Friendsurance’s Post

Did you know Germany’s new e-invoicing mandate isn’t just about compliance—it’s about unlocking efficiency and transparency in business processes? Hospitality leaders are now required to adapt quickly, ensuring their systems meet the new standards, or risk penalties. At 100K Job Hunt, we know the power of technology in transforming industries. Just as AI is revolutionizing hiring with smarter sourcing and global opportunity matching, mandates like this aim to streamline and simplify. Are your systems ready for the future, whether it’s hiring or financial compliance? #AIRecruitment #EInvoicing #GlobalHiring

MOTOR CLAIMS NEWS🗞️ Discover how digital advancements are transforming customer interactions and creating exciting opportunities in the motor claims industry. Read the full article here https://ow.ly/CC4t50Tec7v #recruitmentagency #MPJrecruitment #newjob #wearehiring #hiringnow #lookingforwork #newcareer #JobsinClaims #JobsinInsurance

DVA is not associated with this job post. Manager, Customer Experience - USA https://lnkd.in/gSMbfhqk What You'll Do Supervise a team of agents, ensuring the proficient handling of support tickets across channels (email, phone, and chat), while maintaining high-quality service and adherence to SLAs Collaborate closely with cross-functional teams, including account management, product, and engineering, to advance operational scalability and elevate our product Champion the end-to-end customer journey in the realm of support, guaranteeing an unparalleled experience for diverse business clients spanning startups to enterprises... #workfromhome #wfh #entrepreneur #stayathome #business #stayhome #motivation #success #money #work #onlinebusiness #love #makemoneyonline #digitalmarketing #homeoffice #networkmarketing #smallbusiness #marketing #financialfreedom #workfromhomelife #businessowner #affiliatemarketing #instagram #makemoney

Swipe/Processing fees are most merchants’ highest operating cost after labor. Swipe fees have doubled over the past decade and are up 50% since the pandemic!! #Infinitipayments “goes to infinity and beyond” to provide payment experiences that boost profit with processing data that no one else has for a first-of-its-kind understanding of your payment transactions. Accept cards, not fees, and understand your payments data for accounting clarity about your true processing costs, winning back revenue lost to unnecessary chargebacks and declines, and unprecedented insight into customer spending. Are you a merchant in the #NYC area or #CT looking for relief from high processing costs and clarity about your payment processing and transaction data? To learn how we can help, contact Christopher.Perras@infinitipayments. #paymentprocessing #paymentsdata #merchantservices Adam Wininger Preston T Brimley John Bova Stephanie Mateo Infiniti Payments Austen Deal

💵 Navigating Compensation Plan Changes in Legal Tech Sales 📉 In the dynamic world of #legaltechnology, companies often revise sales compensation plans. These changes can stem from various factors such as shifts in market demand, the introduction of new products, or a reevaluation of sales strategies to better align with corporate objectives. For sales professionals, understanding the why behind these adjustments is crucial for adapting and thriving in a changing landscape. Why Do Compensation Plans Change? Strategic Realignments: Companies may shift focus towards new markets or products, requiring adjustments in sales incentives to drive targeted behaviors. Financial Performance: In response to economic pressures or to boost profitability, organizations might recalibrate commissions to maintain financial health. Competitive Positioning: To stay competitive, organizations adjust compensation to attract top talent, often reflecting industry standards and changes. What Can Sales Professionals Do? Stay Informed: Keep abreast of industry trends and company performance. Understanding the broader context can help anticipate changes. Communicate: Openly discuss concerns and suggestions with management. Constructive well-timed feedback can lead to adjustments that benefit both parties. Adapt and Upskill: Be prepared to pivot strategies and enhance skills in response to new product focuses or market shifts. The same way that organizations have to adjust to stay relevant, so do the sales professionals who present the company's offerings. Negotiate: When changes are announced, be ready to negotiate terms that align with your understanding of the market, your value to the company and the values of the company. Network: Maintain a strong professional network. Options for lateral moves or new opportunities often come from within your network. Make sure that one member of your network is a recruiter who specializes in roles within your sector. We constantly monitor the new opportunities in our area of specialty. (Shameless plug 😁) Changes to compensation plans can feel unsettling, but they also present opportunities for growth and alignment with the evolving goals of the #legaltechnology industry. Embracing change, staying flexible, and continually advocating for your worth are key strategies for navigating these waters successfully. Message me to discuss ideas and competitive options for sales talent! #LegalTech #SalesCompensation #CareerAdvice #SalesStrategy #TechSales

We deeply appreciate our valued customers. Your continued trust and support over the years have played a significant role in our growth and success. We consider our loyal clients not just as business partners but as friends, and we truly value the relationships we’ve built together. Your partnership makes our work both fulfilling and rewarding. Here’s to many more years of collaboration and shared success! Info@agtmedicalbillingsolutions.com #biller #viral #medicalpractice #officemanager #Customer #client #frontdesk

This is a story I frequently tell about the power of agent guidance technology. We've been helping a #telco provider in North America tackle their issues with agent attrition. Historically, they would hire experienced agents who stayed in role far beyond average tenure. But, the simple fact is that since the pandemic there are far less experienced agents available as many have left the industry to pursue other careers. Many others are still considering doing the same. When our client came to us their attrition had hit 50%, which presented them with both an operational and financial problem. Operationally, meeting peak demand was an issue. Financially, they had to cover the increased recruitment and training costs of more new staff. The situation was untenable. We worked with the client to develop an #agentguidance solution that would: ✅ Rapidly accelerate training timeframes as agents got to learn a single process ✅ Provide agents with the next-best-action during interactions so they could service customers more successfully ✅ Connect systems and processes to make the day-to-day life of agents easier and less stressful And the result? In three months we were able to improve their agent churn rate by 50%! And they used the money they saved on recruitment and training to build a new performance-based bonus scheme. A fantastic outcome for their employees. I love it when you can see the real-life impact of technology such as ours. #agentexperience #contactcenter #contactcentre Awaken Intelligence, a Creovai company

F&I leaders: Ready to capture missed F&I revenue (digitally directly after the vehicle sale and automated in FixedOps)? If you’re not, someone else already is. F&I administrators: Ready to transcend the 1800 number, phone queues with call hold wait times (of any length), single siloed claim portals that don’t automate the claims with your defined rulesets and eliminates manual claim processing without creating unnecessary risk (no change to your existing internal admin platform required)? If creating new, previously untapped F&I revenue conduits and truly lowering the operational weight of the associated claims isn’t your focus…what is? Hint: If your F&I solution is primarily limited to the one-time transaction at the end of the vehicle buying process alone, maybe a post sales analog spam campaign and claims are mostly manually processed, you’re not really “best-in-class” anything in 2024. Except maybe “best-in-class” operational inefficiency. 🏆 Leaders are already delivering “what’s next” to their customers today, while others are still contemplating “what’s now”, think deploying an anemic solution that existed a decade ago will suffice or worse are defending “what was”. Where do you stand? [Everyone already knows.] Message Strategic DX - Your Dealer Experience to schedule a private in person meeting at Agent Summit in Las Vegas, April 15th to 18th.

Are you in Accountancy? Finance? Law? If yes, keep reading ⬇️ You’ll know how important it is to keep your customer service in top form. It’s important to keep your clients feeling important, and consistently being on the upkeep of this is crucial. But you’ll also know that this takes a lot of time and patience, which you may not have. So, have you considered outsourcing? At CreaThink Solutions, we can help. Our expertise lies in tackling technical issues for our brand partners' customers via incoming phone calls or emails. This enables us to adeptly troubleshoot and resolve any service-related tech challenges they may face, ensuring efficient resolution. What are you waiting for? Send me a DM and let’s chat.

There are a lot of big pronouncements About what a customer team does and doesn’t do. Customer work is both very familiar (we’ve all received it!) and hard to really understand for people outside of the profession. Since there is so much data about the economic value provided by a well-oiled and mature customer success function, there is also a lot of misapprehension about what a CS team can deliver under . . .less mature conditions. For example: ✅ It’s more efficient to keep a customer vs. acquire a new one True broadly. . .but not all customers are efficient to service 🤔 Were they reasonably close to an ICP fit OR ↳Are they impossible to retain successfully within their scope? ↳Are the needs of retaining them resulting in costs that take away from the core business, or efforts that should go to other customers? ✅ More revenue comes from existing customers vs. new logo 🤔Yes. . .but not at all stages of development.  ↳Not if the foundations aren’t solid ↳Not if the customer LOE is > than the value received ↳Not if providing the value of the sales promise is a huge and inefficient job A versatile and talented CS team—such an asset in the startup stage—will inevitably be asked for heroics, miracles, and magic for long enough that it becomes a liability to getting to the scale up stage. And there’s just enough information available about what happens in large VC-backed companies to make the job unnecessarily hard when the context demands a different kind of CS. That’s why I love this illustration from A16Z — it’s a perfect articulation of everything that supports the commercial health of the customer and very handy when pronouncements would ask for results around what’s at the very top of the pyramid without the support underneath.