Fiona Sartoretto Verna’s Post

Harsh truth for pharmacies: -You can have the widest range of products -You can have a beautifully designed store -You can have frequent promotions and discounts But if you don’t have: -Knowledgeable and compassionate staff -A deep understanding of your customers' needs -A commitment to delivering consistent, high-quality care You’ll struggle to build trust and loyalty. Without trust, customers will see you as just another store—easily replaceable. So instead of relying solely on sales tactics: Focus on the essentials. Treat every customer as an individual. Provide care that goes beyond transactions. Because in healthcare, your heart is your brand. #HealthcareWithHeart #PharmacyEssentials #BotanicalChemistPalmCove

Tired of your pharmacy looking outdated? Learn how to TRANSFORM your front-end for maximum sales through #Pharmacy design Imagine walking into a pharmacy that's bright, inviting, and perfectly organized. You're greeted by a friendly pharmacist who knows exactly what you need. They guide you to the products that will improve your health and well-being. This isn't just a dream, it's a reality for pharmacists who understand the power of a well-designed front-end. What do you think your patients think about your today pharmacy? 🤔 Join us on June 19th at 1:45 PM CET for our 2nd appointment by CAPSULE WORLD for a FREE webinar where we'll reveal: - The secrets to creating a pharmacy front-end that attracts customers and boosts sales. - Proven strategies to communicate effectively with your patients and build loyalty. - Actionable tips and tricks for merchandising your products to maximize profitability. Don't miss out on this opportunity to learn from the PHARMACY EXPERTS and take your pharmacy to the next level!

REVOLUTIONIZE YOUR PHARMACY: SURPASS ONLINE PHARMACIES AND LEAD THE CHANGE Do you feel overwhelmed by the competition from online pharmacies? It's time to turn this challenge into a springboard to reinvent your pharmacy and re-energize your team! Online pharmacies focus entirely on price, backed by large groups and aggressive strategies. But you have something they can never offer: the trust, knowledge, and unique relationship you build every day with your clients-patients. The key to winning this challenge is to change the concept of your pharmacy, modifying sales processes and stimulating your pharmacist collaborators with new energy and motivation. Imagine a pharmacy that is not just a point of sale, but a wellness center for the community. Invest in your team's training, make the environment more welcoming and innovative, and involve your collaborators in strategic decisions. This will not only improve the service offered but also attract motivated and passionate professionals ready to make a difference. Remember, it's not just about products, but about people. Offer personalized consultations, organize informative events, create loyalty programs that value human relationships. Transform your pharmacy into a place where customers can't wait to return because they feel heard and understood. Now is the time to act, innovate, and lead the change. The physical pharmacy has a bright future ahead; it's just a matter of seizing opportunities and reinventing yourself with passion and creativity. #Pharmacists #Pharmacy #Innovation #Community

Looking to improve your pharmacy's efficiency, but still trying to figure out where to start? Here are the top three ways community pharmacies can improve their efficiency: 1️⃣ Conduct an efficiency audit. Before you make any changes, it’s a good idea to see how your services, processes, and workflows are currently operating. Get your team involved in the process, and ask them questions such as: 👉 Are there services that are generating unexpectedly high levels of customer complaints? 👉 Are there any ongoing stock and inventory management issues? What’s causing them? 👉 Is the current PMR software fit for purpose? Does it have the functionality you need now and for delivering services in the future? Once you’ve identified specific inefficiencies, you can seek a solution. 2️⃣ Take control of your inventory Unless you have complete real-time visibility of your stock, you’ll encounter many inefficiencies. This could be anything from not being aware of which items are selling quickly, over or under-stocking them, or having too much “dead stock”, as customers failed to pick up a repeat prescription. Better inventory management can save you significant amounts of money and improve time management and customer service. 3️⃣ Optimise the layout of your pharmacy Have you ever stopped to think about how changing the layout of your pharmacy can lead to more productive use of staff time and increased sales? Start by analysing what happens when a pharmacist dispenses a prescription. Do they have all the tools they need close at hand? How far do they need to move around the pharmacy to fulfil a prescription? Is there a way of bringing the work closer to the pharmacist, cutting down on motion and increasing productivity? Every pharmacy faces different challenges, but there are plenty of inventive ways to identify and achieve efficiencies. For more advice, and two more tips, visit our website and read our blog, ‘5 ways to improve the efficiency of your pharmacy’: https://bit.ly/3VdrFAG #CommunityPharmacy #PharmacySolutions

💊 Best Practices for Independent Pharmacies to Maximize Profits 💰 Running an independent pharmacy comes with unique challenges, but with the right strategies, you can boost profitability while delivering exceptional care. Here are some key tips: 1️⃣ Optimize Inventory Management: Stock smart! Use data to track demand and avoid overstocking or understocking. 2️⃣ Leverage Technology: Invest in pharmacy management software to streamline operations and improve efficiency. 3️⃣ Focus on Customer Retention: Build loyalty programs and offer personalized care to keep customers coming back. 4️⃣ Expand Services: Offer immunizations, health screenings, or medication therapy management to diversify revenue streams. 5️⃣ Collaborate with Local Providers: Build relationships with physicians and clinics to increase referrals. 6️⃣ Market Your Pharmacy: Use social media, email campaigns, and community events to promote your services. 💡 Remember: A well-run pharmacy is not just about profits—it’s about creating a lasting impact on your community. What strategies have worked for your pharmacy? Share your thoughts below! 👇 #PharmacyBusiness #IndependentPharmacy #HealthcareInnovation #PharmacyManagement #medeilsoftware #freepharmacysoftware #pos

Understanding the Behavior of Pharmacy Customers – It's Not Just About the Prescription 💊 "Why pay more when you can get the same thing for less?" This is a question many pharmacy customers seem to ask themselves, based on their buying behavior. According to a 2022 GoodFirms survey, 38.5% of customers check the brand name before purchasing over-the-counter medications 🏷️. But here's where things get interesting: 23.1% actually opt for an alternative with the same composition but a better brand than the one prescribed 💡. Meanwhile, 46.2% prefer sticking to the exact brand prescribed by their doctor 👩⚕️, and a whopping 42.3% actively seek out generic versions to save on costs 💸. This paints a clear picture: pharmacy customers are more informed and selective than ever before. They're not just walking into pharmacies and blindly following prescriptions—they’re weighing options, researching, and making decisions that suit their budgets and preferences 🧐. Why This Matters to Pharmacy Owners and Professionals: Customers today value quality, but they're also cost-conscious 💼. Understanding this behavior is essential for providing better services and optimizing customer retention strategies. Offering customers the choice between generics and branded medications—and explaining the difference—can build trust and loyalty 🤝. In my own experience, a customer came in one day, eager to save on her prescription bill. She wanted to know if the generic was just as good as the brand name her doctor had suggested. After walking her through the pros and cons, she left the pharmacy not only with the generic medication but with confidence in her choice 😊. That’s the power of consultative pharmacy. For pharmacy owners, equipping your staff with the knowledge to educate and engage customers in these decisions is crucial. This approach fosters stronger relationships, turning a one-time visit into a long-term partnership 🔄. Are you noticing similar trends in your pharmacy? Let’s connect and discuss how we can help customers make informed decisions without compromising on their health ⚕️. #PharmacyInsights #CustomerBehavior #GenericVsBrand #ConsultativePharmacy #PharmacyBusiness #Healthcare

We are delighted to welcome 𝗝𝘂𝗮𝗻 𝗗𝗼𝘀𝗲 𝗣𝗵𝗮𝗿𝗺𝗮𝗰𝘆 to the Clibase Tech family! As your trusted neighborhood pharmacy, Juan Dose Pharmacy is dedicated to providing a wide range of quality medications and health products to meet your healthcare needs. With Clibase Tech's POS system, Juan Dose Pharmacy can now: 𝗠𝗼𝗻𝗶𝘁𝗼𝗿 𝗦𝗮𝗹𝗲𝘀 𝗶𝗻 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲: Gain immediate insights into daily transactions, enabling data-driven decisions to enhance customer satisfaction. 𝗠𝗮𝗻𝗮𝗴𝗲 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁𝗹𝘆: Track stock levels accurately, ensuring popular items are always available and reducing overstocking. 𝗧𝗿𝗮𝗰𝗸 𝗘𝘅𝗽𝗶𝗿𝘆 𝗗𝗮𝘁𝗲𝘀: Keep tabs on product expiration, ensuring that customers receive safe and effective medications. 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝗣𝘂𝗿𝗰𝗵𝗮𝘀𝗲 𝗢𝗿𝗱𝗲𝗿𝘀: Automate the procurement process, ensuring timely restocking and better supplier relationships. 𝗔𝗰𝗰𝗲𝘀𝘀 𝗘𝘅𝗽𝗲𝗻𝘀𝗲 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀: Monitor expenses effectively, aiding in budgeting and financial planning. We invite you to visit Juan Dose Pharmacy to experience their exceptional products and services firsthand. #Welcome #JuanDosePharmacy #ClibaseTech #POSsolution #Pharmacy #Healthcare #CustomerSatisfaction

😇 What if one of the biggest Consumer Health players in Belgium tells you that your team makes a difference? Last month we were very proud and thankful for the customer feedback received 😇 Our Yellow Pill team made a difference with: ✔️ The exciting and challenging Double Launch communication preparation ✔️ The creation and deployment of all supportive materials for the field force ✔️ The intensive but very rewarding 3-day Cycle Meeting organisation at the exceptional Domaine de Ronchinne 🌱🍇🤩 This is what we stand for at Yellow Pill 💊 : Elevating Health Communication 📈 while 💡 Challenging the status quo through new ideas 🧐 It’s in the detail that you see the difference 🎯 Treating your target audience with the impactful communication they need! 👉 You are working in #Pharmaceuticals or #ConsumerHealthcare, and you are looking for new creative communication ideas to flourish? Florence Guisset 💛 Aurélie Geûens Laurine Saive Severine Vercruysse and many more, according to your specific objectives! #SatisfiedCustomers #LaunchExcellence #EDetailing #POS #ElevatingHealthCommunication #ProudToBeYELLOWPILL

YOUR PHARMACY SPEAKS ABOUT YOU (AND INSULTS YOU!) Over the years, we’ve had the privilege of visiting hundreds of pharmacies across the world. One thing that always strikes us is how many owners don’t realize how much their pharmacy communicates to client-patients even before a single word is exchanged. Often, caught up in the daily hustle, they overlook the importance of sales scenography. They end up with spaces that resemble open warehouses more than welcoming and professional environments. But have you ever wondered what message your pharmacy is truly sending to your client-patients? A disorganized pharmacy, with piled-up products and overloaded shelves, risks “insulting” your professional image. On the other hand, a well-curated environment, with a thoughtfully designed layout and strategic product placement, can significantly enhance the experience and perception your client-patients have of you. Remember: your pharmacy speaks about you. Make sure it says the right things! If you wish to transform your space into an environment that fully reflects your professionalism and dedication, I’m here to help. In this space on #linkedin, we share ideas, experiences, and solutions to make our pharmacies not just places of health, but also of well-being and trust. Let’s start a conversation, your thoughts and experiences are invaluable. #Pharmacy #Wellbeing #Trust #PharmacyDesign #Pharmacists

A well-organized pharmacy can make your work easier and improve your customers' experience when visiting! Here are a few ways to better organize your store and serve customers more efficiently. #independentpharmacy #pharmacyorganization #JoinEpicRxToday