring CX success: success in CX can’t be left to guesswork—clear, actionable metrics are key to understanding the impact of both human and digital interactions. ✅ The future of omni-channel CX: as customer expectations evolve, financial services must stay agile and embrace the tools that allow for a unified, personalized customer experience across all touchpoints. Thank you again for being part of the conversation, and we look forward to continuing to drive innovation together. 🤝 Steven Ramirez Ami Iceman Haueter Angela Scott Lola DeMoon Thomas Martin #GuidedCX #Finovate #CustomerExperience

The future of wealth management is now! Download our Insider Report to capture the key insights and discussions that came from MoneyNext Summit 2024! From the rise of #artificialintelligence to the impact of #CX on user experience, this report covers the not-to-be-missed topics from all four co-located summits. 🔗DOWNLOAD: https://lnkd.in/ewxUWd8k #wealthtransformationsummit #moneynext2024 #moneynextsummit #WTS2024 #wealthtech #financialservices #industryinsights #report

Are you attending #FinovateSpring in San Francisco this week? 👋 Come meet with our team at Booth #301 to see LIVE product demos and discover the latest in #AI-driven customer experience. Don’t miss the opportunity to see how our customer intelligence platform helps digital leaders see data better, learn necessary actions sooner, and act faster to convert friction into customer delight. 🎊 Interested in meeting us at the West Coast's leading fintech event? 😉 Check out how in the comments below! #Finovate #FintechFuture #Finovate2024 #CX

In today’s fast-paced, digital-first world, customer expectations have never been higher, especially in the financial services industry. Here’s why delivering a real-time digital customer experience is no longer just an option but a necessity: ·     Instant Gratification is the New Standard ·     Competitive Edge ·     Building Trust Through Transparency ·     Operational Efficiency As the financial services landscape evolves, embracing real-time digital experiences isn’t just about staying current—it’s about staying ahead. Work with Dimply to deliver the immediacy and transparency your customers deserve. Please contact Colm McLoughlin, our CGO, who can arrange a demo and walkthrough of our solution. #FinancialServices #CustomerExperience #DigitalTransformation #FinTech #CX #Personalisation

Enjoyed participating in yesterday's TAG Fintech/CX panel on Customer Experience. Among multiple sharing of thoughts, a key discussion was on data - what data to use, where to source from, how to effectively interpret the data, what Customer Experience KPIs to measure, and what solutions to design so as to proactively address negative customer experience along each stage of the customer journey. #fintech #customerservice

📢 New Blog Post Alert: Connecting Customer Experience & FinTech! Our latest blog post highlights how FinTech is transforming customer experience. As customers demand more personalised and efficient services, FinTech companies must innovate to stay competitive. 🚀💡 Key Blog Takeaways: 1. **CX Importance**: Seamless, intuitive, and responsive services are crucial for customer loyalty and satisfaction. 💖🔁 2. **Effortless Experiences**: Streamlined processes and AI-driven support improve retention and satisfaction. 🤖📈 3. **Connected Customers**: Integrated financial services across platforms meet modern customer expectations. 🌐📱 Read more about the latest trends and innovations shaping this dynamic intersection. Read the blog here: https://lnkd.in/gikch3Dj #FinTech #CustomerExperience #Innovation #CX #DigitalTransformation

Learn why companies like Mastercard, Adyen, and Alloy use Loqate’s Global Address Verification API in their cross-border payment, KYC, and onboarding platforms to increase acceptance rates and decrease fraud. Rob Heidenreich, Patrick Daly & Shannon Liesinger will be at Money 20/20! Let's connect!! #money2020 #globaladdressstandarization #crossborder #crossborderpayments