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Use Case # 606: C.H. Robinson leverages GenAI to automate freight processes, transforming the logistics lifecycle and enhancing global supply chain efficiency. By automating over 10,000 daily transactions, including emailed quotes and load tenders, C.H. Robinson has reduced processing times from hours to seconds. This innovation allows the AI to handle complex details like handwritten notes and large-scale load management, freeing employees to focus on enhancing customer service and resilience. The result is improved accuracy, faster response times, and streamlined global operations. Learn more: https://lnkd.in/gXWkSxsG #GenAI #AI #Logistics #SupplyChain #FreightAutomation #CHRobinson #Efficiency #Innovation #OperationalExcellence

Day 148/366 AI for Freight Brokerages: Unlock Efficiency, Profitability, and Growth 🚚📈 Are you overwhelmed by the constant influx of emails, quote negotiations, and load matching? It's time to leverage AI to elevate your freight brokerage operations! 💡✨ AI for Freight Brokerages: Unlock Efficiency, Profitability, and Growth 🚀 Maximize Your Load Margins 💰 Fast and accurate quote reviews: AI can swiftly analyze incoming quotes and initiate negotiations, ensuring you never miss a profitable load. Automated quoting and booking: Secure loads at higher margins, 24/7. Enhanced performance tracking: Real-time insights for better margin management. Improve Carrier Relationship Management 🤝 Superhuman response times: Respond to carrier inquiries at lightning speed with AI. Consistent, reliable communication: Foster stronger relationships built on trust. Competitive pricing: Attract more carriers and increase load capacity. Increase Operational Efficiency ⚙️ Automated email processing: Reduce manual workload and increase efficiency. AI-driven load matching: Maximize load capacity and minimize empty miles. Centralized communication hub: Easily track and manage carrier communications. Drive Strategic Growth at Scale 📈 Focus on strategic tasks: AI frees up your team to concentrate on high-value initiatives. Real-time market insights: Gain a competitive edge with AI-driven data. Performance tracking tools: Make data-driven decisions that align with your strategic goals. Unlock the full potential of AI for your freight brokerage with features like email integration, automated responses, load matching, and a centralized communication hub. Discover how AI can transform your operations, enhance decision-making, and drive growth. 🚀 💡 Ready to take your brokerage to the next level? Embrace AI and unlock efficiency, profitability, and growth today! View the other details of 366 journey of 2024 : Please Subscribe on LinkedIn https://lnkd.in/gCYAm9Mc Join the whatsapp channel for more updates: https://lnkd.in/gBjtYy_3 Schedule a 1:1 call for AI/ML/DS knowledge help: https://lnkd.in/gbss6cBt #AI #ML #spreadingaithroughsl

Why do distributors, brands, and suppliers have such big inside sales and customer experience teams? Wholesale is a relationship-driven business, but when you investigate what these teams are doing… you find that they are doing data entry, not delighting customers. * Time is spent by the team decoding vague descriptions provided by the customer or partial item numbers. * Up until recently, this or expensive and clunky automation, like EDI, has been the only solution, but AI is already changing that. Advances in AI can comprehend and interpret human nuances. Imagine a system that can understand 1. What the customer wants to order 2. Any revisions that need to happen to meet MOQ and ensure profitability, 3. Suggest additional purchases 4. And all of this automatically gets into the system for fulfillment with no data entry. Unintuitively, AI will make the supply chain more relationship-driven. If you want to find out how we’re already doing it, DM me!

Artificial intelligence (AI) is revolutionizing various industries, including international freight forwarding sales. Here's how they work together in a real-life scenario: 1. Optimized Routing: AI algorithms analyze historical shipping data, weather conditions, traffic patterns, and other factors to suggest the most efficient routes for transporting goods, reducing transit times and costs. 2. Predictive Analytics: By analyzing past sales data, AI can predict future demand for freight forwarding services, allowing companies to allocate resources more effectively and optimize their sales strategies. 3. Personalized Customer Experience: AI-powered chatbots and customer service systems can provide personalized assistance to clients, answering queries, providing quotes, and guiding them through the shipping process, enhancing customer satisfaction and retention. 4. Dynamic Pricing: AI algorithms can analyze market conditions in real-time and adjust pricing accordingly, helping freight forwarding companies remain competitive while maximizing profitability. 5. Risk Management: AI tools can assess various risk factors, such as geopolitical instability or natural disasters, and provide recommendations to mitigate potential disruptions to the supply chain, ensuring smooth operations and minimizing losses. 6. Automation of Administrative Tasks: AI can automate repetitive administrative tasks such as documentation, invoicing, and compliance checks, streamlining operations and freeing up sales teams to focus on more strategic activities. In essence, AI enhances the efficiency, accuracy, and agility of international freight forwarding sales processes, enabling companies to deliver better services to their clients while staying ahead of the competition. JJ / +919819890455

C.H. Robinson is now using AI to automate responses to some of the most common customer questions about their freight and even has the ability to respond with rate requests in under 3 minutes! Love this. First off - great for the industry that we can keep improving the customer experience. Second off - amazing for the internal team, so that they can focus on higher value work; like building relationships and solving deeper problems with their customers. And lastly - It shows a major shift in the practical applications of technology in logistics and the willingness of an industry leader to push the frontier! If you're in logistics and want to figure out automation, BUT don't have CHR's budget to invest in building tech from the ground up -- reach out to me and see how FreightStack AI can help you catch up and grow your business more! #logistics #freighttech #freight #ai #generativeai #automation #supplychain #email https://lnkd.in/g7eTEQRq

There's a strange paradox in business. It seems like the smaller a company is, the more hungry they are to talk to their customers. However, as they scale, something happens: dealing with customer issues comes to be seen as a cost instead of an opportunity. The result is the typical customer service experience we all gripe about — long waits, unsatisfying answers, and annoyed customers. The irony is that most companies genuinely WANT to make their customers happy. But limited time and resources conspire to sabotage those efforts. In this context, using AI Agents for customer service might seem like just more "business as usual" — another way to distance the customer and minimize contact. In fact, I'm noticing the exact opposite trend. Among the companies Ada works with, AI is actually increasing contact between customers and companies. - AI Agents are being used to handle routine inquiries, allowing a company's human agents to focus on complex issues and build strong relationships with customers - They can build a better picture of each customer's history, making each interaction feel continuous and natural, and enabling companies to truly get to know the person behind the issue - AI Agents are being used to actively analyze conversations and identify areas for improvement. These findings don't just improve customer service. They're being shared across departments to inform sales strategy and product roadmaps. The history of customer service is mired with good intentions, but awful practices. In that sense, AI represents a dramatic step in a new direction. If you're interested in reading more, I recently wrote a piece in Forbes: https://bit.ly/3yYeScs

Human relationships define logistics. To stay competitive, it's important for freight brokers and 3PLs to embrace the automation and efficiency gains AI unlocks, but not at the cost of the human side of their business. We envision a future where AI augments people, rather than replacing them. Learn more about our thoughts here: https://lnkd.in/g9arvrdX #Logistics #FreightBrokerage #AI #Automation #SupplyChain

In today's rapidly digitalizing world, the logistics industry is undergoing a significant transformation. Automation, AI, and real-time tracking systems are revolutionizing the way we manage and monitor shipments. While these advancements bring undeniable efficiency, there's one crucial element that remains irreplaceable: 𝘁𝗵𝗲 𝗵𝘂𝗺𝗮𝗻 𝘁𝗼𝘂𝗰𝗵. #SamsonLines #logistics #customerservice #supplychain #shipping #freightforwarding

RAIYA by SpeedTech.ai is a powerful product for businesses. It reduces cost of support and efficiency in operations. Reach out to our team for more details via LinkedIn message or write at Info@speedtech.ai

Agree or disagree Customer service is not what it used to be!? At Outsourcer10 we believe that customer service is key to business growth. In a world full of increasing AI & shortcut measures we focus on customer service enabling your business to thrive. #outsourcing #customerservice #personaltouch