Gary Shanks’ Post

95% of hotel F&B is the same. 4% try to change but won't take the risk. 1% nail it. It's easier than you think To join the 1% This is how 👇🏻 ✔️ Clear concepts ✔️ Curated experience ✔️ Constantly innovate ✔️ Challenge the breakfast offer ✔️ Analyse every touchpoint ✔️ Collaborate ✔️ Eliminate menial tasks It's time to change opinions about F&B in hotels?                                       And I'm on a mission to make it great again! Who’s joining in? 🙋🏼♂️ #innovation #success #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #thinkdifferently2024 #hospitality #hotels

Beyond the First Hello - Presenting the January Edition of Hospitality Integrator! Welcome. A simple word, yet a powerful gesture that sets the tone for every hospitality experience. From the moment a guest walks into a hotel lobby, a restaurant, or even a coffee shop, the first impression is already shaping their entire journey. But here’s the real question: Does the art of welcoming lie in ambiance creation or human connection? This month’s edition of Hospitality Integrator dives deep into this very debate, bringing together voices from across the industry. Some believe that a thoughtfully designed space sets the tone, creating an atmosphere that instantly puts guests at ease. Others argue that no amount of ambient lighting or elegant décor can replace the warmth of genuine human interaction. After speaking with chefs and hoteliers, one thing is clear: the art of welcoming is a balance of ambiance and human connection. A visually stunning space can certainly impress, but without a genuine, warm interaction, it risks feeling cold and impersonal. At the same time, even the friendliest staff can’t compensate for a poorly designed space that lacks comfort and flow. One thing is certain hospitality is an experience that goes beyond the surface. Whether it’s the comfort of a perfectly plated dish, the ease of a seamless check-in, or the feeling of being truly seen and valued “A great welcome isn’t just about what we see or hear—it’s about what we feel” As we step into 2025, let’s continue focusing on what it means to create memorable guest experiences. Because in the end, the best welcomes aren’t just given. They’re felt. Welcome to a new year of hospitality. Read the full edition here: https://lnkd.in/ddj3xiCB Roberto Senese | Prince Thampi | Shubhra Bhardwaj | Cory McLeod | Karolina Paliszewska | Fabien Bernard | Dany Cherfane | Javier Aguila | Raquel Lopez Garcia | Aaron Marshall ᴄɪꜱᴄᴘ, ᴄɪꜱᴄᴍ | Adrian Galben Carluccio's | Hudini | AIR EXPO ABU DHABI | Ferriswheel International | Gulfood - The World's Biggest Annual F&B Event | HSMAI | Dish Catering | Delta Hotels by Marriott | Four Points by Sheraton | COYA Restaurant & Pisco Bar | Holiday Inn Express | Hyatt Hotels Corporation | Insight Out Consultancy | Marriott Marquis Dubai | ROR Specialty Coffee Solutions | HyperSpace | Hyatt | Drinkit | OYO | AKABEKO | CrownFarms | SLAW

Some days I walk around London wishing I could knock on hotel doors To share how I can help them... But I know it's not the right thing to do Because any growth needs a proper strategy F&B is the same... There are only so many doors (Virtual or physical) You can knock down before Real growth requires a firm strategy Here are my tips to build an effective F&B strategy (PS. Do this per outlet!) Have a read and tell me what would you add to this list in the comments. Know someone this post can help? Repost ♻️ and tag them #strategy #thinkdifferently2024 #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #thinkdifferently2024 #hospitality #hotels

The five silent killers that are impacting your F&B performance... 1/ Diluting the story 2/ Compromising quality 3/ Creating roadblocks through process 4/ Ignoring guest convenience  5/ Outlets being functional (Bonus/ Doing what you've always done...) Don't suffer in silence Think differently And create outlets your guests will love Who's with me? #innovation #thinkdifferently2024 #hospitality #hotels

It's time to think differently about hotel F&B Because it has a bad reputation But it doesn't have to be this way. ❌ It's not an amenity for your guests; ✅ It should have its own identity that your guests want to visit. ❌ It's not a profit-sucking revenue centre; ✅ It positively impacts your results (and boosts your TREVPAR 😉) ❌ It doesn't have to be boring and obvious; ✅ It has the power to elevate the public spaces and engage the local community. Let's change the bad rep. And start to show the benefits Of a well-considered, well-curated, well-executed F&B experience. Who agrees? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #success #hospitality #hotels

The four behaviours every F&B outlet should follow... 1/ Fun 2/ Generous 3/ Quality 4/ Community And this is why; 1/ Your guests want somewhere they can embrace, functional concepts don't do this and therefore don't create an attachment. 2/ Look at ways you can surprise and delight your guests. 3/ No matter the concept or style of hotel, quality has to shine through - you have to be aspirational. 4/ Collaboration is key, create raving fans, support local businesses - create your community. If you want to be successful Make sure you have behaviours for your outlets They create the framework for --> Experience --> Innovation --> Communication Who's with me? 🙋🏼♂️ Know someone this post will help? Tag, repost ♻️ and share #innovation #success #hospitality #hotels

Five things to remember about running great F&B outlets 1/ The story counts 2/ Think local 3/ Personalisation is key 4/ Be present on the floor 5/ Make time 'for' the business And this is why; 1/ This is the hook that will make your guests engage 2/ Build local and you think differently 3/ Everyone wants to feel special 4/ It's the only way to lead 5/ Strategy and forward planning is key Think differently about your F&B And change your mindset From what you've always done Because the old way doesn't work anymore Who agrees 🙋🏼♂️ #mindset #thinkdifferently2024 #hospitality #hotels #strategy