FM Engage’s Post

The relationship between insurers and their customers is being transformed by innovation, creating rising expectations and new opportunities. Are you prepared for this transformation and ready to take advantage, or will you be left behind by the competition? Check out our latest webinar 'Capturing the life-long insurance customer' featuring experts from American Family Insurance, WTW, First Acceptance Insurance and Glassbox to gain insights on the challenges facing the insurance industry and how you can manage them to deliver for your customers.  Watch now >> https://shorturl.at/BDFK7 #insurance #webinar #customer #cx #innovation #ai #technology

Are you ready to take your insurance agency to the next level? AI can revolutionize your sales process, boost efficiency, and increase revenue. Don’t get left behind! #InsuranceAgent #telesales #lifeinsuranceagent #lifeinsurance #finalexpense #SalesCoaching #SalesDevelopment #OutboundSales #insurancebroker #insurancebusiness

The relationship between insurers and their customers is being transformed by innovation, creating rising expectations and new opportunities. Are you prepared for this transformation and ready to take advantage, or will you be left behind by the competition? Check out our latest webinar 'Capturing the life-long insurance customer' featuring experts from American Family Insurance, WTW, First Acceptance Insurance and Glassbox to gain insights on the challenges facing the insurance industry and how you can manage them to deliver for your customers.  Watch now >> https://shorturl.at/BDFK7 #insurance #webinar #customer #cx #innovation #ai #technology

📈Did you know 68% of leaders prioritize ease of use/reduced IT dependence when considering CCM features? This is just one of many insights we'll explore in our Webinar "Transforming Insurance Customer Communications." Don't miss out—join us on June 27, 2024. Register now! 🌟 https://bit.ly/3Rp1HaV #Insurance #InsurTech #CustomerCommunications #Webinar

At Arrk.io, we put you in control – You own your customers. With our robust insurance infrastructure, expert guidance, and powerful tools, we empower you to build, grow, and optimize your program while strengthening customer relationships every step of the way. #ArrkIO #Insurance #Innovation #DigitalSolutions #InsuranceSolutions #TechDriven #DigitalTransformation #BusinessGrowth

Curious how Artificial Intelligence will affect your insurance policy? Dive into the article below to find out more! *ChatGPT is not responsible for the above catchy headline* Tip: Pages 25 and 28 are the actual article pages after you click the link. #artificialintelligence #commercialinsurance #riskmanagement #insurance

The first session at this year's ClaimsTech Conference will provide an exclusive look at insurance purchasing, processes and claims direct from the consumer. Consumer Intelligence will provide some exclusive insights - direct from consumers - around the influence of technology on customers policy choices, ongoing engagement and claims experiences. #ILoveClaims #ILC #claimstech #insurance #technology

🤩 YES! By leveraging data, technology, and personalized communication, insurance agencies can unlock new opportunities for growth and ensure that they are well- positioned for the future. Read blog here ➡️ https://lnkd.in/eMcvcEn8 #COVU #Insurance #insuranceagency #insuranceindustry #blog #marketing #growth

Claims management is at another inflection point. Claims must become both more customer centric and more digitally and technologically advanced. As the most important touchpoint in the customer relationship – “the moment of truth” – claims organizations must prioritize capabilities and technologies that will deliver on their promise, enhance their reputation, and retain and delight customers. With inflation, rising claims costs, increased customer expectations, rising catastrophic events and more, there is an unprecedented urgency to recalibrate the claims process to be transparent, simplified, and customer centric. Claims 2.0 will move claims from a reactive back-office function – even if on modern technology – to one that creates competitive differentiation with personalized, innovative, and uncompromising customer service, with multifaceted talent and an operation capable of driving strong customer and financial results. But not all claims are the same. Differentiating between simple and complex claims is crucially important to deliver operational efficiencies, but also to meet customer expectations. Automatically paying out claims immediately for simple ones reallocates the time necessary for the complex cases, which are often the ones impacting the financial results. Leading claims organizations will combine and harness the best features of AI/ML and human intelligence—embedding analytics into business processes to enhance employee productivity, customer experiences and manage claims costs more effectively. From social media apps to text messaging, video, mobile apps or embedded apps, like in a vehicle, insurers will proactively provide customers with rich, real-time, relevant data and information. The embedded AI/ML capabilities will create more organizational capacity to reallocate and focus resources on claims prevention through risk resilience activities. What's your view Lisa Wardlaw Karlyn Carnahan Meredith Barnes-Cook Nicole Dugan Sabine VanderLinden Nigel Walsh Florian Graillot Stephen Applebaum Robin Roberson Robert McIsaac, FLMI, LLIF, MBA Rob Galbraith Bryan Falchuk Christopher Frankland 🌎

This is the right perspective on claims - essential part of customer experience, value chain, innovation and data generation - not just overhead-like cost center.